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BugHerd

BugHerd

Overview

What is BugHerd?

BugHerd is a bug tracking solution designed for users of all technical backgrounds. By making it easy for anyone to report a bug, BugHerd aims to make resolution by technical teams easier and faster.

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Recent Reviews

TrustRadius Insights

BugHerd has revolutionized the web development process for users by providing efficient solutions to common challenges. Users have found …
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Pricing

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Standard

$39.00

Cloud
per month

Premium

$129

Cloud
per month

Deluxe

$229

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://bugherd.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $39 per month
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Product Details

What is BugHerd?

BugHerd is a bug tracking and project management platform built for web developers and designers but was designed to be suitable for users of all technical backgrounds. BugHerd aims to make its platform easy to use with an intuitive user interface and numerous how-to videos. Built-in automation collects technical information that a non-technical user may not know to include, while real-time commenting and screen recording allows reporters to provide useful context to the dev team.

On the developer side, BugHerd aims to keep project management simple as well with a kanban-style task board. Managers can quickly assign tasks to developers, as well as track progress. With unlimited projects, tasks can be divided into as many projects as a manager wants at no additional cost. Developers can access only their tasks on a custom dashboard.

BugHerd is presented as a simple visual feedback & bug tracker tool for websites.

Users point and click, like using sticky-notes to pin client feedback on a site. BugHerd works in 3 steps:

1. Pin feedback to a webpage using a browser extension.

2. Contextual metadata is automatically added to all pinned feedback.

3. Tasks cards are instantly created from feedback, helping users manage their workflow.


Overview of BugHerd Features

BugHerd automates portions of bug tracking by recording vital information, such as browser information, screen size, operating system, and location. By allowing users to comment when they are submitting this information, BugHerd allows for additional context to be included with the technical information.

BugHerd offers unlimited guests and unlimited projects. This means that companies can invite as many clients to review as much of their content as they need with no additional cost. Guests are different from members. Members are employees with access to all information on BugHerd. Guests are anonymous users that can report bugs, and get information/updates on only the bugs they reported. Each pricing tier has a limited number of members, and additional members can be added at an additional cost.

After bugs are reported by a member or guest, tasks are sent to a kanban-style board that can be used to track progress. Members can access their assigned tasks through a custom dashboard. All BugHerd data can be exported via XML, JSON, and CSV. If desired, tasks can be accessed using the BugHerd API.


Bug Tracking for Non-Technical Users

BugHerd differs from other bug tracking applications, as it was designed to be easy to use for non-technical users. While other software is easy for those with a technical background, BugHerd aims to be easy for everyone. BugHerd automatically records information that the technical team will need, such as operating system, browser, screen size, and more. User comments are pinned to the website location. Users can take screenshots or record their screens to provide more information to the technical team.

BugHerd aims to make it easier for developers to gather information about and replicate bugs by automating some of the processes and making it easier for other users to easily communicate details to the dev team.

BugHerd Features

  • Supported: Video feedback
  • Supported: Real-time commenting
  • Supported: Screenshot/screen recording
  • Supported: Unlimited guests
  • Supported: Unlimited projects
  • Supported: User dashboard
  • Supported: Public feedback
  • Supported: Browser extensions
  • Supported: Data export
  • Supported: Version control-sync

BugHerd Screenshots

Screenshot of Example of BugHerd’s dashboard.Screenshot of Example of comments left for developers on BugHerd.

BugHerd Video

Take a look at BugHerd

BugHerd Integrations

BugHerd Competitors

BugHerd Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

BugHerd is a bug tracking solution designed for users of all technical backgrounds. By making it easy for anyone to report a bug, BugHerd aims to make resolution by technical teams easier and faster.

BugHerd starts at $39.

Usersnap, Asana, and Bugzilla are common alternatives for BugHerd.

The most common users of BugHerd are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(17)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

BugHerd has revolutionized the web development process for users by providing efficient solutions to common challenges. Users have found BugHerd to be a time-saving tool that streamlines the website QA process. It eliminates the need for multiple emails and back-and-forth communication, allowing users to easily identify and tag items that need to be fixed. With BugHerd, users can quickly provide feedback to developers and instantly show them how something appears on their end, improving collaboration and reducing the time it takes to resolve issues. The organization features of BugHerd keep all feedback and issues in one place, eliminating the need for multiple emails and ensuring that nothing gets lost. Additionally, BugHerd's browser extension and ability to drop comments with attachments directly on webpages have been invaluable in providing feedback and tracking changes. Users also appreciate BugHerd's ticket system, which provides all the necessary details for tasks, saving time and improving efficiency. Overall, BugHerd has greatly enhanced the development process by simplifying communication, improving collaboration, and facilitating efficient bug resolution.

BugHerd is very easy to use: Reviewers have consistently praised BugHerd for its user-friendly interface and ease of use. Many users have stated that they find it simple to navigate and get started with the tool, without any reported difficulties. It has been described as intuitive and interactive, with a small learning curve. Overall, users appreciate the simplicity and practicality of BugHerd.

BugHerd simplifies the process of noting issues: Users have found BugHerd to be a valuable tool for bug tracking on web jobs. They appreciate the ability to easily add tasks, assign teammates, set priorities, and more. The features such as automatic screenshots and ticket creation make it effortless to identify and report bugs. Additionally, BugHerd's integration with other tools saves users countless hours and improves communication with the development team.

BugHerd improves efficiency and productivity by keeping everyone on track: Users value BugHerd's organizational tools that allow them to see which tasks are assigned to them and keep track of their progress. The kanban task board provides a visual representation of tasks in progress. Furthermore, BugHerd's project-based in-browser centralized task management makes project management a breeze by eliminating the need for lengthy email threads or spreadsheet task lists.

Confusing and Complicated User Interface: Several users have found the user interface of BugHerd to be confusing and complicated, especially for those who are not tech-savvy. They struggle with navigating through the software and understanding its features.

Lack of Integration with Major Bug Tracking Software: Many users express disappointment over the lack of integration between BugHerd and major bug tracking software. This limitation hinders their workflow and forces them to use additional tools to manage their bug reports effectively.

Inaccuracy of Marker: Some users have reported issues with the accuracy of the marker in BugHerd. They have encountered instances where it points to the wrong location, causing confusion and inefficiency in identifying and addressing bugs.

Users consistently recommend the following features and improvements for BugHerd:

  • The tagging system in BugHerd is highly praised by users. It allows them to categorize and organize issues efficiently, ensuring nothing gets overlooked.
  • Users appreciate the customization options in BugHerd. They can tailor the tool to their specific needs by customizing issue statuses, fields, and workflows.
  • BugHerd's integration capabilities are frequently mentioned by users. It seamlessly integrates with other tools used in their workflow, enhancing productivity and reducing manual effort.

By incorporating these recommendations, BugHerd can further enhance its platform and meet a wider range of user preferences.

Attribute Ratings

Reviews

(1-1 of 1)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
BugHerd has become a must-have tool in our web development process. It provides value for the project managers, testers and developers, as well as the clients. Previously, we had to ask the client to take screenshots of bugs, let us know what browser they were using and any specifics to their screen size and device. That is painful for our clients and not something that all of them could easily find out for us. In addition, it added a lot of unnecessary development time trying to track down that information. BugHerd is the solution that makes all of this process automated and gives us a support-ticket-like system to mage bugs and communicated with the client in a much more seamless way.
  • Track web development bugs and issues
  • Capture screenshots, browser details, device details, screen size details and user comments.
  • Manage the list of bugs, assign them to a developer and give them due date and priority.
  • It would be nice if it offered more integrations.
  • Workflow could be a little more sophisticated.
BugHerd is perfect for a small to a mid-size digital agency and/or internal digital team. It may not have the robust feature set and workflow tools that larger enterprises require, but it is a powerful tool that can handle a wide range of web development situations and can be leveraged by a wide range of agencies and development shops.
  • BugHerd has reduced our testing and bug-fixing time by up to 25% per project.
  • BugHerd has increased client satisfaction by making it painless to provide us feedback and report bugs during the final phase of the website project.
  • BugHerd has also decreased the time that our project managers have to spend tracking bugs and reporting to the development team.
BugHerd is an easy-to-use, highly intuitive tool that fits seamlessly into our web development process. It is easy for all users to use, web developers, project managers, testers and clients. Clients are able to easily pin bugs and provide explanatory feedback that allows our team to fix what is broken and incorporate client feedback.
Truthfully, we have had very little need for BugHerd support, as the tool is intuitive and does not have many bugs of its own. They have a pretty solid help/FAQ section and their support people have been reasonably responsive the few times we have needed to contact customer support. We have had our issues resolved and questions answered.
BugHerd simply added more value overall than Usersnap. We felt like BugHerd was the kind of solution we would have built if we set out to build a bug tracking tool for our web development process. The cost is reasonable and it adds a lot of value for the investment. We just didn't feel like the others were as solid and offered the value of BugHerd.
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