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Bugzilla

Bugzilla

Overview

Recent Reviews

TrustRadius Insights

Bugzilla is a versatile bug tracking tool that is widely used across multiple groups and departments within organizations. It has proven …
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Bugzilla

9 out of 10
March 29, 2017
Incentivized
We are using it for the bug tracking in our project. It is used in our engineering department, for software bug report and tracking.
Enginee…
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Bugzilla at its best

8 out of 10
August 16, 2014
Incentivized
Bugzilla is used to address all the internal technical issues and bugs raised in each project that our organization holds. It is a very …
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Pricing

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Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

Setup và Demo Bugzilla

YouTube

The Bugzilla Rampage Rush @ Fairfield County Demo Arena in Wreckfest!

YouTube

Bugzilla Project Demo (ST&QA) - DAIICT

YouTube

Bugzilla-Demo-1265014_1265019_1265044_1265062

YouTube

demo bugzilla

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Demo bugzilla

YouTube
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Product Details

What is Bugzilla?

Bugzilla Video

What is Bugzilla?

Bugzilla Integrations

Bugzilla Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

BugTracker.net, Gemini, and Jira Software are common alternatives for Bugzilla.

Reviewers rate Availability and Usability highest, with a score of 9.

The most common users of Bugzilla are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(81)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Bugzilla is a versatile bug tracking tool that is widely used across multiple groups and departments within organizations. It has proven to be reliable and efficient in managing bugs and issues in both small and large-scale projects. Non-profit organizations find Bugzilla particularly beneficial due to its open-source nature and cost-free license. It has also been successfully utilized by federal government clients for tracking the status of open and closed bugs in their projects.

The QA department relies on Bugzilla to log defects and issues discovered during testing, allowing for effective communication between QA and development teams through direct notifications or group emails. The tool captures and organizes information effectively, including project and version numbers. However, building custom search queries can be challenging when dealing with extended version numbers of certain products in Bugzilla.

Bugzilla is also instrumental in improving workflows between project managers, business owners, software developers, and quality assurance on the eCommerce team. It serves as a tool for managing tasks and bugs, facilitating smooth collaboration among different stakeholders. Moreover, Bugzilla's global presence enables its usage across various regional teams supported by a global team, effectively serving as a bug management system for clients.

In addition to bug tracking, Bugzilla supports the documentation of requested product changes, functional defects, enhancement requests, and documentation changes. It aids in managing the entire testing process in a cost-effective manner while addressing key defects and loopholes identified by the software engineering team.

Overall, Bugzilla proves to be a valuable resource for organizations looking to streamline bug tracking processes, manage software projects efficiently, enhance collaboration between teams, and keep stakeholders informed about outstanding issues. Its flexibility allows it to adapt to departmental processes seamlessly, making it an indispensable tool for bug tracking and issue documentation in various industries.

Seamless Integration: Many users have mentioned that Bugzilla's ability to seamlessly integrate with other software is highly valuable. This compatibility allows for a smooth integration into existing workflows, enhancing efficiency and productivity.

Valuable Bug Tracking: Numerous reviewers have expressed appreciation for Bugzilla's comprehensive bug tracking capabilities. The ability to track the status of each bug provides better visibility and control over the progress of issues, leading to improved monitoring and prioritization.

Configurability and Customizability: Users have highlighted the configurability and customizability of Bugzilla's interface as a significant advantage. The tool can be easily adapted to meet specific project requirements, allowing teams to tailor their bug tracking process according to their needs, resulting in increased flexibility and efficiency.

  1. Lack of customization options: Some users have expressed frustration with the limited flexibility in customizing fields, such as renaming or adding them. This lack of customization can hinder their ability to tailor Bugzilla to their specific project needs.

  2. Outdated user interface: Several reviewers have criticized the user interface of Bugzilla, stating that it looks like it was built in the 90s and is in need of an update. They find the UI antiquated and not pleasant to use, which affects their overall experience with the software.

  3. Weak reporting functionality: Many users feel that Bugzilla's reporting functionality is lacking. They believe that it lacks detailed information and is unable to provide comprehensive insights into metrics such as how quickly issues go from reopen to complete. This weakness hampers their ability to effectively track and analyze project progress.

According to user reviews, Bugzilla is recommended for bug ticketing and organizing bugs. It is suggested by users for testers, developers, managers, as well as small and medium-sized businesses. However, some reviewers mention that it may not have extensive reporting and analysis capabilities. It is advised to research and evaluate other bug tracking software options. Despite being considered basic and lacking advanced features, it is still recommended for bug tracking and project management purposes. Users find it easy to use for tracking bug fixes. As an alternative, Jiri is suggested as a bug tracking tool.

Attribute Ratings

Reviews

(1-15 of 15)
Companies can't remove reviews or game the system. Here's why
April 19, 2017

Bugzilla, or nah?

Isaiah Hayes | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Bugzilla had many of the same common features necessary for bug tracking. However, the ease of use that JIRA provides while abroad is essential for many companies, and is the ultimate decision maker for those establishments. Additionally, while bugzilla includes a time setting tool for each tracked issue, JIRA, and many other programs offer a Gantt section to outline entire projects, without the limiting constraint to a single issue.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We migrated away from the whole suite of Rational tools because of their massive complexity around administration and inflexibility regarding workflows. In addition, the suite was insanely expensive, and users hated the usability of the tools. We evaluated, and liked JIRA, but because the organization was looking for cost savings, we ended up going with Bugzilla and it's FOSS model so as to avoid ongoing costs.
March 29, 2017

Bugzilla

Score 9 out of 10
Vetted Review
Verified User
Incentivized
I didn't use other product like Bugzilla. so I don't have any other feedback on other products. But I would say Bugzilla is the best software that is for our company. We are using that, and we will use that too. So all the positive feedback. Thank you so much.
Score 8 out of 10
Vetted Review
Verified User
Incentivized

Bugzilla is very easy to use, very intuitive, and user friendly! For agile projects, the Kanban is very useful and you can drag and drop the defect to change his state. I work 10 times faster with Bugzilla.


Score 9 out of 10
Vetted Review
Verified User
Incentivized
Bugzilla is affordable and easier to use by newly forming team or group in our organization. As the team grows bigger we still continued to use Bugzilla as it is comfortable to use. We tried JIRA tool for bugtracking but it was expensive when compared to Bugzilla so switched back.
Anwar Mohammed, PMP | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
JIRA from Atlassian, Quality Center from HP, TRAC were a few other tools that we had considered. The core features are present in almost all the competing tools. Bugzilla may not have a user interface as good as other tools, but serves the purpose very well as a bug tracking tool.
Bugzilla is missing a dashboard, and does not integrate with as many third party tools as do other competing products.
Barrie Byron | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Bugzilla was free, so we selected it for the price and ease of implementation. We used many open source products, and Bugzilla was a good fit for the skill levels of our developers and easy for the team to use.
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