Bugzilla

Being open source it gives an upper hand. Though mantis is also an open source tool it's complex. Ease of understanding and simplicity come with Bugzilla. Both the testing team and development team are happy using the tool. We have used JIRA in our previous project but there were a lot of rules and regulations in preparing the logging of defects hence Bugzilla came into the picture later on and we still are using it.

Bugzilla had many of the same common features necessary for bug tracking. However, the ease of use that JIRA provides while abroad is essential for many companies, and is the ultimate decision maker for those establishments. Additionally, while bugzilla includes a time setting tool for each tracked issue, JIRA, and many other programs offer a Gantt section to outline entire projects, without the limiting constraint to a single issue.

We migrated away from the whole suite of Rational tools because of their massive complexity around administration and inflexibility regarding workflows. In addition, the suite was insanely expensive, and users hated the usability of the tools. We evaluated, and liked JIRA, but because the organization was looking for cost savings, we ended up going with Bugzilla and it's FOSS model so as to avoid ongoing costs.

I didn't use other product like Bugzilla. so I don't have any other feedback on other products. But I would say Bugzilla is the best software that is for our company. We are using that, and we will use that too. So all the positive feedback. Thank you so much.

I haven't personally used other products.

Bugzilla is affordable and easier to use by newly forming team or group in our organization. As the team grows bigger we still continued to use Bugzilla as it is comfortable to use. We tried JIRA tool for bugtracking but it was expensive when compared to Bugzilla so switched back.

Bugzilla is open source and unlimited accounts access were possible.

JIRA from Atlassian, Quality Center from HP, TRAC were a few other tools that we had considered. The core features are present in almost all the competing tools. Bugzilla may not have a user interface as good as other tools, but serves the purpose very well as a bug tracking tool.
Bugzilla is missing a dashboard, and does not integrate with as many third party tools as do other competing products.

For most bug tracking systems, it stacks up pretty well considering the cost (it's free). But for a little investment, you can license JIRA which is far superior.

I've used IBM ClearCase which kind of too complex, and maybe has more features but is too heavy and expensive.

JIRA is a strong competitor. Since our product and team was small, we went for BugZilla instead of JIRA!

Bugzilla is easy to learn, easy to use and track and has an affordable price.

This was only an alternative offered to developers. This was not a one size fits all solution.

Bugzilla was free, so we selected it for the price and ease of implementation. We used many open source products, and Bugzilla was a good fit for the skill levels of our developers and easy for the team to use.