For future projects I will look at something that is hosted in the cloud that I don't have to manage. I would also like something that has a more modern feel to allow my customers to use it as well as my employees.
This is a very basic system for entering and tracking bugs. It doesn't really have any bells and whistles such as rating bugs in a hierarchy of importance or color coding, etc. There are other systems out there that allow you to do additional things like track time estimates a and provide detailed reporting metrics which are not available in Bugzilla.