Score 7.1 out of 10


Recent Reviews


9 out of 10
March 29, 2017
We are using it for the bug tracking in our project. It is used in our engineering department, for software bug report and tracking.
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Product Details

What is Bugzilla?

Bugzilla Video

What is Bugzilla?

Bugzilla Integrations

Bugzilla Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

BugTracker.net, Gemini, and Jira Software are common alternatives for Bugzilla.

Reviewers rate Availability and Usability highest, with a score of 9.

The most common users of Bugzilla are from Enterprises (1,001+ employees).
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(1-3 of 3)
Companies can't remove reviews or game the system. Here's why
Anand Safi | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
BugZilla is used in the Software Engineering team to address key defects and loopholes.
  • Defect Management
  • Great status tracking
  • Easy and Clean UI
  • Needs a clean and better UI
  • Needs a proper severity/prioritization criteria
  • Needs better integration with Test Case Management tools
It is well suited for a small application. It needs to adapt like JIRA for large scale purposes.
  • Increased employee efficiency
JIRA is a strong competitor. Since our product and team was small, we went for BugZilla instead of JIRA!
No clean CSS. Cumbersome. Looks like some old GDS system
Shailesh Patel | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Bugzilla was used by the QA department when we tested the Remedy application and logged the defects/issues found during the testing.
  • Bugzilla was used to log the issue from customers, internal code error and other environmental issues.
  • It helps to track the issue, progress the issue and monitor the issue for long run.
  • It is very strength full tool I think.
  • It is very friendly user and nice to have it.
  • I think you should compare the defect module structure with Quality Center Defect module and structure and modify according to it.
It is very suitable for beginners and a firm smaller than 1000 employees.
  • Positive - It is very user friendly and easy to manage.
  • No negative but its not an advanced level tool as compared to Quality Center Defect module.
Bugzilla is easy to learn, easy to use and track and has an affordable price.
It is easy to use and affordable.
remedy use
I think
  • To log the issue
  • Track the issue
  • Monitor the progress
  • Make it as comparable with QC Defect module
  • More user friendly user
  • Same as today
  • Price
  • Product Usability
This is appropriate for a smaller company.
no idea
  • Implemented in-house
Change management was a major issue with the implementation
  • Issues are difficult to view as a whole
  • SLA issue
  • In-person training
I know it.
Yes it is.
No idea.
No - there is no facility to customize the interface
No - we have not done any custom code
I prefere this.
  • All are ok.
  • none
I have used and found this rating.
I used it.
I used it.
I like this rating.
  • Remedy application
It is used for remedy app.
  • no
only one system
  • Single Signon
  • ETL tools
I used only those.
I did not integrate it but know it.
I used it.
No idea but this is appropriate.
Price and warranty.
  • Easy to use
  • Affordable
  • More advances
  • Lower price
Score 8 out of 10
Vetted Review
Verified User
  • It has a clean interface that customer service can input support tickets in regards to tech issues on the site.
  • Ability to go back and forth with the developer = less meetings & more productivity.
  • Nothing.
  • Faster response time to tech issues.
  • Ability to see all of the outstanding tickets.
  • Ability to factor in overall # of tickets placed in relation to work productivity.
This is a very basic system for entering and tracking bugs. It doesn't really have any bells and whistles such as rating bugs in a hierarchy of importance or color coding, etc. There are other systems out there that allow you to do additional things like track time estimates a and provide detailed reporting metrics which are not available in Bugzilla.
  • Created a centralized system for all web related tech issues
  • Ability to organize and manage projects and put them in a level of importance
  • All management have the ability to view the status on an issue and any ongoing projects.
  • Better time management for development; as company sees all of the fine details.
  • Great for documentation.
  • Implemented in-house
Implementation was pretty simple. Particularly because the product cannot be customized so there is not much to do apart from getting it up and running.
  • Self-taught
Very easy to learn. It's a simple product.
They do not offer premium support.
There is no technical support per se - which is OK for a pretty simple product like this. They do offer things like user forums and Q&As which are effective enough.
This is a pretty straightforward system. You put in the bug details, a ticket is created, the team is notified. The user interface reflects this very simple and straightforward flow. It's certainly much easier than trying to track bugs with using Excel and email.
I never experienced any downtime.
No real issues here.
No vendor relationship. The product was downloaded and and implemented internally.
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