Bugzilla Reviews

79 Ratings
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Score 6.1 out of 100

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Reviews (1-21 of 21)

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December 10, 2019
Ramandeep singh | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Whenever a bug is logged or its status is changed then an email notification is triggered to the concerned persons without any delay.
  • Its interface is very easy to understand and work on instead of having any extra technical knowledge.
  • It has a good documentation part where can filter out all bugs as per its status. And the report is very beautiful and very easily readable.
  • It is an open source and free to use. SO great to have without purchasing any license.
  • There should be some sort of association of the multiple affected test cases from the bug which I cannot see.
  • There should be a place for a regression test suite in Bugzilla so that any bug found after every regression suite execution can be termed as regression testing failure result.
  • Documentation is limited to Bugs instead it should more of project-focused and display the health of a project with the bugs being found or resolved.
  • It cannot be part of Agile methodologies as no sprint association can happen.
Read Ramandeep singh's full review
January 24, 2018
Suhas Kashyap RR | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Logging defects by providing necessary details is easy.
  • Email notifications are delivered without any delay.
  • The advanced search option is very useful to filter the logged defects.
  • It is simple, nice and affordable bug tracking system that provides bug statuses and resolution parameters.
  • Generating the bug report (graphical report) is very nice and provides useful information about the defects logged.
  • Sometimes Bugzilla is slow and takes time to navigate to different screens.
  • Fewer customization options. Also, the UI / UX of Bugzilla looks like it's outdated and could be updated.
  • Plugins are also limited which is a troublesome experience.
Read Suhas Kashyap RR's full review
June 20, 2017
Ashwin Mor | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Ease of logging defects.
  • Simple UI for easy understanding.
  • Developers find the Bugzilla tool better than other defect tracking tools.
  • The UI is simple but can be a little more better.
Read Ashwin Mor's full review
April 19, 2017
Isaiah Hayes | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Project synchronization. Used as the primary resource for bug tracking, bugzilla can serve as a powerful project synchronization tool. Every aspect of the tickets can be tracked; status changes, comments, added watchers, who's currently working on the issue, and if it's related to another issue.
  • Unlimited Space. I currently work with a company who services hundreds of clients - and bugzilla helped us manage each one.
  • For companies with a need to service many different projects, or iterations of the same project, bugzilla handles this task exceptionally well.
  • Workflow assignments. Workflow is customizable by the simply selection of a checkbox. If ever the workflow needs to be altered, doing so is as simple as a .2 second "click".
  • Cloud Based. I'd like to see bugzilla be cloud based. The company I currently work with made a final decision to change db's for this specific reason. Due to the frequency of travel in this company, they need access to bugzilla from differing national / international locations.
  • Larger File Attachments. I believe the limit of a bugzilla content upload is 4 megabytes. For many of our video'd issues, this file size is simply impractical without the additional effort exertion on video compressor applications.
Read Isaiah Hayes's full review
June 29, 2016
Sharmin Promi | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Open source tool. No license required. Easy to install and use for new users.
  • Great tool for defect tracking and managing defects. Well organized and very user friendly.
  • Well manageable and reports of defect are exportable.
  • Great for managing multi-project level defect tracking.
  • Improvement required for reporting and filtering area.
  • Improvement required in customizing dashboard according to users preference.
  • Improvement required for project level documentations.
Read Sharmin Promi's full review
January 11, 2016
Anwar Mohammed, PMP | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Open source! No license fee involved, no limit to the number of licenses.
  • Easy to install and maintain. Installation is very easy and hardly needs any maintenance efforts, except when migrating from one version to other. Each project can have its own group of users.
  • Includes all the core features/fields that are needed to log a software bug/issue.
  • Multiple attachments are possible, supports various formats.
  • Good for reporting. Filtering mechanism lets you query bugs by various parameters.
  • Dashboard - If a landing page with a graphical display was available for use by management, that would help a lot.
  • Customizing - Need more flexibility with customizing fields (renaming, adding etc).
  • Workflow - If we could have templates that could be followed by various projects (which is how organizations work), that would encourage more project teams to adopt usage of Bugzilla.
  • Add/Filter Enhancements or Requirements - Often times an enhancement is logged that is not a bug, but this cannot be distinguished easily. Provide option to log not just a bug, but also Enhancements or Requirements.
Read Anwar Mohammed, PMP's full review
July 08, 2015
Josh Zapin | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Software Workflow. Bugzilla has some lightweight workflow that allows you to follow a specific. In lieu of using nothing, it provides some structure.
  • Project Management. Bugzilla allows PMs to organize what needs to be done and when.
  • Metrics of software team effectiveness. The reporting, while not robust, does allow for burn down charts on other measures of effectiveness. For example, if you want to know the number of reopens, Bugzilla can do that. While not the most telling, it can help give you an idea.
  • User interface is terrible. It was built in the 90s and still looks like it. While the back-end is robust, the front-end is antiquated. It provides too many options and is easy to break.
  • Reporting is weak. It provides some basic statistics but doesn't provide details. You can find out how many reopens there are, but you can't know how quickly things go from reopen to complete.
  • Doesn't have the best "canned" workflows. Software is done by teams. Bugzilla doesn't "out of the box" have workflows that mimic what a typical software organization does.
Read Josh Zapin's full review
August 15, 2014
Ian Ximinies | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Status of an Issue
  • Tracking an Issue
  • Easy simple searches
  • Complex Query Searches sometimes dont yield the results that you expect
Read Ian Ximinies's full review
August 12, 2014
Shailesh Patel | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Bugzilla was used to log the issue from customers, internal code error and other environmental issues.
  • It helps to track the issue, progress the issue and monitor the issue for long run.
  • It is very strength full tool I think.
  • It is very friendly user and nice to have it.
  • I think you should compare the defect module structure with Quality Center Defect module and structure and modify according to it.
Read Shailesh Patel's full review
August 11, 2014
Amit Sardesai | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Open Source
  • Easy configuration & User friendly
  • Flexibility & Customized defect flow possible as per project need
  • Email server conectivity through different servers possible for defect update mailer
  • Test Management Integration specially test case management
  • Performance issues
  • Support can be improved
Read Amit Sardesai's full review
August 11, 2014
Tom Printy | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Good at issue tracking.
  • Ease of use for logging issues.
  • Easy to use and maintain.
  • Feels old. The UI could be improved
  • Needs the ability for product owners to add custom fields to issue reports
  • Would be neat to have an agile burn down chart.
Read Tom Printy's full review
August 08, 2014
Barrie Byron | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Bugzilla provides visibility to product change requests, including user interface changes.
  • Bugzilla provides metrics and audit trails for issues.
  • Bugzilla keeps all notes related to a specific issue in a single place. Changing ownership of an issue is easier with Bugzilla, and certainly is more simple than sending a chain of emails.
  • Bugzilla comments are plain text, so at least a rudimentary understanding of markup is required. Rich text and enhanced symbol support would offer more flexibility.
Read Barrie Byron's full review
August 13, 2014
Anand Safi | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Defect Management
  • Great status tracking
  • Easy and Clean UI
  • Needs a clean and better UI
  • Needs a proper severity/prioritization criteria
  • Needs better integration with Test Case Management tools
Read Anand Safi's full review
April 03, 2017
Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Customization of fields
  • Flexibility of permissions system
  • Ease of use
  • Bugzilla UI continues to look dated out of the box. Engineers want pleasant to use tools, not something that looks designed for the early days of the web.
  • Bugzilla administration continues to be a pain point. We have needed to dedicate one engineer with a specialized skillset to manage Bugzilla.
  • Bugzilla could get some features to make it easier to bulk add items to the database - we use other third party tools that interface with Bugzilla to do this, but at a cost to the organization.
Read this authenticated review
March 29, 2017
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • bugzilla can track our bugs that are generated during the development.
  • It is easy to use and maintain.
  • More customizable.
  • Editing sometimes is hard.
  • Big attachments cannot be uploaded sometimes.
Read this authenticated review
July 27, 2016
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Bugzilla is easy to use and access
  • Bug search criteria is very efficent
  • Renaming and saving each bug search thread is useful
  • The UI of how bugs are listed, especially allowing the option to change columns, edit search is very useful
  • Big attachments cannot be uploaded.
  • When two people update the bug at same time it throws both the changes - instead if it can save one and ask the other to save again would help.
  • When we scroll to view the bug, it would be nice if the heading of the bug is showing/static while we scroll down to view the contents of bug comments.
  • Bugzilla home link needs improvement in Test Plan,test run creation - currently we can upload the test plan and link to each test run iteration - if it allows multiple selection of test runs to one test plan it helps.
  • Drag and drop of test cases to test run is very inconvenient as we have to manually drag each test case to test run. If multiple test cases can be checked and moved to Test run it would be helpful.
Read this authenticated review
July 29, 2016
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • It is a great place for our development team to keep track of the cases they are dealing with.
  • Very easy to install and configure.
  • The ability to integrate with other softwares.
  • Editing flows is hard.
  • It can be challenging to navigate and slow occasionally.
  • Personally I don't like the reports and its formatting.
Read this authenticated review
April 08, 2015
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Easy to trace development and bug fix efforts
  • Simplify communication between developer, tester and customer support
  • With add-on like Testopia more development activities get traced
  • Better format of comments
  • Possibility to update existing comments?
Read this authenticated review
August 16, 2014
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Tracking status of each bug
  • Configurable and customizable
  • Interface
  • Flexible Search
  • More attributes that can be configured
  • Better Default Layout, to avoid customized layout
  • Search by more parameters
Read this authenticated review
March 01, 2013
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • It has a clean interface that customer service can input support tickets in regards to tech issues on the site.
  • Ability to go back and forth with the developer = less meetings & more productivity.
  • Nothing.
Read this authenticated review

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