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Bugzilla

Bugzilla

Overview

Recent Reviews

TrustRadius Insights

Bugzilla is a versatile bug tracking tool that is widely used across multiple groups and departments within organizations. It has proven …
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Bugzilla

9 out of 10
March 29, 2017
Incentivized
We are using it for the bug tracking in our project. It is used in our engineering department, for software bug report and tracking.
Enginee…
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Bugzilla at its best

8 out of 10
August 16, 2014
Incentivized
Bugzilla is used to address all the internal technical issues and bugs raised in each project that our organization holds. It is a very …
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Pricing

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  • No setup fee

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Product Demos

Setup và Demo Bugzilla

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The Bugzilla Rampage Rush @ Fairfield County Demo Arena in Wreckfest!

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Bugzilla Project Demo (ST&QA) - DAIICT

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Bugzilla-Demo-1265014_1265019_1265044_1265062

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demo bugzilla

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Demo bugzilla

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Product Details

What is Bugzilla?

Bugzilla Video

What is Bugzilla?

Bugzilla Integrations

Bugzilla Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

BugTracker.net, Gemini, and Jira Software are common alternatives for Bugzilla.

Reviewers rate Availability and Usability highest, with a score of 9.

The most common users of Bugzilla are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(81)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Bugzilla is a versatile bug tracking tool that is widely used across multiple groups and departments within organizations. It has proven to be reliable and efficient in managing bugs and issues in both small and large-scale projects. Non-profit organizations find Bugzilla particularly beneficial due to its open-source nature and cost-free license. It has also been successfully utilized by federal government clients for tracking the status of open and closed bugs in their projects.

The QA department relies on Bugzilla to log defects and issues discovered during testing, allowing for effective communication between QA and development teams through direct notifications or group emails. The tool captures and organizes information effectively, including project and version numbers. However, building custom search queries can be challenging when dealing with extended version numbers of certain products in Bugzilla.

Bugzilla is also instrumental in improving workflows between project managers, business owners, software developers, and quality assurance on the eCommerce team. It serves as a tool for managing tasks and bugs, facilitating smooth collaboration among different stakeholders. Moreover, Bugzilla's global presence enables its usage across various regional teams supported by a global team, effectively serving as a bug management system for clients.

In addition to bug tracking, Bugzilla supports the documentation of requested product changes, functional defects, enhancement requests, and documentation changes. It aids in managing the entire testing process in a cost-effective manner while addressing key defects and loopholes identified by the software engineering team.

Overall, Bugzilla proves to be a valuable resource for organizations looking to streamline bug tracking processes, manage software projects efficiently, enhance collaboration between teams, and keep stakeholders informed about outstanding issues. Its flexibility allows it to adapt to departmental processes seamlessly, making it an indispensable tool for bug tracking and issue documentation in various industries.

Seamless Integration: Many users have mentioned that Bugzilla's ability to seamlessly integrate with other software is highly valuable. This compatibility allows for a smooth integration into existing workflows, enhancing efficiency and productivity.

Valuable Bug Tracking: Numerous reviewers have expressed appreciation for Bugzilla's comprehensive bug tracking capabilities. The ability to track the status of each bug provides better visibility and control over the progress of issues, leading to improved monitoring and prioritization.

Configurability and Customizability: Users have highlighted the configurability and customizability of Bugzilla's interface as a significant advantage. The tool can be easily adapted to meet specific project requirements, allowing teams to tailor their bug tracking process according to their needs, resulting in increased flexibility and efficiency.

  1. Lack of customization options: Some users have expressed frustration with the limited flexibility in customizing fields, such as renaming or adding them. This lack of customization can hinder their ability to tailor Bugzilla to their specific project needs.

  2. Outdated user interface: Several reviewers have criticized the user interface of Bugzilla, stating that it looks like it was built in the 90s and is in need of an update. They find the UI antiquated and not pleasant to use, which affects their overall experience with the software.

  3. Weak reporting functionality: Many users feel that Bugzilla's reporting functionality is lacking. They believe that it lacks detailed information and is unable to provide comprehensive insights into metrics such as how quickly issues go from reopen to complete. This weakness hampers their ability to effectively track and analyze project progress.

According to user reviews, Bugzilla is recommended for bug ticketing and organizing bugs. It is suggested by users for testers, developers, managers, as well as small and medium-sized businesses. However, some reviewers mention that it may not have extensive reporting and analysis capabilities. It is advised to research and evaluate other bug tracking software options. Despite being considered basic and lacking advanced features, it is still recommended for bug tracking and project management purposes. Users find it easy to use for tracking bug fixes. As an alternative, Jiri is suggested as a bug tracking tool.

Attribute Ratings

Reviews

(1-18 of 18)
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April 19, 2017

Bugzilla, or nah?

Isaiah Hayes | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Project synchronization. Used as the primary resource for bug tracking, bugzilla can serve as a powerful project synchronization tool. Every aspect of the tickets can be tracked; status changes, comments, added watchers, who's currently working on the issue, and if it's related to another issue.
  • Unlimited Space. I currently work with a company who services hundreds of clients - and bugzilla helped us manage each one.
  • For companies with a need to service many different projects, or iterations of the same project, bugzilla handles this task exceptionally well.
  • Workflow assignments. Workflow is customizable by the simply selection of a checkbox. If ever the workflow needs to be altered, doing so is as simple as a .2 second "click".
  • Cloud Based. I'd like to see bugzilla be cloud based. The company I currently work with made a final decision to change db's for this specific reason. Due to the frequency of travel in this company, they need access to bugzilla from differing national / international locations.
  • Larger File Attachments. I believe the limit of a bugzilla content upload is 4 megabytes. For many of our video'd issues, this file size is simply impractical without the additional effort exertion on video compressor applications.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Customization of fields
  • Flexibility of permissions system
  • Ease of use
  • Bugzilla UI continues to look dated out of the box. Engineers want pleasant to use tools, not something that looks designed for the early days of the web.
  • Bugzilla administration continues to be a pain point. We have needed to dedicate one engineer with a specialized skillset to manage Bugzilla.
  • Bugzilla could get some features to make it easier to bulk add items to the database - we use other third party tools that interface with Bugzilla to do this, but at a cost to the organization.
March 29, 2017

Bugzilla

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • bugzilla can track our bugs that are generated during the development.
  • It is easy to use and maintain.
  • More customizable.
  • Editing sometimes is hard.
  • Big attachments cannot be uploaded sometimes.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • It is a great place for our development team to keep track of the cases they are dealing with.
  • Very easy to install and configure.
  • The ability to integrate with other softwares.
  • Editing flows is hard.
  • It can be challenging to navigate and slow occasionally.
  • Personally I don't like the reports and its formatting.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Bugzilla is easy to use and access
  • Bug search criteria is very efficent
  • Renaming and saving each bug search thread is useful
  • The UI of how bugs are listed, especially allowing the option to change columns, edit search is very useful
  • Big attachments cannot be uploaded.
  • When two people update the bug at same time it throws both the changes - instead if it can save one and ask the other to save again would help.
  • When we scroll to view the bug, it would be nice if the heading of the bug is showing/static while we scroll down to view the contents of bug comments.
  • Bugzilla home link needs improvement in Test Plan,test run creation - currently we can upload the test plan and link to each test run iteration - if it allows multiple selection of test runs to one test plan it helps.
  • Drag and drop of test cases to test run is very inconvenient as we have to manually drag each test case to test run. If multiple test cases can be checked and moved to Test run it would be helpful.
Sharmin Promi | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • Open source tool. No license required. Easy to install and use for new users.
  • Great tool for defect tracking and managing defects. Well organized and very user friendly.
  • Well manageable and reports of defect are exportable.
  • Great for managing multi-project level defect tracking.
  • Improvement required for reporting and filtering area.
  • Improvement required in customizing dashboard according to users preference.
  • Improvement required for project level documentations.
Anwar Mohammed, PMP | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Open source! No license fee involved, no limit to the number of licenses.
  • Easy to install and maintain. Installation is very easy and hardly needs any maintenance efforts, except when migrating from one version to other. Each project can have its own group of users.
  • Includes all the core features/fields that are needed to log a software bug/issue.
  • Multiple attachments are possible, supports various formats.
  • Good for reporting. Filtering mechanism lets you query bugs by various parameters.
  • Dashboard - If a landing page with a graphical display was available for use by management, that would help a lot.
  • Customizing - Need more flexibility with customizing fields (renaming, adding etc).
  • Workflow - If we could have templates that could be followed by various projects (which is how organizations work), that would encourage more project teams to adopt usage of Bugzilla.
  • Add/Filter Enhancements or Requirements - Often times an enhancement is logged that is not a bug, but this cannot be distinguished easily. Provide option to log not just a bug, but also Enhancements or Requirements.
Josh Zapin | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • Software Workflow. Bugzilla has some lightweight workflow that allows you to follow a specific. In lieu of using nothing, it provides some structure.
  • Project Management. Bugzilla allows PMs to organize what needs to be done and when.
  • Metrics of software team effectiveness. The reporting, while not robust, does allow for burn down charts on other measures of effectiveness. For example, if you want to know the number of reopens, Bugzilla can do that. While not the most telling, it can help give you an idea.
  • User interface is terrible. It was built in the 90s and still looks like it. While the back-end is robust, the front-end is antiquated. It provides too many options and is easy to break.
  • Reporting is weak. It provides some basic statistics but doesn't provide details. You can find out how many reopens there are, but you can't know how quickly things go from reopen to complete.
  • Doesn't have the best "canned" workflows. Software is done by teams. Bugzilla doesn't "out of the box" have workflows that mimic what a typical software organization does.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Easy to trace development and bug fix efforts
  • Simplify communication between developer, tester and customer support
  • With add-on like Testopia more development activities get traced
  • Better format of comments
  • Possibility to update existing comments?
August 16, 2014

Bugzilla at its best

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Tracking status of each bug
  • Configurable and customizable
  • Interface
  • Flexible Search
  • More attributes that can be configured
  • Better Default Layout, to avoid customized layout
  • Search by more parameters
Shailesh Patel | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Bugzilla was used to log the issue from customers, internal code error and other environmental issues.
  • It helps to track the issue, progress the issue and monitor the issue for long run.
  • It is very strength full tool I think.
  • It is very friendly user and nice to have it.
  • I think you should compare the defect module structure with Quality Center Defect module and structure and modify according to it.
Amit Sardesai | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Open Source
  • Easy configuration & User friendly
  • Flexibility & Customized defect flow possible as per project need
  • Email server conectivity through different servers possible for defect update mailer
  • Test Management Integration specially test case management
  • Performance issues
  • Support can be improved
Tom Printy | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Incentivized
  • Good at issue tracking.
  • Ease of use for logging issues.
  • Easy to use and maintain.
  • Feels old. The UI could be improved
  • Needs the ability for product owners to add custom fields to issue reports
  • Would be neat to have an agile burn down chart.
Barrie Byron | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Bugzilla provides visibility to product change requests, including user interface changes.
  • Bugzilla provides metrics and audit trails for issues.
  • Bugzilla keeps all notes related to a specific issue in a single place. Changing ownership of an issue is easier with Bugzilla, and certainly is more simple than sending a chain of emails.
  • Bugzilla comments are plain text, so at least a rudimentary understanding of markup is required. Rich text and enhanced symbol support would offer more flexibility.
Score 8 out of 10
Vetted Review
Verified User
  • It has a clean interface that customer service can input support tickets in regards to tech issues on the site.
  • Ability to go back and forth with the developer = less meetings & more productivity.
  • Nothing.
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