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Buildertrend

Score7.5 out of 10

49 Reviews and Ratings

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What is Buildertrend?

BuilderTrend is a construction management system. It includes functionality for pre-sale, project management, financial management, and customer management processes. It also provides mobile accessibility.

Categories & Use Cases

Media

Screenshot of the homeowner portal
Screenshot of a summary page
Screenshot of the scheduling interface & Gantt chart
Screenshot of photos

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Screenshot of the homeowner portal

Key Features

Learn about the best (and worst!) features Buildertrend has to offer, as determined by TrustRadius' reviewers.
Based on 49 ratings of Buildertrend's features
View all features

Top Performing Features

  • Jobsite reports

    Users can create and share reports on jobsite safety, daily progress, etc.

    Category average: 8.2

  • As-built drawings

    Users can generate as-built drawings upon project completion, to reflect the exact dimensions and materials of the final work, including any changes made to the initial plans during the construction process.

    Category average: 7.8

  • RFI tools

    Users can create, send, receive, and archive Requests for Information (RFIs), to record exchanges with subcontractors, vendors, and other suppliers.

    Category average: 8.3

Areas for Improvement

  • Takeoff tools

    Allow users to list the materials and quantities they will need for the project either manually from hardcopy blueprints or electronically from digital blueprints.

    Category average: 7.7

  • Job costing

    Tracking and monitoring of the costs of all materials, labor, subcontractors, & equipment required for a given construction project. Allows users to compare actual costs to estimated costs, see how the job is progressing, identify which parts of the job are using the largest parts of the budget.

    Category average: 7.5

  • Cost databases

    Pulls information from online databases and aggregates it to allow contractors to compare prices of materials from different suppliers.

    Category average: 7.6

Reviews

What users are saying about Buildertrend.
View all reviews

We continue to be excited about growing with Buildertrend!

Adam Copenhaver
Owner in Professional Services at CopeGrand Homes (1-10 employees employees)

Use Cases and Deployment Scope

We are a custom builder in the south east building bespoke and one off unique homes. We build from the oceanfront to inland and each home varies significantly in scope and budget. Buildertrend is the software we use to mitigate the variables, and keep as much as we can consistent, repeatable, and predictable.

Pros

  • Templates
  • Scheduling
  • Job Costing & Budgeting
  • Communication & Customer Service

Cons

  • Implementing AI
  • Client Portal and Client Portal Reporting

Return on Investment

  • With Buildertrend, there is no limit to how much we can scale up. Or alternatively scale down if we needed to.
  • Certainly the most valuable ROI we've received is getting our time back.
  • Training and Onboarding is much more simplified now. We certainly prioritize new hire candidates that have Buildertrend experience.

Usability

Other Software Used

QuickBooks Online

My business changing experience with Buildertrend

Meg BillingsView profile
Owner in Corporate at Owner (1-10 employees employees)

Use Cases and Deployment Scope

Buildertrend has been instrumental to the growth of my business. It has also allowed for me to keep in touch with all aspects of my business, even when I am not there myself. It has removed chaos from our jobs sites and improved my employee retention and effectiveness.

Pros

  • Project Management
  • Financial Tracking
  • Scheduling
  • Client communication

Cons

  • Undo button

Return on Investment

  • Improved financial tracking has led to improved profit
  • Detailed and shared schedules has helped improve our build times.
  • Client communication tracking has improved our client satisfaction and protected us.
  • Job logs have helped as in many scenarios to be able to go back and view what happened on the job.

Usability

Alternatives Considered

CoConstruct and Procore

Other Software Used

monday.com, Bluebeam, Dropbox

Buildertrend for the win

Brad LeavittView profile
Owner/Founder in Customer Service at A Finer Touch Construction (11-50 employees employees)

Use Cases and Deployment Scope

We use Buildertrend every day. It is monumental to run our entire operation. The are essential to all we do with our firm.

Pros

  • Owner portal and access for our clients
  • Manage scheduling and to do items for our team
  • Track time cards and financials

Cons

  • Cost plus financials
  • WIP

Return on Investment

  • Our ROI is so much higher because of what they do

Usability

Buildertrend is disappointing for a small contractor

Douglas White
OWNER at Brand X Design & Construction (1-10 employees employees)

Use Cases and Deployment Scope

Buildertrend's listed pricing information is obsolete, they have revised their pricing to start somewhere north of $900 per month, pricing me, a long time user and early adopter out of their system. I'm a small contractor, with one user, and maybe $190,000 annual volume. In my opinion, $17,000 in overhead expense is outrageous, and I feel I've been kicked to the curb by a system that has decided to abandon their existing user base because we don't offer the revenue stream they desire, despite our long term support and use. In my experience, they even charged me an additional monthly fee two weeks after I requested cancellation, during which time I never accessed the program. In my opinion, they started out as a very responsive user-oriented company, but success has led them to stab their original users in the back. Beware the "Midwestern Nice" fluff they project, I feel this company is not your friend unless your volume exceeds two million dollars.

Pros

  • Selections
  • Messaging
  • Daily logs

Cons

  • Pricing

Return on Investment

  • The prior year cost me roughly $4300, which was barely reasonable for my volume. Some clients liked the format, some hated it and didn't participate. In my experience, few subcontractors or suppliers embraced the program, severely limiting the effectiveness.
  • For the coming year the fees would have exceeded $17,000, far too much for a program with limited client, employee, and subcontractor appeal with as small a volume as I have.
  • Honestly, for the last year, I feel they've been a burning tire hung around my neck and I regret not cancelling them in early 2019, I'd have $10,000 more in my pocket and no significant negative impact.
  • I did appreciate the daily log as a way to report on progress, but less than half my clients made use of this option.

Other Software Used

Microsoft 365, QuickBooks Desktop Pro, Adobe Acrobat

BUILDERTREND = Awesome for BUILDERS *Not so much for Sales or Marketing*

Incentivized
Joey Harman
Project Consultant in Sales at Coval Homes LLC (11-50 employees employees)

Pros

  • (Customer Service Tools) Buildertrend has an excellent Homeowner portal allowing them to view their details easily, communicate well with us, and keep confidential items separated for security.
  • (Cost Tracking) Through Change Orders, Product Orders, Contracts, and more, the Financing section keeps everything on track for us and the Homeowner.
  • (Daily Logs) My personal favorite. We have somewhere in the neighborhood of 300 ongoing jobs. It helps me learn and stay on the same page with the whole team by checking the daily logs every day and seeing where each project is at.
  • (Customer Info & Filters) Through a wide range of specifications and options, Buildertrend allows us to quickly search and find the right projects fast.

Cons

  • (Sales) In our opinion, respectfully, Buildertrend just does not have anything close to the CRM Tools that others like Salesforce or Hubspot have.
  • (Marketing) Same as the answer above. If you want to market your business and get fast data on how your ads, website, or other tools are doing, Buildertrend just doesn't have it.
  • (Notifications) After about two years of using Buildertrend, I still have issues with NOT receiving notifications that I get from Clients. Because we have a big team of people, it is best practice to take certain people off the general notification list for specific jobs. It would be great if there was a way to do that but still receive a notification if you got a direct message from someone.

Return on Investment

  • (Positive) While I don't have real dollars or data to share, I can definitely say that Buildertrend helped our business to grow. Buildertrend streamlined and continues to streamline our processes. We are not just more efficient, we are more effective as a team.
  • (Negative) Sales and Marketing were handicapped by Buildertrend for a number of years. After switching to an alternative CRM for these two teams, our online presence and number of sales have increased.

Alternatives Considered

HubSpot CRM, HubSpot Marketing Hub and HubSpot Sales Hub

Other Software Used

HubSpot Sales Hub, HubSpot Marketing Hub, Wistia, Adobe Acrobat Reader DC, Microsoft 365 (formerly Office 365)

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