Buildium

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What is Buildium?

Buildium is a cloud-based property management solution that enables managers of residential and association properties to take complete control of every aspect of their business, including the rent, vacancy and maintenance cycles. According to the vendor, Buildium streamlines management of…

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Product Details

What is Buildium?

Buildium is a cloud-based property management solution that enables managers of residential and association properties to take complete control of every aspect of their business, including the rent, vacancy and maintenance cycles.

According to the vendor, Buildium streamlines management of the rent cycle with key features such as tenant and lease tracking, full general ledger accounting, automated rent and late fee reminders and on-demand reports. Additionally, rent collection can be automated; and property managers can receive online payments via Buildium’s tenant portal.

Management of the vacancy cycle begins with syndicating vacancies to Buildium’s listing partners, including Zillow, Trulia and Craigslist, as well as Buildium’s own free marketing website. When applicants fill out Buildium’s customizable online rental applications, the information is saved instantly to the Buildium tenant database. Buildium also offers online tenant screening services for running background checks.

Tenants and rental owners can submit requests online via Buildium’s tenant and owner portals. Property managers can turn these requests into work items and assign them to maintenance managers and staff using Buildium or Buildium’s mobile app. All requests are timestamped and include an option to attach photos.

Buildium’s tiered-pricing plans do not require a start-up fee or annual contract. A monthly subscription includes 24/7 support from a customer care team.

Buildium Features

  • Supported: Property Accounting
  • Supported: Company Financials
  • Supported: Online Payments
  • Supported: 1099 eFiling
  • Supported: Resident Portal
  • Supported: Cloud document storage
  • Supported: Owner Portal
  • Supported: Maintenance request tracking
  • Supported: Property inspections
  • Supported: Renters insurance
  • Supported: Professional website and rental listing syndication
  • Supported: Rental applications and tenant screening
  • Supported: eLeasing

Buildium Screenshots

Buildium Downloadables

Buildium Integrations

Buildium Competitors

Buildium Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web

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Reviews and Ratings

 (12)

Ratings

Reviews

(1-8 of 8)
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Miranda Garrett | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Buildium for our Property Management Software. All leasing, tenant, and owner relations as well as financials are run through Buildium. We process applications, create leases, move tenants in, accept rent payments, payout owners, and handle all maintenance requests and work orders in the system. We utilize the integrations with Lead Simple, Tenant Turner, and Happy.co to keep everything together.
  • We use the task flow to ensure good communication with tenants and owners.
  • The accounting matches our standards for certifications.
  • Tenant portal allows them to set up auto pay and sends payment reminders.
  • Hello Sign has been a really rough transition and is not as user friendly as Adobe Sign.
  • Customer service struggles to understand what is going on and you have to hang up and call to get someone else.
  • Owner portal is lacking in my opinion.
We have really appreciated the recent integrations and steps to make the system easier to use. We utilize the task flow internally to track items needed as well as with our owners and tenants. It allows us to easily track the number of requests as well as the work history.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We were an early adopter of Buildium back in 2007 when cloud-based property management was still in its infancy. Being a midsize property management company in San Diego having a cloud-based management solution that handles all of our accounting billing rent collection maintenance and other aspects of ongoing management is crucial so that all employees have remote access both at work at home and in the field.
  • The leasing cycle, including marketing document preparation and signing, rent collection, and all other Lease cycle accounting.
  • The maintenance cycle, including billing, invoicing, and tenant owner and Vendor communications.
  • Buildium has done a great job over the last decade of developing software to keep pace with industry standards.
  • Buildium has room for improvement with the use of artificial intelligence to make repetitive processes more automated.
Buildium helps with all aspects of property management and we fully utilize all of their services such as credit and background checks, leasing, accounting, automated billing, and even their remote check printing. We do residential and commercial management. I am not sure how Buildium would fit in with other types of management such as student housing.
Score 10 out of 10
Vetted Review
Verified User
Review Source
I am a property manager in our HOA division. Buildium is a valuable tool we use to efficiently and effectively manage all of our properties, from financial reports and management to maintenance issues as well as tracking violations. Buildium enables us to keep all documents we need for each community in one place for easy reference or for sharing with owners and board members.
  • Financial Reports.
  • Communication with residents and homeowners.
  • Tracking income and expenses.
  • tracking maintenance items and projects.
  • I cannot think of areas for improvement at this time. Buildium customer service is very responsive to suggestions and has made improvements accordingly.
Communication with owners is improving, especially by using the announcement feature or email feature. The reports feature is also very user friendly to create reports for management, the boards and also for individual homeowners as needed. I also use the violations feature and can create violation notices complete with photos while onsite. The mobile app (at least for IOS) is limited, but it allows you to select "full site" which opens up in a browser so that you can have access to all info and features.
I have been able to get through to support immediately and they have been awesome in quickly resolving issues. More importantly, their communication when there is an issue which might take some time to resolve surfaces. Getting updates and resolution are critical.
Ann M. Frank | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Used to manage rental property payments. Love that it means people don't pay by check any longer and can pay immediately on the day of. Auto notices help manage the system, and confirmations help everyone stay organized.
  • It's easy to read and navigate.
  • It's easy to learn and train others on, including tenants.
  • Communication options are better than other options, or not having this platform.
  • Updates are frequent, always valuable, and make it even easier to use.
  • Back button and other navigation sometimes "sticks."
  • Prints too many pages sometimes - haven't figured out why.
  • Can be cost prohibitive for smaller companies.
Does nearly everything a building and property management company could use. In fact, I don't think we are using all the features as well as we could. Eliminates many challenges, including paperwork, reminders, and processing actual checks as a form of payment ( most valuable to me). If you are with a smaller organization, it's probably too robust and costly.
Madison Vojak | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source
I use Buildium to manage a hundred units in 2 different states. Bulidum is used to track all financials, along with lease terms, tenants and vendors. These 100 units are split between the ownership of 5 LLCs and 8 different bank accounts. Buildium is user-friendly for basic management uses, however, this software is inefficient and difficult when attempting to communicate between the various companies. Specifically, a note between LLC A and LLC B will only register on one LLC ledger, and therefore must have 2 accts. to show the debit and credit for each company. Also, the Bills feature when paid with the Check feature, locks any information regarding the Bill, and cannot be undone, unless the transaction is un-reconciled. Also, you have to un-reconcile all months up to the desired date, meaning if you want to fix a date from May, and it is August, you have to un-reconcile July & June to get to May. It is really not as fun as it sounds. The software also poses problems with credit/deposit transfers. Crediting a tenants deposit to a different unit, will not be transferred into the security deposit liability acct. of that new unit. Overall, Builidum lacks on the financial side but is good for very basic transactions.
  • It is visually pleasing.
  • I am able to see the rent roll and tenants easily.
  • Warnings for leases about to expire are convenient.
  • The custom date range is very helpful.
  • Reconciliation adjustment, please enact a password setting. Having to un-reconcile 4 months to get to the desired date is ridiculous.
  • Fix the notes & loans to have communication between separate companies.
  • Allow for duplicate vendors to merge.
  • Give a re-send option for tenant portal use/creation.
  • Allow to search by Invoice # (reference #)
  • Fix the credit system, allow the transfer of deposits from one unit to be moved to another.
  • When ending a lease, show the ledger adjustments as you add charges/refund deposits etc.
  • Option to see duplicate transactions!!
A single company, with a few units (under 50) would work well with Buildium. Everyone else, no.
Zaina Kroschinski | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
I work for a residential property management company. We have been using Buildium for about the past 5 years, company-wide. Buildium allows us to communicate with other departments of the office, as well as our tenants and home owners. In our company communication is a key component in our success, as there are many different parties involved in the company, from employees, management, and clients. Buildium allows us to all stay updated, informed and in touch.
  • It documents the date and time of all updates and communications, which are essential to the companys records.
  • It allows external clients to communicate and stay in touch with our company, as well as access information.
  • It serves as a large database for all of our customer and client information that is very user-friendly.
  • The emailing feature is difficult to use.
  • We are not able to update buildium directly of our communications, so we must manually input our email communications.
  • We are not able to upload files larger than 12 MB.
Buildium is well suited for maintaining payment records for all clients, and vendors. Buildium is not well suited in my opinion for documenting email communications because we have to manually copy and paste our sent emails in order to have them updated and recorded in the system.
Regina McGrath | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Buildium is being used across the whole company. All of our client transactions, documents submitted, task management, service calls and every important detail are saved in this system.
  • Day-to-day task management.
  • General database management.
  • Report generation.
  • Automatic copying of emails to a certain task.
  • Overdue task alert emails.
Buildium is well suited for property management and has never failed us since day one of using it.
Yanna Bonder | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Buildium is being used by every employee at Rental Advisors. We use it to track every interaction we have with our clients and tenants. It allows other to see who had contact with them last, and what is still in progress so that everyone is up to date. This helps to readily present to every member what is going on without needing to talk to every employee in person.
  • Provides a forum of communication between team members.
  • Tracks progress on all tasks with reminders for follow ups.
  • Quick access to important documents are always available to all members rather than going through the filing room.
  • If I have one task open under a property address, I am unaware of recent updates made to other tasks under the same address. A quick sidebar with recent updates for that property would really improve communications.
  • If one task is open and assigned to me, I would also like a sidebar that shows the titles of other tasks I have under the same property under my name. This way I can send 1 email about all inquiries, rather than 3 emails to the same person about 3 separate subjects.
  • Emailing "compose" button would be great if we could link it directly to our Gmail company server. I would like to eliminate the "copy and paste" functions for emails and titles.
Buildium is great if you have a lot of properties to manage so that you can split up the work throughout separate departments. However, it falls short when one department has many tasks under the same property. It is not easy to see what updates have been made to tasks, and one must search through each task individually to find relevant updates, which could easily be missed.