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Bullhorn ATS & CRM

Bullhorn ATS & CRM

Overview

What is Bullhorn ATS & CRM?

Bullhorn Recruitment CRM is a SaaS based solution that offers a suite of features typical of applicant tracking systems: a mobile app, batch or mass communication with potential candidates via multiple channels, instantaneous posting to multiple job boards, resume parsing,…

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Recent Reviews

TrustRadius Insights

Bullhorn ATS is a versatile software used across organizations to streamline various business processes, primarily in the areas of …
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NON-recommendation, dirty data

1 out of 10
March 06, 2023
Bullhorn, has provided inaccurate details about applicant/s.<br>Applicant/s are not given proper relief, usually 30 days<br>to correct, …
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Bullhorn Review

1 out of 10
June 21, 2022
I was recently migrated (April '22) from Sendouts ATS (15 years) to Bullhorn ATS. I find the Bullhorn product to be far inferior to the …
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Bullhorn's Bully Employees

1 out of 10
April 19, 2022
Bullhorn is our ATS/CRM. We use it for all our Recruiting and Business development tracking and management.
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 15 features
  • Job Requisition Management (56)
    5.9
    59%
  • Applicant Tracking (57)
    5.8
    58%
  • Resume Management (57)
    5.8
    58%
  • Candidate Search (57)
    5.7
    57%

Reviewer Pros & Cons

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Pricing

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Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.pcmag.com/reviews/bullhorn…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $99 per month per user
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Product Demos

Bullhorn ATS & CRM Demo

YouTube
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Features

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

5.6
Avg 8.0
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Product Details

What is Bullhorn ATS & CRM?

Bullhorn provides software designed for staffing and recruiting agencies - Its automated data capture and customer insight technology help companies engage candidates and win customers. The vendor states that presently more than 10,000 companies rely on Bullhorn’s cloud-based platform to streamline their recruitment processes and power their business from start to finish.

Offering different solutions customizable to fit the user's needs and future-proof investments, the Bullhorn system grows with the business, enabling the user to make more placements, improve candidate experience, and streamline operations.

Bullhorn unifies the entire agency with solutions that align the work of every department, individual, and role to promote profit, growth, and a seamless candidate and customer experience.

Bullhorn ATS & CRM Features

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Company Website Posting
  • Supported: Customized Application Form
  • Supported: Resume Management
  • Supported: Duplicate Candidate Prevention
  • Supported: Candidate Search
  • Supported: Applicant Tracking
  • Supported: Collaboration
  • Supported: Task Creation and Delegation
  • Supported: Email Templates
  • Supported: User Permissions
  • Supported: Notifications and Alerts
  • Supported: Reporting

Bullhorn ATS & CRM Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of

Bullhorn ATS & CRM Competitors

Bullhorn ATS & CRM Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesEurope, Middle East, Africa, Asia, North America, Central America, South America, Australia, India, United Kingdom, New Zealand
Supported LanguagesEnglish, Dutch, French, German, Spanish

Frequently Asked Questions

Bullhorn Recruitment CRM is a SaaS based solution that offers a suite of features typical of applicant tracking systems: a mobile app, batch or mass communication with potential candidates via multiple channels, instantaneous posting to multiple job boards, resume parsing, and data and document uploading.

Bullhorn ATS & CRM starts at $99.

JobDiva, JobAdder, and Aqore are common alternatives for Bullhorn ATS & CRM.

Reviewers rate Publish to Social Media highest, with a score of 7.2.

The most common users of Bullhorn ATS & CRM are from Mid-sized Companies (51-1,000 employees).

Bullhorn ATS & CRM Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)60%
Mid-Size Companies (51-500 employees)30%
Enterprises (more than 500 employees)10%
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Comparisons

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Reviews and Ratings

(196)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Bullhorn ATS is a versatile software used across organizations to streamline various business processes, primarily in the areas of applicant tracking and customer relationship management. Users find Bullhorn ATS to be highly beneficial for organizing candidate and client information, managing job orders, and mapping out recruitment processes. With its customizable features and flexibility, Bullhorn ATS caters to the unique needs of small companies as well as large recruiting organizations.

A key use case for Bullhorn ATS is its ability to centralize and organize candidate and client data, saving valuable time by keeping all relevant information in one place. Users have praised Bullhorn ATS for its user-friendly interface and intuitive design, making it easy to navigate and learn. It has significantly improved the training process for new users, allowing them to quickly upload and locate candidates from different platforms.

Another notable feature of Bullhorn ATS is its integration with LinkedIn, which has helped reduce financial expenditure on the platform. This integration enables seamless synchronization of candidate information between Bullhorn ATS and LinkedIn profiles, optimizing the recruitment process.

While Bullhorn ATS has received positive feedback for its effectiveness in streamlining business processes and managing candidate pipelines, some users have experienced reliability issues and slow support response times. Nonetheless, Bullhorn ATS remains a popular choice for organizations seeking a comprehensive solution for applicant tracking, customer relationship management, and overall business development.

Based on user reviews, here are the three most common recommendations for Bullhorn:

  1. Try it out and see if it suits your needs. Users recommend giving Bullhorn a try, especially for staffing and recruiting firms. They mention that Bullhorn has many functions and capabilities, making it suitable for tracking candidates and managing the recruitment process. While there may be occasional glitches and technical issues, users generally find it fairly easy to use and effective for their job.

  2. Consider alternatives. Some users suggest exploring other CRM options as they believe there might be better alternatives to Bullhorn available in the market. However, it's important to note that this recommendation may vary depending on individual preferences and requirements.

  3. Invest time in learning the system. Users highlight the importance of dedicating time to learn Bullhorn in depth, as it can be expensive and requires some effort to fully understand all its features. However, once users become familiar with the system and know how to use its features effectively, they believe Bullhorn brings significant benefits in terms of tracking candidates, scheduling interviews, and pipeline management.

Overall, users highly recommend Bullhorn for staffing and recruiting firms, especially those dissatisfied with their current ATS or startup staffing firms in need of an ATS solution. Despite occasional glitches and the need for time investment in learning the system, users find Bullhorn to be a valuable tool in their recruitment processes.

Attribute Ratings

Reviews

(1-3 of 3)
Companies can't remove reviews or game the system. Here's why
Jelle Verhagen | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
An absolute catastrophe. Lies during sales pitch Incompetent IT helpdesk Incompetent service provision After several conversations we chose bullhorn. Based on the sales pitch, it best suited our development, working method, and requirements. A wrong decision. During the introduction phase, after the finalization of the contract, we found out that we were lied to on several aspects. For example, the system did not work with us, this was specifically discussed during the purchase interview. Then we were lied to about the further process, or as they call it themselves a human error. They believe that they do not have to resolve this, as it was an individual mistake made by one of their employees. The cost of this mistake for us is approximately €1,500. I advise you to look further, there will be better, user-friendly, and fewer lying parties on the market than this one.
  • Liying
  • Not solving issues
  • sell their product to you so they earn money!
  • IT knowledge
  • Service
  • Well trained service employees
Because of the horrible service and the lies we see it all as one big mistake!
Recruiting / ATS (13)
10%
1.0
Job Requisition Management
10%
1.0
Company Website Posting
10%
1.0
Customized Application Form
10%
1.0
Resume Management
10%
1.0
Duplicate Candidate Prevention
10%
1.0
Candidate Search
10%
1.0
Applicant Tracking
10%
1.0
Collaboration
10%
1.0
Task Creation and Delegation
10%
1.0
Email Templates
10%
1.0
User Permissions
10%
1.0
Notifications and Alerts
10%
1.0
Reporting
10%
1.0
  • We now own a complete useless tool for a year.
we can't use their tool, complete waste of time and money
Complete waste of time and money!
  • not useable
  • Complete waste of time and money!
  • not useable
  • no
  • if they say what is promised during the buying process it should be awesome
Complete waste of time and money!
Complete waste of time and money!
they don't even understand how to use a CRM for their own customer,
Yes
its one big bug
they don't provide useful help at all
Jeff Asselin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use Bullhorn to manage a majority of our business needs. We use the CRM features in business development as well as client retention. Bullhorn is what we use to track candidates and the entire recruiting process for our clients. Bullhorn also offers back of the house features that we use from time to time.
  • Track and manage leads and sales pipeline
  • Easy to convert leads to real sales opportunities and eventually convert the opportunities into jobs. All of this is done seamlessly with little to no duplication of content.
  • Reporting can be exported to Excel.
  • Searching databases can be clunky at times (certain contact searches don't always return data from lead database).
Bullhorn CRM is good at keeping prospect and contact information up to date. There are many plugins that help simplify processes. We have Shoretel VOIP telephone system - there is dialer plugin that dials contacts by clicking on their telephone number in the Bullhorn record. The dialer plugin also prompts to add a note to record a summary of the call.
Recruiting / ATS
N/A
N/A
  • Leads don't slip through the cracks.
  • Helpful with follow ups.
Bullhorn works great in the staffing and recruiting industry. Other CRMs take a lot of set up time and can be cumbersome. Bullhorn is easy to set up and customizable to each user's preferences. Bullhorn's support team is very helpful and responsive - very effective each time that I have called them.
5
Recruiting, Sales and Operations
1
Our support person has a computer background and is extremely comfortable with supporting Bullhorn.
  • Sales Lead Management
  • Candidate Tracking
  • CRM for existing and new clients
  • Sales pipeline and activity reports
  • Dashboards to highlight realtime performance
  • Back Office at some point
Great value! Great Quality. Support is key!
Not Sure
  • Product Features
  • Product Usability
  • Positive Sales Experience with the Vendor
  • Third-party Reviews
Bullhorn again
Professional, courteous and efficient
Not Sure
No
Needed to be able to change the order of how fields were being viewed. I called support and they quickly had me fixing my layouts.
Very intuitive.
  • Searching for records
  • Drilling down into contact records
  • Entering new contact data
  • None - mostly can figure things out easily
Dixie Agostino, SHRM-SCP, SPHR, CPC | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

We were told when we were pricing Bullhorn "Prior to any contract signature, we’d evaluate your database and let you know if any of the fields you currently have would not be brought over via the free migration tool. If we find any fields, we will have a separate conversation on how to get that data into Bullhorn." Yea, that didn't happen and 8 months later we discovered 80K+ records "orphaned" in our database because Bullhorn didn't data map our records from SendOuts, the provider we previously used and that Bullhorn owns. When we called about why this wasn't done, we got the total runaround for almost three hours of the phone being told "I'll have to check your statement of work", "You have to pay extra for that", and finally "I'll call you back", which they didn't and have never done.

I told our account manager what happened and there was NO WAY we were renewing, because Bullhorn failed to hold up their promises from Day 1 and his response was "Please let me know who from our team informed you of the missing records."

So, our data conversion is still not complete, we are currently charged every month for 10 extra licenses that we don't use and that Bullhorn does not provide but will not stop charging us for, our company credit card has been charged twice without our authorization AND our Sales Admin is on the phone 2-3 times a week with Bullhorn Support trying to find missing data or correct a report for at least an hour every call (yesterday was three hours, we're lucky she doesn't quit us with the hassle Bullhorn puts her through). Bullhorn has been the worst vendor experience of my professional life. I have been audited by the IRS and it was easier than dealing with Bullhorn. I expect it will cost us $5-10K to restore the records if we leave IF we get all of our data back from Bullhorn.

And the reporting, the biggest reason we left SendOuts for Bullhorn was advance reporting functionality. Bullhorn's dashboards don't work (does that cost extra too?), you'll have to run 3-5 different reports to get your team's activities and check Bullhorn against their own records as client interviews and candidate prescreens will just disappear. So we have to pay for an additional software, InsightSquared, to sit on top of Bullhorn and provide those dashboards and activity metrics for another $50 a person per month, just to get what we were promised with Bullhorn. Total waste of time and money and a huge regret.

  • It's pretty
  • Boolean searchable
  • Drag & drop module formatting
  • Very slow, freezes up multiple time a day.
  • Horrible, horrible service. You will not get called back, you'll be on the phone with them for hours getting transferred or asked repeatedly what you are talking about, even while they are remotely linked in and SEEING WHAT YOU ARE TALKING ABOUT ON THE SCREEN.
  • Overpromised & underdelivered. You will need to personally check to make sure they do everything they say they will and get everything in writing.
  • Overpriced and you cannot flex users down. Once you add a user, you pay for them for the rest of the contract term, whether you use that license or not.
  • Ineffectual training. You'll get a basic overview, but there are no advanced user videos, user guide or tutorials. If you want Best Practices training, you have to pay for it and I won't since the quality of the service we've received so far has been so low, why would I trust Bullhorn with more?
  • Dashboards do not work. There is no training to set up your dashboards, so best of luck to you!
  • Reporting is clunky, you'll need to run 3-5 reports to track activity (we track 6 things and have to run 3 different reports) and interviews and candidate prescreens disappear randomly.
  • You cannot trust the database when stuff just doesn't show up.
  • You will hear from your sales rep ONLY about selling to you. There is no single point of contact to take care of your problems, you get who you get when you call into support, so you will be having to reexplain the situation over and over and over again.
  • Support team does not care if they fix your problem. They just want you off the phone.
I would never recommend Bullhorn. I would recommend SendOuts if it was still supported. We will likely move to JobScience.
Recruiting / ATS (15)
18%
1.8
Job Requisition Management
30%
3.0
Company Website Posting
N/A
N/A
Publish to Social Media
N/A
N/A
Job Search Site Posting
N/A
N/A
Customized Application Form
N/A
N/A
Resume Management
30%
3.0
Duplicate Candidate Prevention
30%
3.0
Candidate Search
40%
4.0
Applicant Tracking
50%
5.0
Collaboration
80%
8.0
Task Creation and Delegation
N/A
N/A
Email Templates
N/A
N/A
User Permissions
N/A
N/A
Notifications and Alerts
N/A
N/A
Reporting
10%
1.0
  • Negative: Bullhorn has cost us 3-10 hours a week of time our sales admin spends on the phone with support trying to fix & find data.
  • Negative: We have seen decreased employee efficiency due to the confusion of disappearing data and the lack of faith that the activity numbers Bullhorn shows are real.
  • Negative: Dashboards don't work and reporting is bulky.
  • Negative: Daily activity tracking requires 15-30 mins a day to pull up 3-5 different reports when the system should provide this function.
  • Negative: we pay another software, InsightSquared, an additional $50 per user per month to do the reporting and tracking Bullhorn was expected to provide.
It is an average software with terrible, horrible service and follow-through.
10
Sales, Recruiting, Accounting & Administration
1
Even though we have cloud hosting and it should be completely turnkey, we have to have our sales admin spend 3-10 hours a week fixing data and problems in Bullhorn and alerting them of glitches in the system. I never once called our previous two CRM/ATS systems for support after the data conversion.
  • Track candidate and job through the sales stages
  • Monitor employee activity daily, weekly & monthly
  • Boolean searchable database
  • It is used only as a basic CRM/ATS.
  • We would get rid of it if we were not still in contract.
It is an spotty CRM/ATS with bad reporting and the support is terrible.
No
Had no idea it was an option. Assumed the product would simply work as advertised, without having to pay extra to get it to work every day.
They don't care, they want you off the phone, and you have to talk to multiple people where you repeat your problem again and again before they tell you they will call you back. They never will call you back, so you'll call the next day & repeat the cycle until you finally shame someone into fixing your problem or threaten them with legal action due to breach of contract.
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