TrustRadius
Bullhorn Recruitment CRM is a SaaS based solution that offers a suite of features typical of applicant tracking systems: a mobile app, batch or mass communication with potential candidates via multiple channels, instantaneous posting to multiple job boards, resume parsing, and data and document uploading.https://media.trustradius.com/product-logos/ZC/qV/I4ZO63AC2J5Z.PNGBullhorn: ATS/CRM leaderWe are utilizing Bullhorn ATS across our entire company at a high level. It is great way to organize both our candidate/applicants as well as job orders and client information. The interface is easy to use and will help revolutionize they way you can access and organize data in many streams. It helps us with Process Mapping and Change Management also as we can see trends in activity and adjust accordingly,Candidate Tracking and Management - Easily pull up all required info and exchanges between our company and candidates Client Database building - track orders and forecast clients needs Customization - make the UI work for you not the other way around,The UI could still come a bit further. I think there is room for improvement there,9,Positive across the board. This have been helpful on so many levels in our day to day lives.,LinkedIn Talent,10,LinkedIn Talent, CareerSiteBuilder, ACCEO activeSaaS ERP StandardFast, efficient and transformational!Bullhorn is our ATS in the EMEA business and recently was implemented in our US operation. We are currently in ongoing discussions to implement in our APAC business which is where the company originated and is our largest operation. We use it in EMEA across the entire business. Bullhorn has been central to ensuring we have an accurate record of all our activity with clients and candidates, allowing us to manage relationships strategically and build our business.,Efficiency in capturing data - functionality for fast capture Analysis - we use Cube19 as a partner so that allows us to make data-driven decisions and insights Reliability - never had downtime. Having it be cloud-based has given great flexibility, as does the app,Parsing tech - better options exist from partners but integration is then a challenge Automated reminders on pre-set conditions Automated status updates - i.e. contacts become lapsed if not contacted for 3 months,9,10Powerful Recruitment Tools that user-friendlyBullhorn is one of the best Recruiting tools that I have used in my recruiting career. It's very fast, very reliable, and user-friendly. I can do a quick search of who is calling me just by entering the phone number in the system. It saves time in resume submissions, contact details, and other data, and the interface that helps with tracking candidates in a timely manner. Interactions between team members through Bullhorn is awesome, as you can send notes directly to email accounts to ensure they're seen.,It fetches the right resumes with the right keywords and filters. One of my favorite features is for mass email. Once you have the right candidates you just have to add them in a Tearsheet and just do mass emails to them. It saves times and effort.,I wish we could see the name of the candidates attached to a job with notes. Instead, we have to click and go inside to check who is the candidate attached to that job.,9,It helped me in going back to my previous candidate submissions to find out any right candidates that I have worked with in the past. It's easy to work with people who you have already worked with previously and know that they could be the best fit for your current role.,10,10,,LinkedIn TalentNot fully realizedBullhorn was used to keep track of all of our candidates and prospects. It was used by both sales and recruiters. I would say that it helps recruiters a lot more than it helps sales. A lot of the info wouldn't cross over into areas it should have. It didn't provide enough options for the sales side of things. It wasn't clear who was a prospect and who was a candidate.,Filtering candidates Tracking candidates and updating their status,The UI is cluttered and could be cleaned up Can't combine duplicates Not enough customization options Glitches often,3,Well informed recruiters,3,4,Greenhouse, Lever, Workday Professional Services Automation and Jobvite,Slack, SalesLoftGreat CRM. Works well with Staffing & Recruiting industry.We use Bullhorn to manage a majority of our business needs. We use the CRM features in business development as well as client retention. Bullhorn is what we use to track candidates and the entire recruiting process for our clients. Bullhorn also offers back of the house features that we use from time to time.,Track and manage leads and sales pipeline Easy to convert leads to real sales opportunities and eventually convert the opportunities into jobs. All of this is done seamlessly with little to no duplication of content. Reporting can be exported to Excel.,Searching databases can be clunky at times (certain contact searches don't always return data from lead database).,10,Leads don't slip through the cracks. Helpful with follow ups.,SugarCRM, Maximizer CRM and HubSpot CRM,Microsoft Office 365,5,1,Sales Lead Management Candidate Tracking CRM for existing and new clients Sales pipeline and activity reports,Dashboards to highlight realtime performance,Back Office at some point,10,Not Sure,Product Features Product Usability Positive Sales Experience with the Vendor Third-party Reviews,Bullhorn again,10,No,Needed to be able to change the order of how fields were being viewed. I called support and they quickly had me fixing my layouts.,Searching for records Drilling down into contact records Entering new contact data,None - mostly can figure things out easily,9The WORST SERVICE I have experienced in my life, mediocre-to-average software when it works properlyWe were told when we were pricing Bullhorn "Prior to any contract signature, we’d evaluate your database and let you know if any of the fields you currently have would not be brought over via the free migration tool. If we find any fields, we will have a separate conversation on how to get that data into Bullhorn." Yea, that didn't happen and 8 months later we discovered 80K+ records "orphaned" in our database because Bullhorn didn't data map our records from SendOuts, the provider we previously used and that Bullhorn owns. When we called about why this wasn't done, we got the total runaround for almost three hours of the phone being told "I'll have to check your statement of work", "You have to pay extra for that", and finally "I'll call you back", which they didn't and have never done. I told our account manager what happened and there was NO WAY we were renewing, because Bullhorn failed to hold up their promises from Day 1 and his response was "Please let me know who from our team informed you of the missing records." So, our data conversion is still not complete, we are currently charged every month for 10 extra licenses that we don't use and that Bullhorn does not provide but will not stop charging us for, our company credit card has been charged twice without our authorization AND our Sales Admin is on the phone 2-3 times a week with Bullhorn Support trying to find missing data or correct a report for at least an hour every call (yesterday was three hours, we're lucky she doesn't quit us with the hassle Bullhorn puts her through). Bullhorn has been the worst vendor experience of my professional life. I have been audited by the IRS and it was easier than dealing with Bullhorn. I expect it will cost us $5-10K to restore the records if we leave IF we get all of our data back from Bullhorn. And the reporting, the biggest reason we left SendOuts for Bullhorn was advance reporting functionality. Bullhorn's dashboards don't work (does that cost extra too?), you'll have to run 3-5 different reports to get your team's activities and check Bullhorn against their own records as client interviews and candidate prescreens will just disappear. So we have to pay for an additional software, InsightSquared, to sit on top of Bullhorn and provide those dashboards and activity metrics for another $50 a person per month, just to get what we were promised with Bullhorn. Total waste of time and money and a huge regret.,It's pretty Boolean searchable Drag & drop module formatting,Very slow, freezes up multiple time a day. Horrible, horrible service. You will not get called back, you'll be on the phone with them for hours getting transferred or asked repeatedly what you are talking about, even while they are remotely linked in and SEEING WHAT YOU ARE TALKING ABOUT ON THE SCREEN. Overpromised & underdelivered. You will need to personally check to make sure they do everything they say they will and get everything in writing. Overpriced and you cannot flex users down. Once you add a user, you pay for them for the rest of the contract term, whether you use that license or not. Ineffectual training. You'll get a basic overview, but there are no advanced user videos, user guide or tutorials. If you want Best Practices training, you have to pay for it and I won't since the quality of the service we've received so far has been so low, why would I trust Bullhorn with more? Dashboards do not work. There is no training to set up your dashboards, so best of luck to you! Reporting is clunky, you'll need to run 3-5 reports to track activity (we track 6 things and have to run 3 different reports) and interviews and candidate prescreens disappear randomly. You cannot trust the database when stuff just doesn't show up. You will hear from your sales rep ONLY about selling to you. There is no single point of contact to take care of your problems, you get who you get when you call into support, so you will be having to reexplain the situation over and over and over again. Support team does not care if they fix your problem. They just want you off the phone.,1,Negative: Bullhorn has cost us 3-10 hours a week of time our sales admin spends on the phone with support trying to fix & find data. Negative: We have seen decreased employee efficiency due to the confusion of disappearing data and the lack of faith that the activity numbers Bullhorn shows are real. Negative: Dashboards don't work and reporting is bulky. Negative: Daily activity tracking requires 15-30 mins a day to pull up 3-5 different reports when the system should provide this function. Negative: we pay another software, InsightSquared, an additional $50 per user per month to do the reporting and tracking Bullhorn was expected to provide.,,InsightSquared, Slack,10,1,Track candidate and job through the sales stages Monitor employee activity daily, weekly & monthly Boolean searchable database,It is used only as a basic CRM/ATS.,We would get rid of it if we were not still in contract.,1,No,1
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Bullhorn ATS & CRM
111 Ratings
Score 7.3 out of 101
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Bullhorn ATS & CRM Reviews

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Bullhorn ATS & CRM
111 Ratings
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Score 7.3 out of 101

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August 20, 2019

Not fully realized

Score 3 out of 10
Vetted Review
Verified User
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Support

4
I did not have to deal directly with Bullhorn support, so I cannot fully answer this. I do know that when we had issues with Bullhorn it took quite some time to have them resolved.
Read this authenticated review
Dixie Agostino, SHRM-SCP, SPHR, CPC profile photo
Score 1 out of 10
Vetted Review
Verified User
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Support

1
They don't care, they want you off the phone, and you have to talk to multiple people where you repeat your problem again and again before they tell you they will call you back. They never will call you back, so you'll call the next day & repeat the cycle until you finally shame someone into fixing your problem or threaten them with legal action due to breach of contract.
Read Dixie Agostino, SHRM-SCP, SPHR, CPC's full review

Feature Scorecard Summary

Job Requisition Management (29)
9.0
Company Website Posting (27)
8.0
Publish to Social Media (21)
8.5
Job Search Site Posting (25)
7.8
Customized Application Form (20)
8.0
Resume Management (30)
7.7
Duplicate Candidate Prevention (30)
6.8
Candidate Search (30)
8.1
Applicant Tracking (30)
9.4
Collaboration (27)
8.2
Task Creation and Delegation (28)
6.9
Email Templates (27)
6.6
User Permissions (25)
7.0
Notifications and Alerts (27)
7.1
Reporting (28)
6.7

About Bullhorn ATS & CRM

Bullhorn provides software designed for staffing and recruiting agencies - Its automated data capture and customer insight technology help companies engage candidates and win customers. The vendor states that presently more than 10,000 companies rely on Bullhorn’s cloud-based platform to streamline their recruitment processes and power their business from start to finish.

Offering different solutions customizable to fit the user's needs and future-proof investments, the Bullhorn system grows with the business, enabling the user to make more placements, improve candidate experience, and streamline operations.

Bullhorn unifies the entire agency with solutions that align the work of every department, individual, and role to promote profit, growth, and a seamless candidate and customer experience.
Categories:  Applicant Tracking

Bullhorn ATS & CRM Features

Recruiting / ATS Features
Has featureJob Requisition Management
Has featureCompany Website Posting
Has featurePublish to Social Media
Has featureJob Search Site Posting
Has featureCustomized Application Form
Has featureResume Management
Has featureDuplicate Candidate Prevention
Has featureCandidate Search
Has featureApplicant Tracking
Has featureCollaboration
Has featureTask Creation and Delegation
Has featureEmail Templates
Has featureUser Permissions
Has featureNotifications and Alerts
Has featureReporting

Bullhorn ATS & CRM Screenshots

Bullhorn ATS & CRM Integrations

InsightSquared Sales Analytics, Broadbean, LinkedIn Talent, Dice Open Web, DaXtra Parser, Constant Contact, CloudCall, Spark Hire, Scout, TalentWise Hire, InterviewStream Hire, Pardot, HubSpot, Mailchimp, SpringAhead, Vertical Response, MyPayrollHR.com, SimplyHired, WANTED Analytics, Vonage Business Cloud, Zapier, Ebsta, DiscoverOrg, Fuze, Salesfusion, Shiftboard, Textkernel Extract!, Whatfix, Textkernel, Cube19, Promoter, Astute Payroll, Haley Marketing, JXT, Snaphop, MyResourcer, Actonomy xMP, Findly SkillCheck, CEB SHL Talent Measurement, LogicMelon, OnRecruit, First Advantage, Icetrak, etz Technologies, Empower VMS, Voice Advantage, Workopolis, Menemsha Group, Advance Payroll

Bullhorn ATS & CRM Competitors

Pricing

Does not have featureFree Trial Available?No
Does not have featureFree or Freemium Version Available?No
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?No

Contact Bullhorn for pricing information

Bullhorn ATS & CRM Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
60%
Mid-Size Companies (51-500 employees)
30%
Enterprises (> 500 employees)
10%

Bullhorn ATS & CRM Support Options

 Paid Version
Phone
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Bullhorn ATS & CRM Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Mobile Web
Supported Countries:Europe, Middle East, Africa, Asia, North America, Central America, South America, Australia, India, United Kingdom, New Zealand
Supported Languages: English, Dutch, French, German, Spanish