Q: What are CA Service Management's top competitors?

IFS Assyst , Cherwell Service Management (discontinued) , and Hornbill Supportworks ITSM are common alternatives for CA Service Management.

Question 1

What is CA Service Management?

Accepted Answer

CA Service Management, including CA Desk Manager, is a fully-featured ITSM platform, now from Broadcom. It competes with BMC Remedy, ServiceNow, FrontRange ITSM, Cherwell Service Management etc. It is based on technology acquired by CA in 2010 with Nimsoft, and is now supported by Broadcom since the 2018 acquisition.

Question 2

What are CA Service Management's top competitors?

Accepted Answer

IFS Assyst, Cherwell Service Management (discontinued), and Hornbill Supportworks ITSM are common alternatives for CA Service Management.

Question 3

What is CA Service Management's best feature?

Accepted Answer

Reviewers rate Asset management dashboard highest, with a score of 10.

Question 4

Who uses CA Service Management?

Accepted Answer

The most common users of CA Service Management are from Enterprises (1,001+ employees).