CA Service Desk Manager- solid and scaleable solution, less all the unnecessary expense to maintain!
The entire IT organization (720 associates) use the Service Desk Manager tool. It is used for incident, request, problem, change, …
CA Service Management
CA Service Management, with CA Service Desk Manager
Overview
Recent Reviews
Reviewer Sentiment
N/A
Positive ()
N/A
Negative ()
Awards
Popular Features
View all 13 featuresOrganize and prioritize service tickets (6)
9.7
97%
Self-service tools (6)
8.6
86%
Service restoration (6)
8.4
84%
Subscription-based notifications (6)
7.9
79%
Video Reviews
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Pricing
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What is CA Service Management?
CA Service Management, including CA Desk Manager, is a fully-featured ITSM platform, now from Broadcom. It competes with BMC Remedy, ServiceNow, FrontRange ITSM, Cherwell Service Management etc. It is based on technology acquired by CA in 2010 with Nimsoft, and is now supported by Broadcom since the…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Alternatives Pricing
What is ServiceNow IT Service Management?
ServiceNow is a fast-growing service management provider that went public in 2012. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and…
What is Jira Service Management (Jira Service Desk)?
Jira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of…
Features Scorecard
Incident and problem management
8.6
86%
ITSM asset management
9.2
92%
Change management
9.1
91%
Product Details
What is CA Service Management?
CA Service Management, including CA Desk Manager, is a fully-featured ITSM platform, now from Broadcom. It competes with BMC Remedy, ServiceNow, FrontRange ITSM, Cherwell Service Management etc. It is based on technology acquired by CA in 2010 with Nimsoft, and is now supported by Broadcom since the 2018 acquisition.
CA Service Management Integrations
CA Service Management Competitors
- IFS Assyst (formerly Axios Assyst)
- Cherwell Service Management
- Hornbill Supportworks ITSM
- IBM Control Desk
- ServiceNow IT Service Management
- BMC Helix ITSM (Remedy)
- Ivanti Service Manager (powered by Heat)
CA Service Management Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Comparisons
View all alternativesCompare with
Frequently Asked Questions
What is CA Service Management?
CA Service Management, including CA Desk Manager, is a fully-featured ITSM platform, now from Broadcom. It competes with BMC Remedy, ServiceNow, FrontRange ITSM, Cherwell Service Management etc. It is based on technology acquired by CA in 2010 with Nimsoft, and is now supported by Broadcom since the 2018 acquisition.
What are CA Service Management's top competitors?
IFS Assyst (formerly Axios Assyst), Cherwell Service Management, and Hornbill Supportworks ITSM are common alternatives for CA Service Management.
What is CA Service Management's best feature?
Reviewers rate Asset management dashboard highest, with a score of 10.
Who uses CA Service Management?
The most common users of CA Service Management are from Enterprises (1,001+ employees) and the Hospital & Health Care industry.
Reviews and Ratings
 (45)
Reviews
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November 29, 2017
CA Service Desk Manager- solid and scaleable solution, less all the unnecessary expense to maintain!
- none
CA is easier and faster to implement than Service Now, BMC Remedy/ITSM etc. It is more costly than off the shelf solutions, however much more worth it for large enterprises.
November 17, 2017
CA SERVICE DESK REVIEW
November 14, 2017
CA Service Desk Manager Agile as always
We are using CA for past 7 years we have evaluated BMC, HP & Microsoft. W12345e have selected CA because of its easy to use screen for the end user and ability to build different processes easily.
March 23, 2016
tech100
We have never used any other product, we do not have to because this works great.
September 21, 2015
Service Desk... great for beginner organizations... only
We are too integrated with CA Service Desk Manager to disassociate anytime soon. We found the more we used the product the more we needed to customize it in order to better integrate with our business processes. There are other alternatives that have many built-in features that had we have foreseen our future requirements... would have chosen ServiceNow or Remedy as our "go-to" ticketing product.
September 15, 2015
Service Desk review
iSupport and ServiceNow have much simpler interfaces and more easy-to-use customization tools built in. I was not available when the selection to use Service Desk was made.
April 18, 2015
CA Service Desk Manager for an enterprise.
I have worked with many solutions. I believe CA Service Desk Manager is overall better then Front Range HEAT and BMC Remedy and BMC Footprints. However there are newer products out there offered as cloud / Saas that may suite your needs better then CA Service Desk Manager. I would place CA Service Desk Manager in the top 5 overall but not the best.
August 28, 2014
CA SD--best suited for HelpDesk Management
July 11, 2014
CA SDM review
- Comprehensive, integrated service support
- Modern, collaborative consumer experience
- Mobile-optimized capabilities
- Innovative change management
- Pre-built ITIL® content*
July 08, 2014
There's nothing like a service desk party!!!
Service Now
- Symantec
We used the old version of Symantec which was altriris. We chose Service Desk because CA had the best grasp of EITM at the time (2009). The integrations for ticket creation and cmdb with Spectrum and event monitoring tools was very attractive.