We are using CA Service Management Suite of CA which CA Service Desk Manger is one of the components of that suite. We have branded the …
- Increased productivity of consumers, IT teams and management
- Reduced number of Service Desk tickets
- Faster service restoration
- Clearer …
Organize and prioritize service tickets (6)
Self-service tools (6)
Service restoration (6)
Subscription-based notifications (6)
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We got a task for Automation of Business Automation Document (BRD) which has many complex scenarios and approvals, we have achieved this with the help of CA. Also IT Downtime Notification automation is also achieved with the help of process automation and ca service desk manager.
Integration with the third party tools required lot of customization as there is no available connector for that.
- Better consumer empowerment and satisfaction: Self-service and social media give the user a consumer experience.
- Reduced number of Service Desk tickets: Fewer tickets coming to your Service Desk can help your IT team focus on bigger issues.