CA SERVICE DESK REVIEW
- This application is very easy to use. It is the best when it comes to training since the application is easy to understand and employees are able to easily catch up on work process.
- It is a great reporting tool because users can look up work they've done over a period of time.
- The auto populate feature is very helpful since at the service desk users do have several tickets to create for a single requester.
Cons
- The right-click feature is disabled in this application and users are unable to copy and paste with mouse or touchpad.
- The application also freezes quite a bit and a user will have to quite often close and reopen browser to get it functioning properly.