Overview
What is CA Service Management?
CA Service Management, including CA Desk Manager, is a fully-featured ITSM platform, now from Broadcom. It competes with BMC Remedy, ServiceNow, FrontRange ITSM, Cherwell Service Management etc. It is based on technology acquired by CA in 2010 with Nimsoft, and…
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Popular Features
- Organize and prioritize service tickets (6)9.797%
- Self-service tools (6)8.686%
- Service restoration (6)8.484%
- Subscription-based notifications (6)7.979%
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Pricing
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is CA Service Management?
CA Service Management Integrations
CA Service Management Competitors
- IFS Assyst
- Cherwell Service Management
- Hornbill Supportworks ITSM
- IBM Control Desk
- ServiceNow IT Service Management
- BMC Helix ITSM (Remedy)
- Ivanti Service Manager (powered by Heat)
CA Service Management Technical Details
Operating Systems | Unspecified |
---|---|
Mobile Application | No |
Frequently Asked Questions
CA Service Management, including CA Desk Manager, is a fully-featured ITSM platform, now from Broadcom. It competes with BMC Remedy, ServiceNow, FrontRange ITSM, Cherwell Service Management etc. It is based on technology acquired by CA in 2010 with Nimsoft, and is now supported by Broadcom since the 2018 acquisition.
IFS Assyst, Cherwell Service Management, and Hornbill Supportworks ITSM are common alternatives for CA Service Management.
Reviewers rate Asset management dashboard highest, with a score of 10.
The most common users of CA Service Management are from Enterprises (1,001+ employees).