CA Unicenter NSM (Discontinued)

Score3.1 out of 10

3 Reviews and Ratings

What is CA Unicenter NSM (Discontinued)?

Unicenter Network and Systems Management (Unicenter NSM) from CA Technologies reached end of life (EOL) in 2015.

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Categories & Use Cases

Service configuration management
Service configuration management looks at all stages of the service lifecycle in order to provide information about an organization’s performance
Category average: 8
Customizable reporting
Administrators can use reporting engine to build custom reports
Category average: 7.8
Automated alerts and notifications
System generates alerts and notifications to provide timely intervention if required
Category average: 8.4

Data visualization
Ability to produce visualizations to simplify understanding of data
Category average: 8
Risk analysis
Indicators of risk factors that need to be addressed
Category average: 7.9
Antivirus and malware management
Detection of security risks like malware and viruses
Category average: 5.2

Verified User

Director in Information Technology (10,001+ employees employees)

Pros

ITIL ticketing (incidents, problems, etc.).
Change orders.
Matching up its asset management system with incidents/change orders.

Cons

The user interface (UX) is antiquated and clunky. Compared to ServiceNow, it feels like it's 15 years behind.
It's complicated - We do routine internal training just to get people to use it correctly.
It doesn't have an automated way of discovering assets. Everything has to be force-fed.

Return on Investment

It helped make us an ITIL shop.
It was integral during our large IT consolidation 10 years ago in merging 10 different IT departments into one by converging on one ticketing system for all IT issues.
Its lack of user-friendliness has gated us from being able to deploy a true self-service IT help desk.

Alternatives Considered

ServiceNow

Other Software Used

ServiceNow, SolarWinds Network Performance Monitor, BMC Helix ITSM (Remedy)