1. Home
  2. System Monitoring Software
  3. CA Unicenter NSM (Discontinued) Reviews

CA Unicenter NSM (Discontinued) Reviews

3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 3.1 out of 100

Do you work for this company? Learn how we help vendors

Show Filters

Overall Rating

Reviewer's Company Size

Last Updated

By Topic

Industry

Department

Experience

Job Type

Role

Reviews (1-1 of 1)

Companies can't remove reviews or game the system. Here's why.
October 29, 2019

CA Unicenter - The World's Okayest Ticketing and Asset Management System

Anonymous | TrustRadius Reviewer
Verified User
Score 3 out of 10
Vetted Review
Verified User
Review Source
We use CA Unicenter across our entire organization. It's used for IT ticketing, asset management, incident management, change orders, problem management, customer service analytics, and more. We also use it for ticketing with other non-IT teams such as Facilities. All of our sub-agencies are on this one ticketing and asset system.
  • ITIL ticketing (incidents, problems, etc.).
  • Change orders.
  • Matching up its asset management system with incidents/change orders.
  • The user interface (UX) is antiquated and clunky. Compared to ServiceNow, it feels like it's 15 years behind.
  • It's complicated - We do routine internal training just to get people to use it correctly.
  • It doesn't have an automated way of discovering assets. Everything has to be force-fed.
It's a decent system if you're a pure IT shop and want to become ITIL-aligned. It forces everyone into an ITIL mentality - service level agreements, change management, and asset tracking. It's very rote, for better and for worse. It's not appropriate at all as a customer-facing or non-IT facing self-service tool. You will never get your end users to really understand how to use the interface.
We have to hire 2 full-time 3rd-party consultants to run this application. That tells me it's not a very IT-friendly, vendor-supported application. Compare that with, say, SolarWinds, which is much easier for regular IT staff to customize without sacrificing features and capability. Sure, we have to bring in Loop1 to consult for us when we need to do a major SolarWinds config change or need a really unusual custom query built, but we never need more than 10 hours of consulting per month.
Read this authenticated review

CA Unicenter NSM (Discontinued) Scorecard Summary

Likelihood to Recommend (3)
3.1
Support Rating (2)
2.0

Feature Scorecard Summary

Monitoring Tasks
6.0
Automated alerts and notifications (1)
6
Management Tasks
6.0
Patch Management (1)
5
Service configuration management (1)
8
Software and hardware inventory (1)
5
Reporting
5.5
Performance data reports (1)
5
Customizable reporting (1)
7
Data visualization (1)
5
Risk analysis (1)
5
Security
2.0
Antivirus and malware management (1)
2

What is CA Unicenter NSM (Discontinued)?

Unicenter Network and Systems Management (Unicenter NSM) reached end of life (EOL) in 2015.
Categories:  Network Monitoring,  System Monitoring

CA Unicenter NSM (Discontinued) Technical Details

Operating Systems: Unspecified
Mobile Application:No

Frequently Asked Questions

What is CA Unicenter NSM (Discontinued)?

Unicenter Network and Systems Management (Unicenter NSM) reached end of life (EOL) in 2015.

Who uses CA Unicenter NSM (Discontinued)?

The most common users of CA Unicenter NSM (Discontinued) are Enterprises from the Government Administration industry.