CA Unicenter NSM (Discontinued)
CA Unicenter Network and Systems Management (Discontinued)
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Pricing
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Product Details
What is CA Unicenter NSM (Discontinued)?
Unicenter Network and Systems Management (Unicenter NSM) reached end of life (EOL) in 2015.
CA Unicenter NSM (Discontinued) Technical Details
Operating Systems | Unspecified |
---|---|
Mobile Application | No |
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Reviews
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We use CA Unicenter across our entire organization. It's used for IT ticketing, asset management, incident management, change orders, problem management, customer service analytics, and more. We also use it for ticketing with other non-IT teams such as Facilities. All of our sub-agencies are on this one ticketing and asset system.
- ITIL ticketing (incidents, problems, etc.).
- Change orders.
- Matching up its asset management system with incidents/change orders.
- The user interface (UX) is antiquated and clunky. Compared to ServiceNow, it feels like it's 15 years behind.
- It's complicated - We do routine internal training just to get people to use it correctly.
- It doesn't have an automated way of discovering assets. Everything has to be force-fed.