CA Unicenter NSM (Discontinued)

CA Unicenter NSM (Discontinued)

About TrustRadius ScoringScore 3.1 out of 100
CA Unicenter Network and Systems Management (Discontinued)

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Pricing

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CA Unicenter NSM (Discontinued)

CA Unicenter NSM (Discontinued)

N/A
Unavailable

What is CA Unicenter NSM (Discontinued)?

Unicenter Network and Systems Management (Unicenter NSM) reached end of life (EOL) in 2015.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Product Details

What is CA Unicenter NSM (Discontinued)?

Unicenter Network and Systems Management (Unicenter NSM) reached end of life (EOL) in 2015.

CA Unicenter NSM (Discontinued) Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

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Reviews and Ratings

 (3)

Ratings

Support Rating (2)

2.0
20%

Reviews

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October 29, 2019

CA Unicenter - The World's Okayest Ticketing and Asset Management System

Verified User
Director in Information Technology
Government Administration Company, 10,001+ employees
Score 3 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

We use CA Unicenter across our entire organization. It's used for IT ticketing, asset management, incident management, change orders, problem management, customer service analytics, and more. We also use it for ticketing with other non-IT teams such as Facilities. All of our sub-agencies are on this one ticketing and asset system.

Pros and Cons

  • ITIL ticketing (incidents, problems, etc.).
  • Change orders.
  • Matching up its asset management system with incidents/change orders.
  • The user interface (UX) is antiquated and clunky. Compared to ServiceNow, it feels like it's 15 years behind.
  • It's complicated - We do routine internal training just to get people to use it correctly.
  • It doesn't have an automated way of discovering assets. Everything has to be force-fed.

Likelihood to Recommend

It's a decent system if you're a pure IT shop and want to become ITIL-aligned. It forces everyone into an ITIL mentality - service level agreements, change management, and asset tracking. It's very rote, for better and for worse. It's not appropriate at all as a customer-facing or non-IT facing self-service tool. You will never get your end users to really understand how to use the interface.

Support Rating

2
We have to hire 2 full-time 3rd-party consultants to run this application. That tells me it's not a very IT-friendly, vendor-supported application. Compare that with, say, SolarWinds, which is much easier for regular IT staff to customize without sacrificing features and capability. Sure, we have to bring in Loop1 to consult for us when we need to do a major SolarWinds config change or need a really unusual custom query built, but we never need more than 10 hours of consulting per month.