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Calibre

Calibre

Overview

What is Calibre?

Calibre is call center recording software from HigherGround, Inc..

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Recent Reviews
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Pricing

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Calibre

Calibre

N/A
Unavailable

What is Calibre?

Calibre is call center recording software from HigherGround, Inc..

Entry-level set up fee?

  • No setup fee

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  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Calibre?

Calibre Video

Overview of HigherGround Data Capture Optimizes Operations

Calibre Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(12)

Attribute Ratings

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
March 13, 2020

Convert, Edit, and Organize your eBook Library

JD
Julia Dye
VP and CFO
Warriors Publishing Group (Publishing, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We use Calibre to manage our eBook libraries and to edit and produce new publications. I am the organization's primary user, although others throughout the organization use it occasionally as well. It allows us to keep our documents and publications organized, coherent, and current, even with multiple sources and devices. It's pretty indispensable.
Pros and Cons
  • Reformatting publications.
  • eBook editing.
  • Publication organization.
  • I'd like to see more customization.
  • More plugins and plugin notifications.
Likelihood to Recommend
I don't know of any other product that does what Calibre does without costing an arm and a leg. If you have an .epub that you need to convert to .mobi or .pdf or many other formats, while having the ability to customize the metadata and even the source code, Calibre is the best tool out there.
Return on Investment
  • Saves hours of time each week.
  • Updates as we need so we're always at the industry standard.
Alternatives Considered
The most obvious difference between Calibre and InDesign is the price, and Calibre certainly wins in this area. InDesign remains dominant in design, naturally, but when saving in eBook form can't convert to all formats, and has some coding quirks that can cause the outputted file to crash. Calibre makes it easy to find and fix the issues that develop out of Adobe's export functions.
Support Rating
9
Excellent documentation, both from the company and from the community of users, which is robust. Frequent updates to the software and its optional plugins.
Other Software Used
October 15, 2019

Calibre - All Digital, All in One Place

Verified User
Engineer in Research & Development
Pharmaceuticals Company, 5001-10,000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Calibre is a niche application we use for knowledge management. Being in a technical field, we often purchase technical books for training or improving our knowledge on something. More and more, users want digital copies of these books, and they become difficult to manage from a format perspective. Calibre and it's corresponding server help us manage our digital knowledge in an accessible way that all our users can access. Calibre handles multiple ebook formats with ease, and lets users select the one that they want that is of value on their device. As a result, our users now have a centralized spot to look for a particular ebook, without having to resort to word-of-mouth management.
Pros and Cons
  • Management of multiple formats - Calibre does an excellent job handling multiple copies of digital media in different formats, making it available to users in their choice of format.
  • Robust plug-in system - Calibre has a robust plugin system that support extensibility from it's wide user base. Anything from managing metadata to integration with other applications.
  • Built in reader - Calibre has a built in reader for digital media files, enabling users to view the content before deciding to download the content to their device.
  • User Interface - Calibre's user interface is pretty out of date looking, and the icons are often confusing. If not for the text labels, it would probably be a pretty hard interface to navigate.
  • Calibre doesn't warn you about digital rights management until you try to open digital media containing it. It would nice to have that flagged ahead of time to remove the offending content and any chance of it being propagated amongst users.
  • Calibre's metadata management system is fine, but doesn't always make the best choices when choosing to preserve or replace metadata depending on what it found online. It'd be preferable to have it present both the "before" and "after" metadata options prior to replacing the metadata.
Likelihood to Recommend
Calibre is the right tool if you have a a need for a shared knowledge management system whereby users can collectively access a shared pool of digital content. It eliminates scattered resources that your user base may have and replaces them with a single repository with version management that serves all major devices. The only situation I wouldn't suggest using library is when you have vast digital media libraries that contain DRM. Calibre doesn't handle DRM well. We've largely avoided this problem because our library is from DRM free publishers.
Return on Investment
  • Enables technical engineers to share a pool of technical resources without needing to purchase physical copies. This makes it simpler for sharing digital media amongst users who prefer to consume it digitally.
  • Calibre has enabled us to avoid the informal and confusing lending library approach by having one centralized system where users can obtain content in their preferred format.
  • Calibre has also been seen as a value add by our employees as they see it as an investment in our knowledge resources.
Alternatives Considered
FoxitPhantom PDF is not a direct 1 for 1 comparison to Calibre, but I called it out because some of what we'd use FoxitPhanton for is supplanted by Calibre. Calibre has built in meta-data editing tools, and that applies to PDFs as well, which is a huge benefit as we don't need to access multiple different applications to ensure our digital media has its metadata properly filled out. Previously, any digital media in PDF format would have required a PDF editor to update its metadata.
Support Rating
10
Not only has the customer support for Calibre been great, but the community surrounding it is great too. Users are ready and willing to jump in to help you solve a particular issue you're encountering with Calibre. As a result, I've expanded what we do with Calibre quite a bit through community support of its plugin infrastructure.
Other Software Used
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