Call Center Studio

Call Center Studio

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Score 9.0 out of 100
Call Center Studio

Overview

What is Call Center Studio?

Call Center Studio is a call center built on Google, a secure and stable system with what the vendor describes as industry best reporting. For companies running a call center operation that are frustrated with the high cost, complexity and...

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Recent Reviews

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Reviewer Pros & Cons

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Pricing

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What is Call Center Studio?

Call Center Studio is a call center built on Google, a secure and stable system with what the vendor describes as industry best reporting. For companies running a call center operation that are frustrated with the high cost, complexity and difficulty of the conventional systems, Call Center…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://callcenterstudio.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

What is Broadvoice?

Broadvoice aims to simplify communications for small and medium businesses (SMBs) by combining cloud PBX, UC and collaboration features with virtual call center in one Unified Communications as a Service (UCaaS) platform that delivers enterprise-class features.

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Product Demos

Meet Call Center Studio
02:11
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Product Details

What is Call Center Studio?

Call Center Studio is a call center built on Google, a secure and stable system with what the vendor describes as industry best reporting. For companies running a call center operation that are frustrated with the high cost, complexity and difficulty of the conventional systems, Call Center Studio provides a web-based, pay-as-you-go solution running on Google. It is a full-featured enterprise grade system and includes Google’s new Dialogflow and Speech API. Call Center Studio is designed to be easy to learn with a very quick setup in 10 minutes, and aims to be a price performance leader, with lower equipment cost and less setup time.

  • Line-Pooling Service

Companies using Channel Call Management service decrease the number of missing calls, directly increasing customer satisfaction and minimizing income loss. Owing to this system all data; how many calls came, how many of them were replied, how long callers waited on line until calls were replied, can be instantly traced.This service is best for businesses with a lot of offices and branches who want to centralize the management of their call traffic.

  • Awards

"Endeavor Entrepreneur" by International Selection Panel held in Miami, in 2014

"Best SaaS Cloud Service Provider” Special Jury Award by EuroCloud, 2014

"Cloud Innovation World Cup Winner” by ICT Business Services, 2015







Call Center Studio Features

Contact Center Software Features

  • Supported: Agent dashboard
  • Supported: Validate callers
  • Supported: Outbound response
  • Supported: Call forwarding
  • Supported: Click-to-call (CTC)
  • Supported: Warm transfer
  • Supported: Predictive dialing
  • Supported: Interactive voice response
  • Supported: REST APIs
  • Supported: Call scripts
  • Supported: Call tracking
  • Supported: Multichannel integration
  • Supported: CRM software integration
  • Supported: Automatic speech recognition (ASR)

Workforce Optimization (WFO) Features

  • Supported: Inbound call routing
  • Supported: Omnichannel inbound routing
  • Supported: Recording
  • Supported: Quality management
  • Supported: Call analytics
  • Supported: Historical reporting
  • Supported: Live reporting
  • Supported: Customer surveys
  • Supported: Customer interaction analytics

Omnichannel support Features

  • Supported: Voice (phone)
  • Supported: VoIP
  • Supported: SMS/Text
  • Supported: Live chat channel
  • Supported: Social media channels
  • Supported: Mobile applications

Predictive Analytics Features

  • Supported: Chatbots

Call Center Studio Screenshots

Screenshot of Supervisor Screen

Call Center Studio Video

Call Center Studio is the World's First Contact / Call Center Software built entirely on Google Cloud. CCS offers scalable, fast, easy to use and affordable pay-as-you-go platform to next-generation call and contact centers. Try today by filling out the free demo form at http...
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Call Center Studio Integrations

Call Center Studio Competitors

Call Center Studio Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationAndroid
Supported CountriesAnywhere in the world that allows VoIP communication
Supported LanguagesAll languages supported by Google
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Comparisons

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Reviews and Ratings

 (3)

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
Andres Pirela Loyo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
What I like about this software is that it is very fast, it opens everything easily, it is not complicated to use and I can be online with my customers through the web version or mobile device, no matter where I am, because its cloud-based system allows me to access it on any computer.
  • It has many important functions, such as call management, which allows me to know the calls on hold, incoming calls, time of the call, waiting time of the calls, this way I can have more control of how much time I invest to each client.
  • The function of recording calls is also very important to know my performance with the client and improve in the future.
  • It integrates very well with other applications such as Skype and Salesforce, which are the ones I use.
  • It does not have a free version, but in its free trial I could see all the potential that this tool had, so I did not hesitate to purchase.
  • It does not have email integration, it should activate that feature soon.
  • Its many tools on the dashboard, can become confusing.
This tool has helped my small business get started and is on the road to success as it has been so far. I highly recommend Call Center Studio, because it showed me errors that I did not know I had at the time of an incident and that allowed me to improve my performance and profitability.
April 21, 2021

Already ready to use

Cigdem Kizilkaya | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
we can tell that across the whole company but mostly use for our call center. but it is also in use for marketing and product depts to make product researchs etc. it is easy to manage users, ivr and reports.
  • User friendly. It has dashboards for each team also able to see all users at the same time.
  • Good account management. We can directly reach our account manager through her mobile. Very fast response for urgent issues.
  • Even the defaults reports fine enough we can always ask for some spesific reporting formats.
  • Dashboards can not be pin to the screen.
+ We need to have make a unique survey implemantation. Like we had many surveys after the call and wanted distrubute randomly since they have such a good technical knowledge, we solved many technical obstacles in couple of days and implemented our survey.

- I would like to see the dashboard pinned on my agents desktops.
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