Call Center Studio

Call Center Studio Reviews

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April 21, 2021

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Cigdem Kizilkaya | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
we can tell that across the whole company but mostly use for our call center. but it is also in use for marketing and product depts to make product researchs etc. it is easy to manage users, ivr and reports.
  • User friendly. It has dashboards for each team also able to see all users at the same time.
  • Good account management. We can directly reach our account manager through her mobile. Very fast response for urgent issues.
  • Even the defaults reports fine enough we can always ask for some spesific reporting formats.
  • Dashboards can not be pin to the screen.
+ We need to have make a unique survey implemantation. Like we had many surveys after the call and wanted distrubute randomly since they have such a good technical knowledge, we solved many technical obstacles in couple of days and implemented our survey.

- I would like to see the dashboard pinned on my agents desktops.

Call Center Studio Scorecard Summary

Feature Scorecard Summary

Contact Center Software (10)
97%
9.7
Agent dashboard (1)
70%
7.0
Outbound response (1)
100%
10.0
Call forwarding (1)
100%
10.0
Predictive dialing (1)
100%
10.0
Interactive voice response (1)
100%
10.0
REST APIs (1)
100%
10.0
Call scripts (1)
100%
10.0
Call tracking (1)
100%
10.0
Multichannel integration (1)
100%
10.0
CRM software integration (1)
100%
10.0
Workforce Optimization (WFO) (8)
100%
10.0
Inbound call routing (1)
100%
10.0
Recording (1)
100%
10.0
Quality management (1)
100%
10.0
Call analytics (1)
100%
10.0
Historical reporting (1)
100%
10.0
Live reporting (1)
100%
10.0
Customer surveys (1)
100%
10.0
Customer interaction analytics (1)
100%
10.0

What is Call Center Studio?

Call Center Studio is a call center built on Google, a secure and stable system with what the vendor describes as industry best reporting. For companies running a call center operation that are frustrated with the high cost, complexity and difficulty of the conventional systems, Call Center Studio provides a web-based, pay-as-you-go solution running on Google. It is a full-featured enterprise grade system and includes Google’s new Dialogflow and Speech API. Call Center Studio is designed to be easy to learn with a very quick setup in 10 minutes, and aims to be a price performance leader, with lower equipment cost and less setup time.

  • Line-Pooling Service

Companies using Channel Call Management service decrease the number of missing calls, directly increasing customer satisfaction and minimizing income loss. Owing to this system all data; how many calls came, how many of them were replied, how long callers waited on line until calls were replied, can be instantly traced.This service is best for businesses with a lot of offices and branches who want to centralize the management of their call traffic.

  • Awards

"Endeavor Entrepreneur" by International Selection Panel held in Miami, in 2014

"Best SaaS Cloud Service Provider” Special Jury Award by EuroCloud, 2014

"Cloud Innovation World Cup Winner” by ICT Business Services, 2015







Call Center Studio Features

Contact Center Software Features

  • Supported: Agent dashboard
  • Supported: Validate callers
  • Supported: Outbound response
  • Supported: Call forwarding
  • Supported: Click-to-call (CTC)
  • Supported: Warm transfer
  • Supported: Predictive dialing
  • Supported: Interactive voice response
  • Supported: REST APIs
  • Supported: Call scripts
  • Supported: Call tracking
  • Supported: Multichannel integration
  • Supported: CRM software integration
  • Supported: Automatic speech recognition (ASR)

Workforce Optimization (WFO) Features

  • Supported: Inbound call routing
  • Supported: Omnichannel inbound routing
  • Supported: Recording
  • Supported: Quality management
  • Supported: Call analytics
  • Supported: Historical reporting
  • Supported: Live reporting
  • Supported: Customer surveys
  • Supported: Customer interaction analytics

Omnichannel support Features

  • Supported: Voice (phone)
  • Supported: VoIP
  • Supported: SMS/Text
  • Supported: Live chat channel
  • Supported: Social media channels
  • Supported: Mobile applications

Predictive Analytics Features

  • Supported: Chatbots

Call Center Studio Screenshots

Login ScreenAdmin ScreenAgent InterfaceSupervisor ScreenReporting & AnalyticsReporting & Analytics

Call Center Studio Integrations

Call Center Studio Competitors

Call Center Studio Pricing

Call Center Studio Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationAndroid
Supported CountriesAnywhere in the world that allows VoIP communication
Supported LanguagesAll languages supported by Google