Name: Call Criteria
Author: Call Criteria

Help Desk

Web and Video Conferencing

Customer Support

AI Code Generation

AI Development

Cross-Browser Testing

Functional Testing

PHP Frameworks

Development

Online Proctoring Software

Education

Business Intelligence (BI)

Case Management

Collaboration

Contract Analysis

Whistleblowing

Enterprise

Accounting

Financial Planning and Analysis (FP&A)

SaaS Spend Management

Travel Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Time Tracking

Workforce Analytics

Workforce Management

Human Resources

API Design

Change and Configuration Management

Cloud Storage

Cybersecurity Consulting

Data Center Backup

Data Center Cooling

Data Preparation

Data Warehouse

DevOps

Embedded Database

Fraud Detection

Function as a Service (FaaS)

Integration Platform as a Service (iPaaS)

Managed Security Service

Monolithic Frame-based Disk Arrays

Network Performance Monitoring

Requirements Management

Sensitive Data Discovery

User Virtualization

Virtualization Management

Website Hosting

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Content Marketing

Customer Advocacy

Email Marketing

Marketing Automation

Mobile Marketing

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

AI Meeting Assistants

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Content Management

Sales

Identity Threat Detection & Response Software

Security

Apparel

Aviation

Direct Secure Messaging

Geographic Information

Healthcare Learning Management

Intelligent Document Processing

Mental Health

Practice Management

Simulation

Text Analysis

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

Priority Matrix

Appfluence

eMeetingsOnline

ReportsNow

Crowdtap

FastPIPE

FastEST, Inc.

AspenOne Supply Chain Management

Aspen Technology

Azurepath

Azurepath, LLC.

Screenful

Screenful Oy

Aras PLM

Aras Corporation

Frosmo

Frosmo Ltd

Call Criteria is a quality assurance solution designed specifically for contact centers and call centers. According to the vendor, it caters to small to large-sized companies in various industries, including automotive, call tracking, and education. Call Criteria provides features such as accurate scoring, actionable insights, an advanced dashboard, and conversion optimization to optimize call center performance and enhance customer service. 

## Key Features

**Accurate Scoring Provides Accurate Results**: According to the vendor, Call Center QA monitoring is improved through accurately scored interactions. Accurate scoring is said to lead to more reliable results in quality assurance. The vendor claims that accurate scoring allows for better analysis and data-driven decision-making.

**Actionable Insights**: The vendor states that visual representations of data provide key insights to act on. Actionable insights are said to help identify trends and patterns in call center performance. According to the vendor, actionable insights enable data-driven decision-making for quality assurance.

**Advanced Dashboard**: The advanced dashboard provides a comprehensive view of call center performance, according to the vendor. It offers customizable views and real-time data updates. The vendor claims that the advanced dashboard allows for easy navigation and data visualization.

**Conversion Optimization**: According to the vendor, Call Criteria helps manage agent rebuttals to maximize return on investment (ROI). Conversion optimization focuses on improving sales and customer service through effective rebuttals. The vendor states that conversion optimization identifies areas for improvement in agent performance to increase conversions.

**Dive Deeper Into The Details**: The vendor claims that Call Criteria's reviews allow for a detailed analysis of call interactions. According to the vendor, analyzing the details helps identify specific mistakes and make high-level changes for continuous improvement.

**Easy to use software for an easy experience**: According to the vendor, Call Criteria's software is designed for user-friendly navigation and ease of use. The vendor claims that the software provides a seamless and intuitive experience for users. They state that the easy-to-use software ensures efficient management of call center operations.

**High Accuracy**: According to the vendor, Call Criteria ensures high accuracy in quality assurance and data analysis. The vendor states that high accuracy in scoring and analysis leads to reliable results and insights. They claim that high accuracy allows for precise identification of areas for improvement and optimization.

**Intelligent and Responsive Analytics Dashboard**: The vendor states that the analytics dashboard is intelligent and responsive, providing real-time data updates. They claim that the dashboard offers advanced analytics capabilities to support data-driven decision-making. According to the vendor, the intelligent and responsive dashboard adapts to user needs and preferences.

**Information at a Glance**: According to the vendor, Call Criteria's software provides information at a glance for easy access and understanding. The vendor claims that information at a glance allows for quick insights and decision-making. They state that the software's interface provides a clear and concise overview of key information.

**Manage agent rebuttals to maximize ROI**: According to the vendor, Call Criteria helps manage agent rebuttals to optimize return on investment. They state that managing agent rebuttals ensures effective handling of customer objections and inquiries. The vendor claims that maximizing ROI through effective rebuttals improves overall call center performance.

Call iQ is a call tracking software with features such as live call analytics, call recording, and customizable call greetings.

STARTER

BASIC

BUSINESS

Call iQ

Keymetric is a call tracking solution built around call analytics, unlimited source and keyword call tracking.

Local - Lite

Local - Plus

Local - Premium

Toll Free - Lite

Toll Free - Plus

Toll Free - Premium

KeyMetric

Call Criteria

Call tracking software tracks the source of inbound phone calls and provides call intelligence to marketers to drive inbound calls and optimize conversion to sales.

Call Tracking

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Home

Call Tracking Software

Call Criteria

Overview

What is Call Criteria?