Name: Call2Dial
Author: Call2Dial

Customer Success Management Training

Help Desk

Web and Video Conferencing

Customer Support

Augmented Reality Development

Development

Academic Advising

Education

Board Management

Business Intelligence (BI)

Collaboration

Contract Management

Corporate Social Responsibility (CSR)

Desktop Publishing

Enhanced 911 (E911)

Environmental Health and Safety (EHS)

Manufacturing Execution

Project Portfolio Management

Enterprise

Accounting

Investor Relations

Merger and Acquisition

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Access Gateways

Build Automation

Cloud Storage

Continuous Delivery

Converged Infrastructure

Data Center Cooling

Data Fabric

Fraud Detection

Integration Platform as a Service (iPaaS)

Managed File Transfer (MFT)

Mobile Device Management (MDM)

Network Behavior Analysis

Network Performance Monitoring

Threat Intelligence

Value-Added Resellers (VARs)

Workload Automation

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Audience Engagement

Audio Editing

Content Management

Email Marketing

Gamification

Local Marketing

Marketing Automation

Press Release Management

Product Information Management (PIM)

Screen and Video Capture

Search Engine Marketing (SEM)

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Proposal

Quote to Cash

Sales Coaching

Sales

Cloud Infrastructure Entitlement Management

Security

Apparel

Chargeback Management

Dental

Financial Services CRM

ID Card

Internet of Medical Things

Nonprofit Fundraising

Oil and Gas

Vertical-Specific

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Call2Dial is an enterprise IP PBX software designed for unified communication. It is specifically tailored for small to large-sized businesses, making it a solution for call centers, customer service departments, sales teams, telemarketing companies, and IT and technology firms. According to the vendor, Call2Dial offers a range of features that can provide a reliable and efficient communication platform for various professions and industries.

## Key Features

**Customization at Ease**: Call2Dial is said to offer easy installation and management on premise on Windows or Linux cloud, allowing businesses to customize the software according to their specific needs.

**Unbounded Attributes**: Call2Dial is described as packed with standard features and a continuously growing list of features, which can turn any computer into a communication server, providing flexibility and scalability for businesses.

**Cutting Costs with Least Cost Routing (LCR)**: According to the vendor, Call2Dial can route calls to the provider with the least cost, potentially helping businesses reduce expenses on telecommunication services and providing cost-effective communication solutions.

**Multi-Tenant Feature for Brand Value Amplification**: Call2Dial is claimed to allow managing customers locally and globally, enhancing brand value by providing personalized services to different tenants, and supporting multi-lingual communication.

**Busy Lamp Field (BLF) Function Keys**: According to the vendor, Call2Dial can configure IP phones to check the availability of extensions, indicating whether an extension is busy or free to talk, enabling efficient call handling and management.

**Automatic Invoicing**: Call2Dial is said to send invoices via email and software, supporting both prepaid and postpaid billing, and providing convenient payment options, potentially streamlining the invoicing process for businesses.

**Integrated PayPal Payment Gateway**: According to the vendor, Call2Dial enables quick and secure payment of invoices, offering a seamless payment experience, and supporting efficient financial transactions.

**Remote Phone Provisioning**: Call2Dial is claimed to allow centralized and remote phone management, eliminating the need for logging in every time, and streamlining phone configuration and updates.

**Reseller Module for Business Expansion**: According to the vendor, Call2Dial empowers resellers to reach their customers effectively, expands the business horizon through reseller partnerships, and provides a platform for resellers to offer communication services.

**WebRTC Webphone for Unified Communication**: According to the vendor, Call2Dial can sync phone, audio, video, chat, and more, working smoothly with Chrome and Firefox browsers, potentially enhancing the communication experience and collaboration.

Lingo is a telephony and VoIP software solution from Lingo.

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Plus

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Vonage Business Cloud is a communication solution aimed at small-midsize companies. It integrates with third party applications, and includes IP-PBX capabilities, video conferencing, and collaboration tools. Pricing starts at $19.99 per month and increases with the amount of phone lines needed.

Mobile

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Advanced

Vonage Business Communications

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Voice over Internet Protocol is a category of hardware and software that enables people to use the Internet as the transmission medium for telephone calls.

VoIP

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Hosted PBX

Hosted telephony infrastructure obviated the need for local PBX hardware

Multi-level Interactive Voice Response (IVR)

IVR is a phone menu allowing callers to interact with the system through voice and keypad

User templates

Create and apply batch configurations to multiple users at once

Call reports

Historical call analysis and trending metrics

Directory of employee names

Voice directory of all employees for self-service dialing

Call Management

Answering rules

Ability to enter rules to route calls to main number or other extensions in case of absence

Call recording

Automatic recording of inbound and outbound calls

Call park

Ability to hold calls in virtual location and subsequently access from any phone in system

Call screening

Ability to block numbers or send calls directly to voicemail

Message alerts

Receive SMS and email message notifications for voice and fax messages

VoIP system collaboration

Team collaboration via cloud phone system

Video conferencing

Audio conferencing

Audio conferencing credentials for all on the system.

Video screen sharing

Users are able to share their screens with other meeting participants on video conference calls.

Instant messaging

Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.

Mobile apps

Mobile app for iOS

Mobile app for Android

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What is Call2Dial?