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Callcap has been a go-to solution for many businesses seeking to streamline phone-based customer communication. One of the critical …
Overview
What is Callcap?
Callcap is a powerful call tracking and monitoring solution designed for businesses to improve their ROI, marketing effectiveness, and staff performance. With a suite of advanced products that include call tracking phone numbers, recorded call evaluation services, custom phone number routing capabilities,...
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What is Callcap?
Callcap is a fully-featured call tracking solution built to determine which marketing avenues are most effective to maximize gain on advertising investment with real-time analytics, call recording, and detailed call records.
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Alternatives Pricing
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What is CallRail?
CallRail offers phone call tracking, recording and analytics.
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What is Callcap?
Callcap is a powerful call tracking and monitoring solution designed for businesses to improve their ROI, marketing effectiveness, and staff performance. With a suite of advanced products that include call tracking phone numbers, recorded call evaluation services, custom phone number routing capabilities, and automated surveys to gather valuable client feedback. The software also provides real-time analytics data that allows users to measure the success of new marketing ventures while training their employees with personalized communication strategies for existing clients.
Through Callcap's web-based dashboard platform, users can access recorded calls from any internet-enabled device anytime they want. Additionally, the platform offers business intelligence data that helps identify long-term trends or correct employee behavior by setting goals. Resolution Center is available to recover missed opportunities by working high-value calls efficiently. Callcap serves customers across all industries and offers a free 30-day trial period before making commitments. It has proven useful in improving customer satisfaction as well as increasing revenue for many companies who use it daily in managing their campaigns effectively.
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Callcap has been a go-to solution for many businesses seeking to streamline phone-based customer communication. One of the critical problems solved by the software is providing reliable call tracking and analysis tools that enable companies to capture detailed insights on incoming customer calls. With Callcap, users can view analytics related to call sources, record and review calls, and train employees on better phone skills based on real-world examples.
Another problem Callcap helps solve is providing users with a higher level of reliability when communicating with customers. The software enables businesses to text customers from their primary office number rather than using personal phones. This feature ensures that businesses maintain professional interactions even when conducting informal communications like texting. Additionally, Callcap's simple and straightforward interface offers users an easy-to-use platform that supports high-quality customer engagements without incurring significant onboarding expenses or technical challenges.
Responsive customer service: Users have consistently praised Callcap's customer service for being responsive, quick to provide solutions, and amazing. Several reviews mention that the customer service team is always available to help with any issues or questions that arise.
Easy-to-use interface: Many users appreciate how easy it is to use Callcap's web-based tool and app, which makes it a valuable tool for their business. Some reviewers even mentioned that they were able to quickly train their staff on how to use the software due to its user-friendly interface.
Affordable pricing: Reviewers frequently mention Callcap's affordable pricing as one of the best features of the software. Many businesses find that they can get invaluable data for their analytics department at an affordable price point compared to other call tracking products in the market.
Difficult User Interface: Some users have found the user interface of Callcap to be difficult and not very intuitive, making it challenging to navigate through the software.
Mobile App Issues: Several reviewers have reported issues with the mobile app, including glitchy sending and receiving of pictures and requiring multiple attempts to start a new conversation.
Dashboard Navigation: The dashboard format has changed frequently over the years, resulting in difficulty for some users in navigating and finding what they need quickly.