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CallFire

CallFire

Overview

What is CallFire?

CallFire is a VoIP and messaging solution designed for both external B2C interactions and internal company use. It includes features such as text messaging, call tracking, voice broadcasting, and an interactive voice response (IVR) system. Subscription pricing starts at $99…

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Recent Reviews

Easy to use and effective program.

9 out of 10
February 04, 2015
The corporate headquarters used this mainly in the corporate office. Callfire addressed the issue of widely spreading a pre-recorded …
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Popular Features

View all 14 features
  • Call recording (10)
    10.0
    100%
  • Multi-level Interactive Voice Response (IVR) (7)
    9.0
    90%
  • Answering rules (7)
    8.0
    80%
  • Call reports (10)
    7.3
    73%
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Pricing

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Lite

$99.00

Cloud
per month

Startup

$199.00

Cloud
per month

Grow

$299.00

Cloud
per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

CallFire Demo API (20130610M)

YouTube
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

7.7
Avg 8.2

Call Management

Customized phone system settings

9.3
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

10
Avg 8.3

Mobile apps

Apps are compatible with mobile devices.

8.3
Avg 8.3
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Product Details

What is CallFire?

CallFire is a VoIP and messaging solution designed for both external B2C interactions and internal company use. It includes features such as text messaging, call tracking, voice broadcasting, and an interactive voice response (IVR) system. Subscription pricing starts at $99 per month.

Text Messaging
Customizable messages for all recipients, CRM integration, auto-reply management, reporting, available in U.S. and Canada.

Call Tracking
Agent whisper message, call recording, email notifications, Google Analytics integration, phone number tracking and reports.

Voice Broadcast
Call transfers, text-to-speech, custom answering machine messages, call scheduling.


Interactive Voice Response (IVR)
Website integration, multi-question surveys, virtual voicemail box

CallFire Video

Creating Your First Cloud Call Center Campaign Demo

CallFire Competitors

CallFire Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

CallFire is a VoIP and messaging solution designed for both external B2C interactions and internal company use. It includes features such as text messaging, call tracking, voice broadcasting, and an interactive voice response (IVR) system. Subscription pricing starts at $99 per month.

PhoneBurner are common alternatives for CallFire.

Reviewers rate Call recording and Call screening and Message alerts highest, with a score of 10.

The most common users of CallFire are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(26)

Attribute Ratings

Reviews

(1-3 of 3)
Companies can't remove reviews or game the system. Here's why
Score 9 out of 10
Vetted Review
Verified User
Incentivized
CallFire is a quick and easy way to reach out to clients. We use it for special promotions, event invitations, and training information. It's quick and intuitive and I love the automatic opt-out and duplicate removal features.
  • Easy to use
  • Reporting
  • Character count feature
  • Reporting
  • Edit campaign names after sending
  • I want to be able to send short videos or pictures in my message
I love being able to embed links into messages, such as registration links. CallFire is perfect for confirmations or quick info. Anything that requires a conversation or a long reply is not optimal.
  • Texting
  • Saving list
  • Reporting
Cloud PBX (1)
50%
5.0
Call reports
50%
5.0
Call Management
N/A
N/A
VoIP system collaboration
N/A
N/A
Mobile apps
N/A
N/A
  • Increased event registrations
EZ Texting... it's fine but more expensive. They do the same thing.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We have hundreds of numbers with CallFire across multiple accounts both in house and customer direct. We use the lines for call tracking as well as having geo specific numbers in regions where we don't have a native number. We sometimes also use the call recording feature to prove the value of our services to our customers.
  • Call forwarding.
  • Call recording.
  • Call notifications.
  • Text handling.
  • Some area codes are missing.
  • Support is really good but could be faster.
CallFire is great for people looking for call tracking lines with a call recording feature. We also get a lot of use out of text screening. In some cases, we don't directly forward texts to our customers because we filter out a lot of solicitations for them. CallFire provides all of the functionality we need including integrations with popular tracking apps for a very reasonable cost.
  • Call tracking.
  • Call recording.
  • Text screening.
Cloud PBX (5)
20%
2.0
Hosted PBX
N/A
N/A
Multi-level Interactive Voice Response (IVR)
N/A
N/A
User templates
N/A
N/A
Call reports
100%
10.0
Directory of employee names
N/A
N/A
Call Management (5)
60%
6.0
Answering rules
N/A
N/A
Call recording
100%
10.0
Call park
N/A
N/A
Call screening
100%
10.0
Message alerts
100%
10.0
VoIP system collaboration (4)
N/A
N/A
Video conferencing
N/A
N/A
Audio conferencing
N/A
N/A
Video screen sharing
N/A
N/A
Instant messaging
N/A
N/A
Mobile apps (2)
N/A
N/A
Mobile app for iOS
N/A
N/A
Mobile app for Android
N/A
N/A
  • CallFire is our main call tracking/call recording vendor, we use it to prove the value of our services to our customers.
We also use CallRail in our agency but find that most of our needs are met by CallFire for less money.
Jay Apple | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use CallFire as an autodialer for our outbound sales. It is used in the sales and marketing department. CallFire allows our in-house telemarketing team to effectively and efficiently contact sales prospects. Uploading names and phone numbers was very easy. The autodial feature with the message drop to voice mail resulted in our telemarketers focusing on the calls with minimal setup time.
  • Auto dialing
  • Decision tree setup for call questions
  • Call recording for telemarketer evaluation and training
  • Message drop to voice mail
  • More clarity on pricing.
  • It is difficult to determine how the credit system works
  • Determining which feature set to use for specific projects.
CallFire works very well for telemarketing. Uploading contacts and phone numbers is very simple. Setting up the call questionnaire was very intuitive. We are able to easily track when a team member is using the program. The call recording feature was very valuable and allowed us to review calls with team members for training and evaluation. We did not consider using CallFire for any other purpose than telemarketing.
  • Questionnaire design
  • Auto dialing
  • Call recording
Cloud PBX (5)
56%
5.6
Hosted PBX
N/A
N/A
Multi-level Interactive Voice Response (IVR)
90%
9.0
User templates
N/A
N/A
Call reports
100%
10.0
Directory of employee names
90%
9.0
Call Management (5)
36%
3.6
Answering rules
80%
8.0
Call recording
100%
10.0
Call park
N/A
N/A
Call screening
N/A
N/A
Message alerts
N/A
N/A
VoIP system collaboration (4)
N/A
N/A
Video conferencing
N/A
N/A
Audio conferencing
N/A
N/A
Video screen sharing
N/A
N/A
Instant messaging
N/A
N/A
Mobile apps (2)
N/A
N/A
Mobile app for iOS
N/A
N/A
Mobile app for Android
N/A
N/A
  • + Telemarketer training effectiveness
  • + Sales increase as a result of telemarketing program
  • + Telemarketing program results evaluation
We only looked at CallFire based on a recommendation.
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