Easy to use, reliable messaging
CallFire is a quick and easy way to reach out to clients. We use it for special promotions, event invitations, and training information. …
Starting at $99 per month
View PricingOverview
What is CallFire?
CallFire is a VoIP and messaging solution designed for both external B2C interactions and internal company use. It includes features such as text messaging, call tracking, voice broadcasting, and an interactive voice response (IVR) system. Subscription pricing starts at $99…
Recent Reviews
Popular Features
- Call recording (10)10.0100%
- Multi-level Interactive Voice Response (IVR) (7)9.090%
- Answering rules (7)8.080%
- Call reports (10)7.373%
Pricing
Lite
$99.00
Cloud
per month
Startup
$199.00
Cloud
per month
Grow
$299.00
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
CallFire Demo API (20130610M)
YouTube
Features
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is CallFire?
CallFire is a VoIP and messaging solution designed for both external B2C interactions and internal company use. It includes features such as text messaging, call tracking, voice broadcasting, and an interactive voice response (IVR) system. Subscription pricing starts at $99 per month.
Interactive Voice Response (IVR)
Website integration, multi-question surveys, virtual voicemail box
Text Messaging
Customizable messages for all recipients, CRM integration, auto-reply management, reporting, available in U.S. and Canada.
Call Tracking
Agent whisper message, call recording, email notifications, Google Analytics integration, phone number tracking and reports.
Voice Broadcast
Call transfers, text-to-speech, custom answering machine messages, call scheduling.
Interactive Voice Response (IVR)
Website integration, multi-question surveys, virtual voicemail box
CallFire Video
Creating Your First Cloud Call Center Campaign Demo
CallFire Competitors
CallFire Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
CallFire is a VoIP and messaging solution designed for both external B2C interactions and internal company use. It includes features such as text messaging, call tracking, voice broadcasting, and an interactive voice response (IVR) system. Subscription pricing starts at $99 per month.
PhoneBurner are common alternatives for CallFire.
Reviewers rate Call recording and Call screening and Message alerts highest, with a score of 10.
The most common users of CallFire are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(26)Attribute Ratings
Reviews
(1-15 of 15)Companies can't remove reviews or game the system. Here's why
April 28, 2022
Easy to use, reliable messaging
- Easy to use
- Reporting
- Character count feature
- Reporting
- Edit campaign names after sending
- I want to be able to send short videos or pictures in my message
March 31, 2022
CallFire - Great Bang for your Buck!
- Call forwarding.
- Call recording.
- Call notifications.
- Text handling.
- Some area codes are missing.
- Support is really good but could be faster.
August 27, 2021
Great autodialer and telemarketing program
- Auto dialing
- Decision tree setup for call questions
- Call recording for telemarketer evaluation and training
- Message drop to voice mail
- More clarity on pricing.
- It is difficult to determine how the credit system works
- Determining which feature set to use for specific projects.
January 15, 2019
Auctions of all kinds with the client in mind.
- With advertising becoming so expensive, this is the new way to communicate with your customers.
- I like the format just like it is.
January 08, 2019
Make the call, make the sale.
- Hitting a large audience in a short time.
- It will scrub the DNC list.
- Checks to see if I have the same number on there twice, removing it so I don't pay extra.
- I would like to have a more detailed report on which person was engaged in the post.
January 08, 2019
CallFire Increases Sales Efficiency
- Dialing Automation
- Customer Service
- Good Pricing
- Please keep the Cloud Call Center (from what I understand, they were thinking of eliminating it)
- Add more pricing tiers
- Add more integration
January 08, 2019
Using CallFire for Call Tracking Boosts our ROI
- Call Tracking
- Price
- CallFire provides detailed analytics that show what/when callers select within the phone system
- The text message broadcast feature is a game changer. This allows a company to dispatch text campaigns with specific calls-to-action, with tracking analytics.
- The voice broadcast feature allows a mass automated message to be sent to client phones. This saves a lot of time when the same notification needs to go out to multiple clients.
- I think that CallFire could further innovate if they integrated with Direct Messaging on various social media platforms such as Instagram, Facebook, WhatsApp.
- The IVR feature can be a bit tricky to set up, perhaps more working examples would help. However the support is pretty good when you have questions.
- Applying the CallFire features to Fax may be worthwhile, granted that some business processes are still dependent on fax.
January 08, 2019
CallFire is a must for anyone running digital campaigns!
- Gives us instant notification of new telephone leads/responses to ads
- Allows us to track quality control of client staff (responsiveness to leads)
- Helps with tracking the efficacy of specific ads.
- Campaigns are dead simple to build and modify.
- Pricing is competitive for the industry.
- Technical support is generally available via live chat and very responsive.
- The services are easy to use and robust, but there is room for improvement. Unfortunately, not much has changed over the last 2 years of use. There haven't been any new features or innovations in that time.
- API integration and automation is not easy for most folks to jump into and there is very little technical support or documentation to take advantage of such features.
- The standard reports are generally sufficient, but there isn't any customization or intelligence available.
January 04, 2019
CallFire helps my small business in real time!
- Live tracking.
- Clear recordings.
- Keyword tracking.
- You have to set it to record, it is not a default setting.
- You are able to leave a "canned" voicemail so that you do not need to speak your voicemail every time.
- The moment an answering machine picks up, you can hit "drop voicemail" which automatically puts you on the next call and will then leave your "canned" message on the answering machine at the appropriate time.
- Their customer support always answers the phone with a positive attitude. If you are having some issues they will help to find out for you. I'm not sure if it's because of how long we have used them, but they have followed up with us to make sure things were going well after they fix the issue.
- Some times when we have too many agents on at the same time there will be some lag with the calls.
- When there is too much traffic during the day, the voicemails don't match up to when they are supposed to be left on the machine.
- I wish there was a way to turn down the "hold" music or even change it to something softer. It's always BLARING in our ears.
November 04, 2015
How CallFire really is the Fire your business needs to keep your engine running strong.
- Ability to call a large base of consumers efficiently.
- Keeps our sales agents engaged and focused with the ease of use.
- Leaves a personalized voicemail to increase client retention.
- Delay in time that clients pick up.
- Volume of customers is quite low.
- Add more features that engage and highlight when customers answer.
October 28, 2015
Haley Kennedy CallFire Review
- CallFire has amazing organization as far as categories and campaigns and all aspects go.
- It is very easy to use and understand! Very user friendly.
- Customer service and help is awesome! There have been some times when I have needed assistance and they were always so quick to reply.
- CallFire could give more personalization options for companies, so it sounds less like telemarketing and more like a personal phone call.
February 04, 2015
Easy to use and effective program.
Score 9 out of 10
Vetted Review
Verified User
- Easy to input phone numbers and details of the employees/departments that need to be included.
- Easy to import and export information.
- Easy to record messages and send out.
- I don't have any input on improvements and I thought this program to be very functional and easy to manage.