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CallHippo

CallHippo

Overview

What is CallHippo?

CallHippo is an on-demand Voice-over-Internet Protocol (VoIP) based Virtual Phone System. CallHippo allows startups and businesses to get local phone numbers instantly from over 50+ countries around the world. The vendor says the easy to use interface and robust backend…

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Recent Reviews

TrustRadius Insights

Users have reported that CallHippo has been extremely helpful for making international calls and connecting with people using local …
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Popular Features

View all 4 features
  • Call park (5)
    7.4
    74%
  • Answering rules (5)
    7.1
    71%
  • Call recording (5)
    6.1
    61%
  • Mobile app for Android (5)
    5.5
    55%
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Pricing

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N/A
Unavailable

What is CallHippo?

CallHippo is an on-demand Voice-over-Internet Protocol (VoIP) based Virtual Phone System. CallHippo allows startups and businesses to get local phone numbers instantly from over 50+ countries around the world. The vendor says the easy to use interface and robust backend architecture enables…

Entry-level set up fee?

  • $5 Per Number
    Optional
For the latest information on pricing, visithttps://callhippo.com

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is Grasshopper?

Grasshopper is an IP telephony business communication solution that provides companies with a toll-free or local phone number. It has both desktop and mobile applications and includes features such as custom greeting recording, call forwarding, call transfer, call reporting, and voicemail.

What is Aircall?

Aircall headquartered in Paris provides a VOIP system for business designed to support contact centers, featuring IVR and automated call routing, conference calls, shared call inbox and call notes, unlimited concurrent calls and call queuing, and many integrations with CRM or marketing systems to…

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Product Demos

How to buy a virtual phone number? | CallHippo | FAQs

YouTube

CRM + Cloud Telephony: A stepping stone for your business' success

YouTube
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Features

Call Management

Customized phone system settings

6.9
Avg 8.4

Mobile apps

Apps are compatible with mobile devices.

5.5
Avg 8.3
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Product Details

What is CallHippo?

CallHippo is an on-demand Voice-over-Internet Protocol (VoIP) based Virtual Phone System. CallHippo allows startups and businesses to get local phone numbers instantly from over 50+ countries around the world. The vendor says the easy to use interface and robust backend architecture enables businesses to set up their phone system within less than 3 minutes.

The CallHippo platform allows deployment of a flexible telephony network, wherever an internet connection is available. The vendor's goal is to replace desk phones with softphones, which the vendor says can reduce the complexity of setting up a support center.

CallHippo Features

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park

Mobile apps Features

  • Supported: Mobile app for Android

Additional Features

  • Supported: IVR (Interactive Voice Response)
  • Supported: Forward calls to your smartphone
  • Supported: Get Local Phone Number
  • Supported: Get Toll Free Number
  • Supported: Make calls from browser
  • Supported: Call forwarding
  • Supported: Call Distribution
  • Supported: Call Transfer
  • Supported: Team Collaboration (Manage Team)
  • Supported: Call Queuing
  • Supported: Schedule Calls
  • Supported: Voicemail
  • Supported: CRM Integration
  • Supported: Call Analytics
  • Supported: Concurrent Calls
  • Supported: Call Cascading
  • Supported: Click to Call

CallHippo Competitors

CallHippo Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationAndroid
Supported CountriesUnited States, UK, Australia, New Zealand, South Africa, Austria, Belgium, Bulgaria, Brazil, Canada, Chile, Cyprus, Czech Republic, Denmark, Dominican Republic, El Salvador, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Indonesia, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Mexico, Netherlands, Norway, Peru, Poland, Portugal, Puerto Rico, Romania, Slovakia, Spain, Sweden, Switzerland

Frequently Asked Questions

Grasshopper, JustCall, and Aircall are common alternatives for CallHippo.

Reviewers rate Call park highest, with a score of 7.4.

The most common users of CallHippo are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(8)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users have reported that CallHippo has been extremely helpful for making international calls and connecting with people using local numbers, which has significantly improved communication and expanded their business operations. With the ability to use local phone numbers in different countries, users find it much easier to dial and increase the likelihood of call pickup. The software has also been beneficial for building call centers and providing agile service, allowing users to establish a cost-effective call center solution, generate marketing leads, and increase revenue. Additionally, users appreciate the onboarding and success team, as well as the good call quality and reliable customer service provided by CallHippo. The product has also enabled users to eliminate the need for multiple software by covering various functionalities such as call forwarding, voicemail, and call settings. Overall, CallHippo has helped users solve problems related to international calling, expanding global reach, improving customer service, reducing costs on international calls, establishing a local presence in different countries, and streamlining telephony needs for businesses of any size.

Prompt Action and Communication: Users have praised Call Hippo for their prompt action and communication. Several reviewers have mentioned that the company is quick to respond to queries and provide assistance when needed.

Easy and Straightforward Setup Process: Reviewers found the setup process of Call Hippo to be easy and straightforward. Many users appreciated the simplicity of getting started with the platform, allowing them to quickly set up their call center operations.

Intuitive User Interface: The user interface of Call Hippo has been described as intuitive by users. Multiple reviewers have complimented the platform's ease of use, stating that they were able to navigate through features without any confusion or difficulties.

High Prices: Many users have expressed dissatisfaction with the prices for calling on CallHippo, finding them to be high. They would like to see better package deals and more affordable options that cater to their needs.

Call Quality Issues: A significant number of users have experienced call drops, call quality issues, and connectivity problems while using CallHippo. This has negatively impacted their overall experience and reliability of the service.

Lack of Communication: Several users have mentioned a lack of effective communication from representatives during calls. They feel that all necessary information should be provided by the representatives, leading to confusion and frustration among customers.

Based on user reviews, users have made the following recommendations for CallHippo:

  1. CallHippo is considered reasonable and affordable compared to other tools. It is recommended as a quick and easy marketing and sales tool. Users find it suitable for contact centers and recommend it for VoIP solutions.

  2. Users highly recommend CallHippo, praising the Inside Sales team for their helpfulness and support. They have had positive experiences with the company's support team and appreciate the excellent phone service provided.

  3. For US calling, it is advised to choose the starter plan with CallHippo. Some users warn that the Bronze Plan has limitations and suggest opting for the starter plan instead.

  4. Users suggest exploring CallHippo as it offers great value for money and affordability.

  5. Several users have praised the fast customer service offered by CallHippo, mentioning the helpfulness of their representative.

  6. Users are recommended to use CallHippo due to its user-friendly interface and superior customer service.

  7. Users recommend running a trial of CallHippo as it provides a pleasing experience.

  8. CallHippo is recommended for call and SMS services, providing easy setup and superior customer service.

  9. Users suggest taking a test trial of CallHippo to see if it meets their requirements.

  10. CallHippo is recommended for staying in touch with associates and customers through virtual phone services.

Overall, users have found CallHippo to be an affordable, convenient, and reliable choice for various telephony needs, such as sales, marketing, contact centers, and VoIP solutions. They appreciate the helpfulness of the Inside Sales team and the fast customer service provided by CallHippo's representatives.

Attribute Ratings

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
Score 1 out of 10
Vetted Review
Verified User
The company promised us a working virtual number and did not deliver and asked for random documents they did not ask for before.

They also charged my credit card for the full year even though we enrolled for a monthly trial. They are saying it was because we used their coupon that worked for their monthly payment. It was a misunderstanding on our side and the result is a full-year charge.

I will be pressing charges in India, the EU, and the USA. Remember, whenever you are not pressing charges for scams and overcharges like this - you are encouraging the company to hurt other people.

For others coming along - DO NOT PURCHASE ANYTHING FROM THEM.
  • No positive sides at all.
  • Hidden charges.
  • Not delivering the basic services promised.
  • No refunds if you are unhappy.
  • Very suspicious modes of operating.
Simple route: There are plenty of other alternatives on this market that offer the same service. They are not even competitive in terms of pricing, please use them and save everyone the headache.

There is not a single scenario you can be happy with this organization who thrive on undeserved payments.
Cloud PBX
N/A
N/A
Call Management (3)
10%
1.0
Answering rules
10%
1.0
Call recording
10%
1.0
Call park
10%
1.0
VoIP system collaboration
N/A
N/A
Mobile apps (1)
10%
1.0
Mobile app for Android
10%
1.0
  • We lost a lot of money by using them.
  • We had internal issues due to the hidden fees charged by them.
  • We lost a lot of time when finding a lawyer in India to charge them.
In truth - we did not look into other alternatives as we were lazy. We thought we'd give it a try for a month for a small fee. Little did we know they would set us up to lose 18x the monthly amount.
2
Sales & marketing + executive.
The only skill required is not picking them for what it's worth. The rest is unnecessary information as they are a company that underdelivers and overcharges.
  • We wanted to have a virtual number that would catch incoming calls but they weren't able to provide it.
  • We are learning to leave negative reviews on sites like TrustRadius. We are hiring interns to scour the internet for review sites to try to put a stop for these scam artists.
We don't have to renew for 18 months anyway since they charged our company credit card the annual fee however when the time comes we won't be renewing but you can never be sure since they will charge it anyway without our consent.
Their support is built around trying to prove why the customer (who is not getting the service promised at the price promised) is wrong. For that they pass with flying colors. For actually supporting the user though they are horrible. They come up with creative scenarios to overcharge the credit card while not giving a service.
We purchased a lot of things and most of them were done by misleading us. I'm sure at the price point we paid (300+USD for one month) we are eligible for premium support.
No
Yes it was exceptional in the manner that they were able to prove themselves right even though it was far from it being the case. The compelling evidence they brought in the form of screenshots worked to clear their conscience.
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