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CallHub

CallHub

Overview

What is CallHub?

CallHub is designed to integrate with an organization’s CRM. The solution helps users to reach the right people the right time with their virtual call center, voice and SMS broadcasting software. CallHub is available in over 200 countries. Key…

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Learn from top reviewers

Concentrating is the important part of this effort in talking to our users.

Rating: 8 out of 10
May 10, 2022
IncentivizedVetted ReviewVerified User
The conversations we host are for users to talk and listen to each other the conversation should be informative and fun and reinforce our shared purpose. The technology should...
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Manuel Hernandez
Manager - Marketing
Marketing Publicity Manager S,
OCESA
CallHub2 years of experience
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Pricing

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CallHub

CallHub

N/A
Unavailable

What is CallHub?

CallHub is designed to integrate with an organization’s CRM. The solution helps users to reach the right people the right time with their virtual call center, voice and SMS broadcasting software. CallHub is available in over 200 countries. Key benefits include: Virtual Call…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://callhub.io/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

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Product Demos

Agent console: Call center campaign on CallHub

YouTube
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Product Details

What is CallHub?

CallHub is designed to integrate with an organization’s CRM. The solution helps users to reach the right people the right time with their virtual call center, voice and SMS broadcasting software. CallHub is available in over 200 countries.

Key benefits include:

Virtual Call Center

Agents all over the country to talk to leads using the software. Agent accounts are free because CallHub charges only for the calls made. Agents can make calls from a browser, phone, SIP client or even choose to be called by the software.

SMS Broadcasting

Agents can reach out to customers and supporters through a text message. Texts messages have a higher impact on campaigns than emails.

Voice Broadcasting

Voice message calls can be made to thousands of customers and leads using its multi transfer feature to conduct a poll or to get warm leads.

Reports and Analytics

Offers detailed reports and analytics for every call and SMS made. Includes tracking and monitoring of calls made by volunteers.

Integration

CallHub integrates with a large number of CRMs directly and through Zapier. Contacts an be imported directly into CallHub so that survey results, activity and responses flow back into the connected CRM.

CallHub Screenshots

Screenshot of Agent interface to make calls and fill in survey questionsScreenshot of Configurable agent dial in methodsScreenshot of Call monitoringScreenshot of Voice broadcast campaign with analyticsScreenshot of SMS Sign up campaignScreenshot of Power dialerScreenshot of Press-1 campaign

CallHub Integrations

CallHub Competitors

CallHub Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesUnited States, United Kingdom, Canada, Australia, France, Spain, Ecuador, Ireland, Israel, Singapore, New Zealand, Japan, and 200 other countries
Supported LanguagesEnglish, French, Spanish

CallHub Customer Size Distribution

Consumers20%
Small Businesses (1-50 employees)35%
Mid-Size Companies (51-500 employees)25%
Enterprises (more than 500 employees)20%
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Comparisons

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Reviews and Ratings

(6)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

CallHub is a versatile platform that has found its use in various scenarios, providing users with efficient and scalable solutions for their communication needs. One of the primary use cases is in alumni fundraising, where organizations can easily reach out to a large number of alumni through phone channels. This not only makes the fundraising process more scalable but also significantly enhances efficiency.

Users have reported positive experiences with CallHub, praising its ease of use and implementation. It has become a go-to platform for high-paced environments, allowing users to streamline their calling processes and collect valuable information about calls. Moreover, the software has received great feedback from new and inexperienced users, who find it user-friendly and straightforward.

In addition to alumni fundraising, CallHub is being utilized by political campaigns as an inexpensive investment for temporary use. The predictive dialer feature enables users to quickly dial numbers and reach a larger portion of their desired audience. Furthermore, the P2P and MMS features are highly beneficial for calling leads and creating different campaigns.

Non-profit organizations have also found value in using CallHub during elections to maximize their impact. By easily reaching out to tens of thousands of voters in a short period of time, they can effectively engage with their target audience. The integration with membership databases allows for real-time tracking of response rates and follow-up needs.

CallHub has proven to be more than just a calling tool. It offers features like SMS broadcast for mobilizing volunteers and voice broadcast for various campaigns, earning praise from users who appreciate the continuous improvements made to the software over time.

Overall, CallHub has become an indispensable tool for businesses, non-profit organizations, and political campaigns alike. Users appreciate its ease of use, scalability, and cost-effectiveness. While there may be occasional call quality issues, users believe that the software will continue to improve over time based on their positive experiences since implementation.

Responsive Customer Support: Users have praised the attentive and responsive customer support provided by CallHub. Several reviewers mentioned that they received quick and solution-oriented assistance from the support staff, making their overall experience positive.

Easy to Use and Set Up: Many users find CallHub's software easy to use and set up, with a smooth user experience. The intuitive user interface makes it particularly suitable for non-tech-savvy individuals. This ease of use has been appreciated by multiple reviewers.

Unlimited List Upload Size: Users appreciate the benefit of having an unlimited list upload size on CallHub, especially for mobile users. This feature allows them to efficiently manage their contacts without any limitations or restrictions.

Readiness of call center for large campaigns: Some users have expressed concerns about the readiness of the call center for large campaigns, stating that it may not be able to handle high volumes efficiently. They have recommended a redesign of the user interface for each campaign to improve usability and performance.

Inconvenience in saving call scripts midway: Users find it inconvenient that there is no option to save call scripts midway through creating them. This can be frustrating as they might need to pause or make changes during script creation, but currently, they cannot do so without losing their progress.

Difficulty in getting a hold of customer service: Several users have reported difficulty in reaching customer service when encountering issues or glitches in data processing. The lack of prompt support has caused frustration and delays in resolving problems effectively.

User reviews offer several recommendations for CallHub:

  1. It is advisable to allocate sufficient time to become comfortable with the platform and assign one person to master it and guide the team. This allows for a smooth transition and effective utilization of CallHub.

  2. CallHub is particularly beneficial for organizations with a smaller number of employees that engage in cold calling. Its features cater well to the needs of such teams.

  3. Users suggest giving CallHub a try, especially if there is a trial period available. This is particularly relevant for those interested in political calls and phone banking.

Moreover, users appreciate CallHub's competitive pricing and commendable customer support. They also advise utilizing the available video tutorials to minimize the need for reaching out to support.

Reviews

(1-1 of 1)
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Concentrating is the important part of this effort in talking to our users.

Rating: 8 out of 10
Incentivized
May 10, 2022
MH
Manuel Hernandez
Marketing Publicity Manager S,
OCESA (Entertainment, 1001-5000 employees)
Vetted Review
Verified User
CallHub
2 years of experience
View profile
Use Cases and Deployment Scope
The conversations we host are for users to talk and listen to each other the conversation should be informative and fun and reinforce our shared purpose. The technology should help, the steps to set up the software, so no time is wasted dialing phone numbers or reading voicemails, as well as less time needed for data entry.
Pros and Cons
  • All you'll require is your login credentials.
  • You have been given a username for two complementary programs that we use: one is for limited access to remote sales services and call services.
  • Callhub has been limited to protect privacy.
Likelihood to Recommend
It is a simple process: Go to the campaign tab and click on the campaign you are joining, and here, review the questions and suggested script to guide your conversation, remembering, of course, that the most important thing is to be yourself through this software and the window that will mark the progress so join the campaign at this point do not hang up now you are controlling the communication through this software you can leave the campaign and fill with a smile the answers you get from users.
CallHub Feature Ratings
Contact Center Software (13)
83.84615384615385%
8.4
Agent dashboard
80%
8.0
Validate callers
80%
8.0
Outbound response
90%
9.0
Call forwarding
80%
8.0
Click-to-call (CTC)
80%
8.0
Warm transfer
80%
8.0
Predictive dialing
90%
9.0
Interactive voice response
90%
9.0
REST APIs
80%
8.0
Call scripts
90%
9.0
Call tracking
90%
9.0
Multichannel integration
80%
8.0
CRM software integration
80%
8.0
Workforce Optimization (WFO) (9)
84.44444444444444%
8.4
Inbound call routing
90%
9.0
Omnichannel inbound routing
80%
8.0
Recording
80%
8.0
Quality management
80%
8.0
Call analytics
90%
9.0
Historical reporting
80%
8.0
Live reporting
80%
8.0
Customer surveys
90%
9.0
Customer interaction analytics
90%
9.0
Omnichannel support
N/A
N/A
Predictive Analytics
N/A
N/A
Return on Investment
  • For all calls, you must complete at least the first question you are asked in the survey so that we know what type of connection.
  • You can leave a voice message, and a pre-recorded message will play on your answering machine or service when the call is saved.
  • If you get a signal compromised or problem you can hang up once you are in the software which makes it quick and easy.
Other Software Used
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