Name: CallHub
Rating: 8 (6 reviews)
Author: CallHub

Digital Adoption

Help Desk

Web and Video Conferencing

Customer Support

Mobile App Development

Push Notifications

Text Editors

Development

Online Learning

Education

Business Intelligence (BI)

Collaboration

Enterprise

Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Recruitment Automation

Resume Parsing

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AI Agent Builder

App Development

Browser

Cloud Storage

Component Content Management

Data Center Infrastructure Management

Fraud Detection

Hosted Virtual Desktop

Hyper-Converged Infrastructure

Integration Platform as a Service (iPaaS)

Internet of Things (IoT)

Managed Print

Network Performance Monitoring

Process Mining

Security Awareness Training

Software Defined Storage (SDS)

Solid State Drives

Tower Servers

Virtual Desktop Infrastructure (VDI)

Virtual Private Network (VPN)

VoIP Monitoring

Web Application Firewalls

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Business Card Scanning

Content Management

Data Management

Digital Analytics

Digital Experience Platforms (DXP)

Email Management

Email Marketing

Event Registration

Graphics

Heatmap and Session Recording

Marketing Automation

Marketing OS

Online Reputation Management

Real-Time Interaction Management

Search Marketing Intelligence

Social Media Management

Social Media Publishing

Survey & Forms Building

Swag Management

Web Analytics

Marketing

Business Caller ID

Project Management

Professional Services

Customer Relationship Management (CRM)

eCommerce

Sales

Assisted Living

Car Rental

Church Management

Construction Accounting

Jail Management

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

eVoice

Ziff Davis Inc

Genesys PureConnect (discontinued)

Discontinued Products

Sprinklr Service

Sprinklr

Altitude uCI

Altitude Software

Grasshopper

GoTo (formerly LogMeIn)

Google Voice

Google

8x8 Work

8x8 Inc.

Phone.com

Google Cloud Contact Center AI

Webex Contact Center

Cisco

CallFire

Five9

SimplyCast

Bitrix24

NationBuilder

Salesforce Lightning Platform

Shopify

Google Drive

Zapier

### Volunteer Coordination
Users appreciate CallHub's efficient volunteer coordination features, noting its ease of use and intuitive interface for calling agents. The platform's ability to integrate with CRM systems for real-time tracking of call results and member follow-up has been particularly praised. While some initial issues were reported, ongoing improvements have enhanced the overall volunteer mobilization experience.

### Voter Engagement
User feedback on CallHub's voter engagement capabilities varies. While some users praise its effectiveness in reaching members and providing essential voting information, others express concerns about limitations such as the inability to manually remove contacts or customize hold music. The platform's integration with membership databases and real-time tracking of response rates are highlighted as strengths, contributing to a cost-effective solution for voter outreach.

### Membership Management
Users consistently praise CallHub's integration with membership databases for its ease of use and real-time tracking capabilities. The platform's ability to facilitate direct post-call follow-up and provide immediate database updates with selected tags, survey responses, and notes has been well-received by reviewers. Additionally, the extensive backend integration with CRM and membership management platforms, such as NationBuilder, Salesforce, and Action Network, has been highlighted as a strong point by users. CallHub's flexible and scalable approach to membership management, coupled with its responsive customer care team, has garnered positive feedback from organizations utilizing the platform for member outreach and engagement.

### Campaign Management
Users appreciate the ease of use and customization options available when setting up calling campaigns on CallHub. While there have been some technical issues in the past, recent improvements in service reliability and quicker support response times have been noted. The platform's integration with CRM systems for real-time tracking of call results and member follow-up has been particularly praised. Despite some initial challenges, users acknowledge the progress made by CallHub in enhancing its campaign management features.

User reviews offer several recommendations for CallHub:

1. It is advisable to allocate sufficient time to become comfortable with the platform and assign one person to master it and guide the team. This allows for a smooth transition and effective utilization of CallHub.

2. CallHub is particularly beneficial for organizations with a smaller number of employees that engage in cold calling. Its features cater well to the needs of such teams.

3. Users suggest giving CallHub a try, especially if there is a trial period available. This is particularly relevant for those interested in political calls and phone banking. 

Moreover, users appreciate CallHub's competitive pricing and commendable customer support. They also advise utilizing the available video tutorials to minimize the need for reaching out to support.

Responsive Customer Support: Users have praised the attentive and responsive customer support provided by CallHub. Several reviewers mentioned that they received quick and solution-oriented assistance from the support staff, making their overall experience positive.

Easy to Use and Set Up: Many users find CallHub's software easy to use and set up, with a smooth user experience. The intuitive user interface makes it particularly suitable for non-tech-savvy individuals. This ease of use has been appreciated by multiple reviewers.

Unlimited List Upload Size: Users appreciate the benefit of having an unlimited list upload size on CallHub, especially for mobile users. This feature allows them to efficiently manage their contacts without any limitations or restrictions.

Readiness of call center for large campaigns: Some users have expressed concerns about the readiness of the call center for large campaigns, stating that it may not be able to handle high volumes efficiently. They have recommended a redesign of the user interface for each campaign to improve usability and performance.

Inconvenience in saving call scripts midway: Users find it inconvenient that there is no option to save call scripts midway through creating them. This can be frustrating as they might need to pause or make changes during script creation, but currently, they cannot do so without losing their progress.

Difficulty in getting a hold of customer service: Several users have reported difficulty in reaching customer service when encountering issues or glitches in data processing. The lack of prompt support has caused frustration and delays in resolving problems effectively.

CallHub is a versatile platform that has found its use in various scenarios, providing users with efficient and scalable solutions for their communication needs. One of the primary use cases is in alumni fundraising, where organizations can easily reach out to a large number of alumni through phone channels. This not only makes the fundraising process more scalable but also significantly enhances efficiency.

Users have reported positive experiences with CallHub, praising its ease of use and implementation. It has become a go-to platform for high-paced environments, allowing users to streamline their calling processes and collect valuable information about calls. Moreover, the software has received great feedback from new and inexperienced users, who find it user-friendly and straightforward.

In addition to alumni fundraising, CallHub is being utilized by political campaigns as an inexpensive investment for temporary use. The predictive dialer feature enables users to quickly dial numbers and reach a larger portion of their desired audience. Furthermore, the P2P and MMS features are highly beneficial for calling leads and creating different campaigns.

Non-profit organizations have also found value in using CallHub during elections to maximize their impact. By easily reaching out to tens of thousands of voters in a short period of time, they can effectively engage with their target audience. The integration with membership databases allows for real-time tracking of response rates and follow-up needs.

CallHub has proven to be more than just a calling tool. It offers features like SMS broadcast for mobilizing volunteers and voice broadcast for various campaigns, earning praise from users who appreciate the continuous improvements made to the software over time.

Overall, CallHub has become an indispensable tool for businesses, non-profit organizations, and political campaigns alike. Users appreciate its ease of use, scalability, and cost-effectiveness. While there may be occasional call quality issues, users believe that the software will continue to improve over time based on their positive experiences since implementation.

Talkdesk® supports CX with Customer Experience Automation (CXA), using AI agents to replace manual workflows. Powered by the Talkdesk Data Cloud, CXA delivers real-time context and fast deployment—to transform CX without a rip-and-replace.

CX Cloud Digital Essentials

CX Cloud Voice Essentials

CX Cloud Elite

Industry Experience Clouds

Talkdesk

Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.

b-hive Metered Seat Cloud PBX

b-hive Standard Seat Cloud PBX

b-hive Pro Seat Cloud PBX

b-hive Standard Seat - Call Paths

b-hive Pro Seat - Call Paths

SIP Trunking - Metered

SIP Trunking - Unlimited

Contact Center

Broadvoice | GoContact

CallHub

Contact center software (often CCaaS) enables organizations to manage customer interactions across voice, email, chat, SMS, and social media. Key features include IVR, ACD, omnichannel routing, call recording, analytics, and CRM integration. Designed for support and sales teams, these platforms improve responsiveness and CX. Compare cloud-based solutions by features, scalability, and verified user reviews.

Agent console: Call center campaign on CallHub

Likelihood to Recommend

Contact Center Software

Workforce Optimization (WFO)

Agent dashboard

Validate callers

Outbound response

Call forwarding

Click-to-call (CTC)

Warm transfer

Predictive dialing

Interactive voice response

REST APIs

Call scripts

Call tracking

Multichannel integration

CRM software integration

Inbound call routing

Omnichannel inbound routing

Recording

Quality management

Call analytics

Historical reporting

Live reporting

Customer surveys

Customer interaction analytics

Agent interface to make calls and fill in survey questions

CallHub is an all-in-one campaigning and organizing platform for political campaigns, advocacies, unions, nonprofits, and businesses. It has everything you need to run campaigns and contact people at scale: <ul><li>Cloud call center software to make and receive</li><li>Mass texting solutions to send out personalized text messages in bulk.</li><li> Peer to peer texting software to engage multiple people over text simultaneously.</li><li> Voice broadcasting service to send out custom voice messages to millions of people over a call.</li><li>Relational organizing software to empower your agents/volunteers to spread your message among their network.</li><li>Text to join or SMS opt-in to build a contact list automatically without any manual intervention. </li></ul> What makes CallHub a better choice? <ol><li>Being an all in one platform make it so easy to manage all your conversations from one place without any hassle. </li><li>CallHub is one of the most affordable solutions in the market. </li><li>CallHub is also one of the most secure platforms in the market; the only one with a SOC2 and GDPR certification. </li><li>Integrating CallHub with any CRM is so easy. We have direct one click integrations and we integrate with others via Zapier. </li><li>CallHub is also the most compliant tool in the market. We stay on top of all the compliance laws and keep the product updated to get you the best contact rates. </li></ol>Want to know more, sign up for a free trial and check out the tool for yourself. No credit card required, no commitments.

Contact center software allows companies to manage inbound and outbound customer communications across a range of channels at scale, and may or may not include call reporting analytics. These channels can include voice (phone), email, fax, VoIP, webchat, video chat, and social media platforms.

Enables agents to track and view their individual and team performance.

Authenticates inbound callers with a customer ID.

Allows agents to make outgoing responses via different communication channels (e.g. phone, SMS/text, live chat, messaging apps etc..).

Forwarding of calls to the appropriate agents.

Allows current agent to speak with new agent before call is transferred.

Dials multiple numbers at once and connects the salesperson if a live speaker answers.

Pre-recorded greeting and menu options a customer can select from a telephone keypad.

Open APIs, SDKs, and supporting documentation, that enable businesses to customize and build on the Contact Center platform.

Providing agents with a predefined conversation script.

Enables agents and managers to see the origin of the call.

Ability to collect, store, and share customer data across communication channels such as voice (phone), email, fax, SMS/text, video, web chat, and social media

Allows agents to access aggregated customer information and call history data, enabling them to view a comprehensive history of a customer’s interactions.

Automatic speech recognition (ASR)

Ability to offer speech-enabled IVR that translates callers’ spoken words into text, or ability to integrate with ASP software.

Natural language processing for IVR

Ability to offer conversational chatbots in the IVR.

Communications forecasting

Ability to predict volume based on historic data and/or machine learning, and generate schedules to meet forecasted capacity.

Tools that allow managers or team leaders to evaluate and track agent performance.

Connecting inbound callers to agents based on wait time, call priority, or whether any specific skills or knowledge is required to handle the call.

Connecting inbound communications (coming from a variety of channels) to agents based on wait time, call priority, or whether any specific skills or knowledge is required to handle the call.

Record conversations to improve service quality by evaluating agent-customer interactions.

Ability to monitor conversation content, administer evaluations, establish policies etc..

Gathers key performance indicators (KPIs) such as average time in the queue, average call abandonment rate, average handle time (AHT), average speed of answer etc..

Ability to analyze long-term call patterns and trends such as peak call times and downtimes.

Ability to analyze real-time agent-customer interactions such as how long a caller has in the queue and call script deviation.

Allows agents to gather post-interaction feedback from customers on the communication channel of their choice.

The process of taking unstructured interaction data across channels (audio, video, email, text etc..) and formatting it so that it can be searched and categorized based on interaction patterns.

CallHub

Overview

What is CallHub?