TrustRadius Insights
CallHub is a versatile platform that has found its use in various scenarios, providing users with efficient and scalable solutions for …
Overview
What is CallHub?
CallHub is designed to integrate with an organization’s CRM. The solution helps users to reach the right people the right time with their virtual call center, voice and SMS broadcasting software. CallHub is available in over 200 countries. Key…
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What is CallHub?
CallHub is designed to integrate with an organization’s CRM. The solution helps users to reach the right people the right time with their virtual call center, voice and SMS broadcasting software. CallHub is available in over 200 countries. Key benefits include: Virtual Call…
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://callhub.io/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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What is Talkdesk?
Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.
Product Demos
Agent console: Call center campaign on CallHub
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Product Details
- About
- Integrations
- Competitors
- Tech Details
What is CallHub?
CallHub is designed to integrate with an organization’s CRM. The solution helps users to reach the right people the right time with their virtual call center, voice and SMS broadcasting software. CallHub is available in over 200 countries.
Key benefits include:
Virtual Call Center
Agents all over the country to talk to leads using the software. Agent accounts are free because CallHub charges only for the calls made. Agents can make calls from a browser, phone, SIP client or even choose to be called by the software.
SMS Broadcasting
Agents can reach out to customers and supporters through a text message. Texts messages have a higher impact on campaigns than emails.
Voice Broadcasting
Voice message calls can be made to thousands of customers and leads using its multi transfer feature to conduct a poll or to get warm leads.
Reports and Analytics
Offers detailed reports and analytics for every call and SMS made. Includes tracking and monitoring of calls made by volunteers.
Integration
CallHub integrates with a large number of CRMs directly and through Zapier. Contacts an be imported directly into CallHub so that survey results, activity and responses flow back into the connected CRM.
CallHub Screenshots
CallHub Integrations
CallHub Competitors
CallHub Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | United States, United Kingdom, Canada, Australia, France, Spain, Ecuador, Ireland, Israel, Singapore, New Zealand, Japan, and 200 other countries |
| Supported Languages | English, French, Spanish |
CallHub Customer Size Distribution
| Consumers | 20% |
|---|---|
| Small Businesses (1-50 employees) | 35% |
| Mid-Size Companies (51-500 employees) | 25% |
| Enterprises (more than 500 employees) | 20% |
Comparisons
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Reviews and Ratings
(6)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
CallHub is a versatile platform that has found its use in various scenarios, providing users with efficient and scalable solutions for their communication needs. One of the primary use cases is in alumni fundraising, where organizations can easily reach out to a large number of alumni through phone channels. This not only makes the fundraising process more scalable but also significantly enhances efficiency.
Users have reported positive experiences with CallHub, praising its ease of use and implementation. It has become a go-to platform for high-paced environments, allowing users to streamline their calling processes and collect valuable information about calls. Moreover, the software has received great feedback from new and inexperienced users, who find it user-friendly and straightforward.
In addition to alumni fundraising, CallHub is being utilized by political campaigns as an inexpensive investment for temporary use. The predictive dialer feature enables users to quickly dial numbers and reach a larger portion of their desired audience. Furthermore, the P2P and MMS features are highly beneficial for calling leads and creating different campaigns.
Non-profit organizations have also found value in using CallHub during elections to maximize their impact. By easily reaching out to tens of thousands of voters in a short period of time, they can effectively engage with their target audience. The integration with membership databases allows for real-time tracking of response rates and follow-up needs.
CallHub has proven to be more than just a calling tool. It offers features like SMS broadcast for mobilizing volunteers and voice broadcast for various campaigns, earning praise from users who appreciate the continuous improvements made to the software over time.
Overall, CallHub has become an indispensable tool for businesses, non-profit organizations, and political campaigns alike. Users appreciate its ease of use, scalability, and cost-effectiveness. While there may be occasional call quality issues, users believe that the software will continue to improve over time based on their positive experiences since implementation.
Responsive Customer Support: Users have praised the attentive and responsive customer support provided by CallHub. Several reviewers mentioned that they received quick and solution-oriented assistance from the support staff, making their overall experience positive.
Easy to Use and Set Up: Many users find CallHub's software easy to use and set up, with a smooth user experience. The intuitive user interface makes it particularly suitable for non-tech-savvy individuals. This ease of use has been appreciated by multiple reviewers.
Unlimited List Upload Size: Users appreciate the benefit of having an unlimited list upload size on CallHub, especially for mobile users. This feature allows them to efficiently manage their contacts without any limitations or restrictions.
Readiness of call center for large campaigns: Some users have expressed concerns about the readiness of the call center for large campaigns, stating that it may not be able to handle high volumes efficiently. They have recommended a redesign of the user interface for each campaign to improve usability and performance.
Inconvenience in saving call scripts midway: Users find it inconvenient that there is no option to save call scripts midway through creating them. This can be frustrating as they might need to pause or make changes during script creation, but currently, they cannot do so without losing their progress.
Difficulty in getting a hold of customer service: Several users have reported difficulty in reaching customer service when encountering issues or glitches in data processing. The lack of prompt support has caused frustration and delays in resolving problems effectively.
User reviews offer several recommendations for CallHub:
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It is advisable to allocate sufficient time to become comfortable with the platform and assign one person to master it and guide the team. This allows for a smooth transition and effective utilization of CallHub.
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CallHub is particularly beneficial for organizations with a smaller number of employees that engage in cold calling. Its features cater well to the needs of such teams.
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Users suggest giving CallHub a try, especially if there is a trial period available. This is particularly relevant for those interested in political calls and phone banking.
Moreover, users appreciate CallHub's competitive pricing and commendable customer support. They also advise utilizing the available video tutorials to minimize the need for reaching out to support.
Reviews
(1-1 of 1)Companies can't remove reviews or game the system. Here's why
The conversations we host are for users to talk and listen to each other the conversation should be informative and fun and reinforce our shared purpose. The technology should help, the steps to set up the software, so no time is wasted dialing phone numbers or reading voicemails, as well as less time needed for data entry.
- All you'll require is your login credentials.
- You have been given a username for two complementary programs that we use: one is for limited access to remote sales services and call services.
- Callhub has been limited to protect privacy.
- Using new software is frustrating at first, but worth the effort.
- It's a little weird at first, but it saves you time and the frustration of dialing the wrong number.
- If it doesn't sometimes work, simply press the update button until you see the phone number you want to answer.
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8.4
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- For all calls, you must complete at least the first question you are asked in the survey so that we know what type of connection.
- You can leave a voice message, and a pre-recorded message will play on your answering machine or service when the call is saved.
- If you get a signal compromised or problem you can hang up once you are in the software which makes it quick and easy.