CallRail Reviews

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Ratings and Reviews
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Score 9 out of 10
Vetted Review
Verified User
Review Source
CallRail is pretty easy to use and has a nice UI. For UI snobs, or compared to a company like BareMetrics, there is some to be desired in terms of flash, but it is indeed usable. There haven't been many times that we've been unable to find what we need, and among those times, most stem from a lack of experience with the product on our part as opposed to a usability flaw from CallRail.
September 25, 2020

CallRail Rocks!

Score 8 out of 10
Vetted Review
Verified User
Review Source
It is very easy to use once you know what you are doing. A lot of testing is required in order to understand how things really work.
Score 8 out of 10
Vetted Review
Verified User
Review Source
The platform is easy to use and we really don't have any complaints with using it so far. The information is invaluable for clients that rely on phone calls to drive more business. Not much negative to say about it at this point. We're actually really happy with it so far and the cost is manageable.
Score 9 out of 10
Vetted Review
Verified User
Review Source
As mentioned before - the usability is great! There are some minor issues with downloading some of the data in .csv. It's not super intuitive. But CallRail has also a great connector tool for Google Data Studio so clients can quickly see how many calls are answered, how many abandoned, how many calls are over 2 minutes etc.

CallRail Scorecard Summary

What is CallRail?

CallRail aims to bring visibility to the marketers who rely on quality inbound leads to boost success and sustain growth.

CallRail prioritizes giving customers a clear view into their digital marketing efforts. Often overlooked by other marketing tools or analytics platforms, CallRail aims to help find the opportunities in surfacing and connecting data from calls, forms, chat and beyond—to help customers achieve better outcomes. The vendor states CallRail’s leads-focused analytics platform brings clarity to their customer’s digital marketing efforts.

CallRail Features

  • Supported: Measure phone call conversions from search, digital, and offline marketing campaigns – including PPC keywords.
  • Supported: Automatically show the tracking phone number to the right audience. Capture the full visitor journey before and after the call.
  • Supported: A new call tracking number can be configured in less than a minute. Call flow builder helps create custom call routing.
  • Supported: Call recording can be used to qualify leads, coach staff, and improve customer service. Easily review and annotate phone calls.
  • Supported: Adjust marketing to drive more quality calls using automated lead scoring. Instantly analyze call content with visual call transcriptions.

CallRail Screenshots

Activity DashboardIntegrations PageCall LogLead CenterCall Attribution ReportActivity DashboardVisitor Timeline

CallRail Videos

What is CallRail?
CallRail's 5 Minute Demo
What is Call Tracking?
How Can Call Tracking Improve My Marketing?

CallRail Integrations

CallRail Competitors

CallRail Pricing

More Pricing Information

SaaS Editions Pricing
Pricing DetailsTerms
Call Tracking$45per month
Lead Center$30per month
Conversation Intelligence$50per month
Form Tracking$50per month

CallRail Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesUnited States, Canada
Supported LanguagesEnglish

Frequently Asked Questions

What is CallRail?

CallRail offers phone call tracking, recording and analytics.

What is CallRail's best feature?

Reviewers rate Support Rating highest, with a score of 8.7.

Who uses CallRail?

The most common users of CallRail are from Small Businesses and the Marketing & Advertising industry.