CallRail

CallRail

Customer Verified
Top Rated
Top Rated
CallRail

Overview

Reviews

Best call tracking software on the market

9
CallRail does what it promises. It is being used by one of our vendors to track marketing and sales calls being made by their marketing …
Verified User
Employee in Information Technology
Information Services Company, 11-50 employees
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Great software for amazing price

10
I primarily used CallRail for my lead generation clients in order to get better call reporting from SEO and PPC efforts! I was able to …
Verified User
Employee in Marketing
Marketing & Advertising Company, 11-50 employees
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CallRail is a great tool !

7
CallRail primarily used by the sales team to track metrics for inbound calls for Google ads
Verified User
C-Level Executive in Sales
Information Technology & Services Company, 11-50 employees
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The Benefits of CallRail

8
Currently CallRail is being utilized in one of our departments within our whole organization.
We use CallRail primarily for call tracking …
Verified User
Manager in Marketing
Marketing and Advertising Company, 501-1000 employees
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Reviewer Pros & Cons

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Jack Carlson | TrustRadius Reviewer
Jack Carlson
Software Engineer
N/A (Internet, 1-10 employees)
Verified User
Employee in Information Technology
Information Services Company, 11-50 employees

Pricing

View all pricing

Lead Center

$30

Cloud
per month

Call Tracking

$45

Cloud
per month

Conversation Intelligence

$50

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.callrail.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is CallRail?

CallRail aims to bring visibility to the marketers who rely on quality inbound leads to boost success and sustain growth.

CallRail prioritizes giving customers a clear view into their digital marketing efforts. Often overlooked by other marketing tools or analytics platforms, CallRail aims to help find the opportunities in surfacing and connecting data from calls, forms, chat and beyond—to help customers achieve better outcomes. The vendor states CallRail’s leads-focused analytics platform brings clarity to their customer’s digital marketing efforts.

CallRail Features

  • Supported: Measure phone call conversions from search, digital, and offline marketing campaigns – including PPC keywords.
  • Supported: Automatically show the tracking phone number to the right audience. Capture the full visitor journey before and after the call.
  • Supported: A new call tracking number can be configured in less than a minute. Call flow builder helps create custom call routing.
  • Supported: Call recording can be used to qualify leads, coach staff, and improve customer service. Easily review and annotate phone calls.
  • Supported: Adjust marketing to drive more quality calls using automated lead scoring. Instantly analyze call content with visual call transcriptions.

CallRail Screenshots

Activity DashboardIntegrations PageCall LogLead CenterCall Attribution ReportActivity DashboardVisitor Timeline

CallRail Videos

What is CallRail?
CallRail's 5 Minute Demo
What is Call Tracking?
How Can Call Tracking Improve My Marketing?

CallRail Integrations

CallRail Competitors

CallRail Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesUnited States, Canada
Supported LanguagesEnglish

Alternatives

View all alternatives

Frequently Asked Questions

What is CallRail?

CallRail offers phone call tracking, recording and analytics.

What is CallRail's best feature?

Reviewers rate Support Rating highest, with a score of 8.9.

Who uses CallRail?

The most common users of CallRail are from Small Businesses and the Marketing & Advertising industry.

Reviews and Ratings

(63)

Ratings

Likelihood to Recommend (31)

7.8
78%

Usability (6)

8.6
86%

Support Rating (13)

8.9
89%

Reviews

(1-9 of 9)
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September 12, 2020

Offers call data tracking to supplement and complete our website analytics picture for our clients and prospects.

Verified User
Executive in Product Management
Internet Company, 1-10 employees
Score 9 out of 10
Vetted Review
Verified User
Review Source

Support Rating

8
Fortunately, we had a lot of experience with CallRail. That in itself is an indicator that it has just worked for us, and done what the product is supposed to. We've never once wondered if the data was tracking accurately. This is unfortunately less common these days it seems, but we're happy with CallRail as a whole in our organization.
September 17, 2020

Call tracking that is easy to use and data that's invaluable.

Verified User
Director in Marketing
Marketing & Advertising Company, 11-50 employees
Score 8 out of 10
Vetted Review
Verified User
Review Source

Support Rating

9
The support for the platform is good. You can find a lot of information in their documentation and can usually find solutions to more unique problems with a simple Google search. We have not run into any issue that we haven't been able to solve for ourselves or our clients.
September 13, 2019

The Best Call Tracking Software on the Market Right Now

Amber Callan | TrustRadius Reviewer
Amber Callan
Inbound Marketing Strategist
Leap Clixx (Marketing and Advertising, 1-10 employees)
Score 9 out of 10
Vetted Review
Reseller
Review Source

Support Rating

8
CallRail support normally gets back to us pretty quickly when we submit a ticket and they have a good knowledge base for common questions.
I've heard mixed reviews from other local marketing agencies that use this tool, but overall in my experience, support has been knowledgeable and quick working through our problems.