Name: Google Agrees: Your Business Needs to Respond to Reviews
Uploaded: 2019-05-29T22:11:39.000Z
Duration: 54 s
Description: Although your business needs to get online reviews, you must also respond to your reviews. Find out why here.

Help Desk

Web and Video Conferencing

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Application Server

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Infrastructure-as-a-Service

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LAN Switches

Message Oriented Middleware

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Monolithic Frame-based Disk Arrays

Network Performance Monitoring

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Value-Added Resellers (VARs)

Virtualization Management

Website Hosting

Information Technology

A/B Testing

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All-in-One Marketing

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Survey & Forms Building

Web Analytics

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Customer Onboarding

Customer Relationship Management (CRM)

Sales Content Management

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Intrusion Detection

Virtualization Security

Security

Aviation

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Hospital Management

Intelligent Document Processing

Online Ordering

Online Voting

Practice Management

Veterinary

eDiscovery

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

ServiceTitan

CallRail

DialogTech

Invoca

Marchex

Twilio

JustCall

SaaS Labs

CallTrackingMetrics

CallTrackingMetrics, LLC

NICE Engage Platform

NICE Systems

Convirza

LeadsPedia

Analytic Call Tracking

### Call Tracking and Analytics
Users generally praise CallSource's call tracking and analytics capabilities. They appreciate the ease of setting up and monitoring numbers, as well as the ability to track the source of incoming calls effectively. However, some users find the platform to be somewhat pricey, with limited use of recorded messages. Despite these minor drawbacks, the majority of users find CallSource's call tracking and analytics features to be valuable for understanding call campaign status, rates, and performance metrics. The platform's automated reports and real-time access to call data are highlighted as key strengths by users.

### CRM Integration and Reporting
Users generally express satisfaction with CallSource's CRM integration and reporting capabilities, citing the effectiveness of features like Dynamic Number Insertion and call tracking in enhancing their marketing decisions. However, some users find limitations in note-taking functionality and access to older call records, which can hinder their ability to provide detailed call summaries. Despite these drawbacks, CallSource's CRM integration and reporting tools are seen as valuable assets for tracking lead sources and attributing leads accurately.

### Customer Service Improvement
Reviewers generally praise CallSource's ability to enhance customer service and staff development. Users appreciate the platform's focus on customer service improvement, noting its impact on enhancing communication skills and personalizing interactions with customers. While some users find the system lacking in AI technology and call monitoring, overall, there is a positive sentiment towards the customer service improvement features offered by CallSource. The support team's dedication to assisting users in utilizing the platform effectively has been highlighted as a key strength in enhancing customer service practices.

### Staff Training and Development
Users generally praise CallSource for its effective staff training and development capabilities. Reviewers consistently highlight the platform's ability to provide tailored lessons and coaching to help improve staff performance. The support staff and coaches are commended for their engagement and assistance in setting up training sessions. While some users mention minor issues such as turnover in account reps and the need for more customization options, overall, CallSource is seen as a valuable tool for enhancing staff training and development within organizations.

### Marketing Campaign Effectiveness
User feedback on CallSource's marketing campaign effectiveness capabilities is generally positive, with many users highlighting the platform's ability to track marketing efforts and improve the effectiveness of marketing campaigns. The feature that allows users to identify missed opportunities and make better marketing decisions based on the data provided has been particularly well-received. Additionally, users appreciate the ease of setting up and tracking different marketing campaigns, as well as the ability to attribute leads accurately. While some users have mentioned minor issues with support categorization, overall, CallSource seems to be a valuable tool for enhancing marketing campaign effectiveness.

### Sales Performance Monitoring
Reviewers unanimously praise CallSource's lead tracking and ROI capabilities. Users consistently highlight the effectiveness of CallSource's sales performance monitoring in tracking leads and attributing them accurately. The ability to identify missed opportunities, enhance training, and recapture leads is widely appreciated by users. Additionally, the software's feature to establish lead sources and monitor calls is commended for its ease of use and valuable insights it provides. Users find that CallSource's sales performance monitoring significantly contributes to their understanding of marketing effectiveness and customer interactions.

### Lead Generation and Management
User feedback on CallSource's lead generation and management capabilities varies, with some highlighting its benefits and others pointing out areas for improvement. While some users appreciate the real-time access to call campaign status and automated reports, others have experienced issues with system outages affecting tracked numbers. Additionally, concerns have been raised about the lack of mobile-friendly features and difficulties in integrating with certain software as a service platforms. Despite these challenges, users acknowledge the value of CallSource in enhancing lead generation and management processes within their organizations.

Users have made several recommendations based on their experience with CallSource. The most common recommendations are as follows:

1. Use more AI for listening to calls: Implementing more artificial intelligence technology to listen to and analyze calls could enhance the service.

2. Always take notes and listen to calls: Consistently taking notes and actively listening to calls helps improve communication skills.

3. Seek assistance and understand all features: Asking for help in understanding all the features and benefits of CallSource is advised. Additionally, users suggest watching out for timezone errors in call reporting.

Overall, users recommend CallSource for its quality product, great customer service, and innovative approach to call tracking. It is helpful in evaluating employee phone skills, improving call conversion, and providing comprehensive reporting. Users also mention the ease of customer service and better deals when switching from other tracking services. Speaking with CallSource over the phone to discuss terms and pricing options is recommended before making a decision.

Difficult Dashboard Navigation: Some users have expressed frustration with the difficulty in navigating the dashboard, especially when trying to access deeper menus and features. They have found it challenging to dig deep into the software's functionalities and feel that improvements could be made in terms of the overall user experience.

Lack of Dedicated Mobile App: A significant number of reviewers have suggested the need for a dedicated mobile app that would allow them to listen to calls on the go. Many users feel that having a mobile app would greatly enhance their experience and convenience, providing them with more flexibility in managing their calls.

Troublesome Login Process: Multiple users have reported experiencing trouble logging into multiple accounts, often resulting in frustrating password resets. This has caused inconvenience for those who regularly switch between different accounts and highlights an area where streamlining or simplifying the login process could improve user satisfaction.

CallSource is a versatile tool that businesses use to gain valuable insights into their call performance, missed opportunities, and call volume. By analyzing the data provided in CallSource reports, businesses are able to structure their phone answering procedures more effectively and develop new strategies and operating procedures. For instance, in an HVAC business, CallSource is used to monitor the booking rate of customer service representatives. It accurately identifies the strengths and weaknesses of each agent, allowing for targeted training to improve their performance. Additionally, CallSource plays a crucial role in maintaining a high conversion rate by alerting managers to closed or booked phone calls, enabling them to reach back out to clients and regain their business.

Furthermore, CallSource assists businesses in identifying the most successful marketing campaigns while determining those that may not be yielding desired results. This helps organizations allocate their resources more effectively and focus on initiatives that drive meaningful outcomes. The Tier 3 department utilizes CallSource to implement tracking numbers for dealer partners, providing them with performance insights for continuous improvement. Overall, CallSource proves invaluable in monitoring and reviewing calls, improving customer service, and extracting information from difficult-to-understand interactions. By using it as a tracking method to monitor the number of customers reaching out to dealer partners, businesses can better understand their customer base and ensure they are meeting their needs efficiently.

Informative and useful monthly reports: Several users have found the monthly reports provided by the software to be highly informative and useful. These reports contain all the necessary information, such as missed opportunities and potentially missed revenue, allowing users to identify areas for improvement and revenue growth.

Easy-to-use call reporting feature: Many reviewers have praised the software's detailed call reporting feature for being easy to access and use without requiring much training. This straightforward reporting function enables users to easily pull the necessary data, track their campaigns effectively, and gain valuable insights into their performance.

Convenient phone call tracking capability: Users appreciate the software's phone call tracking capability as it allows them to conveniently listen to calls. This feature helps monitor and evaluate call quality while offering flexibility in turning features on and off based on specific needs.

CallSource offers a suite of call tracking, reporting, and analytics products aimed at optimizing sales and marketing calls. Features include call recording and tracking, call analytics, and performance evaluation.

CallRail offers phone call tracking, recording and analytics.

Call Tracking

Call Tracking + Conversation Intelligence®

Call Tracking + Form Tracking

Call Tracking Complete

CallSource

Call tracking software tracks the source of inbound phone calls and provides call intelligence to marketers to drive inbound calls and optimize conversion to sales.

Likelihood to Recommend

Likelihood to Renew

CallSource offers advanced call tracking technologies using real human call analysts, not machine-learning, to collect business intelligence about your customers and the effectiveness of your marketing programs, while also helping to improve call handler performance and brand reputation. CallSource is the premier technology-enabled business performance system that optimizes our clients’ revenue, profit, and brand reputation. We pioneered the call tracking industry and have become the leader in actionable analytics. We deliver insights to solve, strategize, and implement solutions for our clients engaging with their sales performance data.Since 1991, CallSource has recorded and analyzed over one billion phone calls, providing cost-per-lead analysis, sales conversion percentages, sales recapture solutions, and training and coaching solutions to thousands of businesses in the United States, Canada and Australia. We specialize working with small to enterprise-level businesses in the Automotive, Home Services, Hearing, Dental, and other Healthcare industries, as well as any appointment-based businesses that rely on marketing.As a business, CallSource believes in enhancing the performance and accomplishments of our clients and our people.For more information on CallSource visit: <a title="Link: http://www.callsource.com/" href="http://www.callsource.com/" rel="nofollow">www.callsource.com</a>. Contact CallSource today at 888-788-0123.

Google Agrees: Your Business Needs to Respond to Reviews

Although your business needs to get online reviews, you must also respond to your reviews. Find out why here.

QuickBooks Desktop Pro

Microsoft 365 Business Premium

General Manager

CallSource 2019-01-30 09:18:04

HubSpot Marketing Hub

Google Analytics

Wrike

HubSpot Sales Hub

HubSpot CRM

Trello

VP of Marketing

CallSource 2019-01-30 16:18:47

PCRecruiter

MRI Residential Management

Microsoft 365

CallSource 2018-01-30 11:05:01

Salesforce Sales Cloud

Lumen Public Cloud (discontinued)

CallSource 2015-10-30 11:42:14

CallSource 2015-10-30 10:28:08

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Not always accurate

Little hard

Number of calls

Reporting tools

Set up

Hard to navigate

Option to download

Difficult to navigate

Phone numbers

Navigate at times

Monthly reports

Reporting is easy

Data driven

No training

Customer service

Added features

Reporting reporting

Email addresses

Call tracking

Analyze data

Home

Call Tracking Software

CallSource is a great tool for call analytics. It gave us a lot of insight into our call performance, missed opportunities, call volume, etc. It definitely helped us structure how we answered the phone in our business. It was used by everyone in our office. We were able to develop new strategies and operating procedures based on the data that we received from CallSource reports.

Analytics: Monthly reports on calls that breakdown all of the pertinent info you would need
Missed opportunities: Management would be notified when we had a missed opportunity for a sales lead/service inquiry immediately after the call was finished so we could follow up on it
Potentially missed revenue: Monthly reports would analyze data and tell you the potential revenue missed from the missed calls

Easier Dashboard: The dashboard is a little hard to navigate at times when digging deep into the menus
Mobile Dashboard: Sometimes I was not at my desk and needed to listen to a call on my mobile device. I could do it but a dedicated app might be nice

Increase sales - With missed sales alerts, we were able to call those customers back and maybe reevaluate their situation and close the sale, or at least get one step closer to it.
Increase productivity - Office staff knew that there was a potential for the calls that they had coming in to be recorded, so they were more efficient and productive in their calls.

We use CallSource in our organization to monitor our CSRs booking rate in an HVAC business. CallSource allowed us to find the strengths and weaknesses of each agent, and train accordingly. CallSource helped us retain a high conversion rate but identifying an "closed" or booked phone call and alerting a manager. At this point were able to reach back out to try and regain the client. Also, helped find what campaigns were doing the best and which ones were not worth keeping.

Detailed call reporting
Live alert when a call is not booked
the overall scoring of how campaigns are doing
Industry comparisson of how you rate on customer service

Better pricing model
No contracts
It was a pain to log into the two accounts I had to use, I was always getting booted or having to reset password

Increase booking rate
Increased customer satisfaction
Saved time monitoring calls in house

HubSpot CRM, HubSpot Sales, ServiceTitan, Google Analytics, Wrike, Trello

It was nice being able to have monitoring and review of calls, to help improve customer service for associates of all levels. Also helped for callers that were hard to understand if I needed to back through to pull info or data from the call.

Reviewers not always accurate
slow loading at times
Time stamps not always accurate

Not missing calls and knowing that we capture all phone traffic
Helping identify easily the call source so our advertising dollars are used well
Customer service has gone up with associates

PCRecruiter, MRI Residential Management, Microsoft Office 365

Our Tier 3 department uses it to implement tracking numbers for our dealer partners and to provide them with insight into how well they may be doing on our program. I'm almost certain that our department is the only one out of the company using CallSource.

The reporting is easy to access and use with little to no training. Pretty straightforward.
It does what it's supposed to -- creates usable tracking numbers, with added features like call whisper and call notifications that can be sent to a number of email addresses.
It can be integrated with our CRM, Salesforce, for ease of use!

It is SO slow. Trying to access campaigns to make updates, add new campaigns, etc., takes such a long time that I usually open up a CS window, then go back to my emails and tackle other tasks before I come back to CallSource hoping it's finally ready for me to make and save my changes.
The call whisper gets identified as a telemarketer often. Wondering if there's another voice or different verbiage that can be used that will help make it sound less like a telemarketer so the person answering the phone doesn't just automatically hang up, which happens often.

We are able to obtain and provide more detailed insight as to why our customers may be doing well/poorly with our products.
I can't speak to this in terms of numbers or percentages, but I can say with confidence that it has assisted in saving many high risk accounts.

We use CallSource as a way to track metrics on the number of customers that call our dealer partners.

Tracking numbers work
Easy to turn features on and off
Can record and listen to calls made

EXTREMELY SLOW!! Takes 10 minutes just to get logged in and set up a single number
Phone numbers get spammed a lot and forces us to reprovision
Reporting functionality is very weak

Prove ROI to our dealer partners by showing them how many calls they are getting
With all recordings, we can discuss calls and coach dealers on better ways to approach our customers
Better customer service

CallSource

Overview

What is CallSource?