CallSource Reviews

Increase sales - With missed sales alerts, we were able to call those customers back and maybe reevaluate their situation and close the sale, or at least get one step closer to it.

Increase productivity - Office staff knew that there was a potential for the calls that they had coming in to be recorded, so they were more efficient and productive in their calls.

Increase booking rate

Increased customer satisfaction

Saved time monitoring calls in house

Not missing calls and knowing that we capture all phone traffic

Helping identify easily the call source so our advertising dollars are used well

Customer service has gone up with associates

We are able to obtain and provide more detailed insight as to why our customers may be doing well/poorly with our products.

I can't speak to this in terms of numbers or percentages, but I can say with confidence that it has assisted in saving many high risk accounts.

Prove ROI to our dealer partners by showing them how many calls they are getting

With all recordings, we can discuss calls and coach dealers on better ways to approach our customers

Better customer service

Callsource helps us guide our clients since we have the power to listen to the sales teams and how they sound on calls. Listening to sales calls is very important for training purposes. Whoever picks up the phone is the face of the company, and if they aren't up to par then we need to work on increasing their customer service skill set.