CallSource Reviews

13 Ratings
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Score 7.3 out of 100

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Reviews (1-6 of 6)

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January 30, 2019
Jonathan Thommarson | TrustRadius Reviewer
Score 9 out of 10
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Return on Investment

  • Increase sales - With missed sales alerts, we were able to call those customers back and maybe reevaluate their situation and close the sale, or at least get one step closer to it.
  • Increase productivity - Office staff knew that there was a potential for the calls that they had coming in to be recorded, so they were more efficient and productive in their calls.
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January 30, 2018
Anonymous | TrustRadius Reviewer
Score 7 out of 10
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Return on Investment

  • Not missing calls and knowing that we capture all phone traffic
  • Helping identify easily the call source so our advertising dollars are used well
  • Customer service has gone up with associates
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November 02, 2015
Anonymous | TrustRadius Reviewer
Score 6 out of 10
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Return on Investment

  • We are able to obtain and provide more detailed insight as to why our customers may be doing well/poorly with our products.
  • I can't speak to this in terms of numbers or percentages, but I can say with confidence that it has assisted in saving many high risk accounts.
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October 30, 2015
Anonymous | TrustRadius Reviewer
Score 3 out of 10
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Return on Investment

  • Prove ROI to our dealer partners by showing them how many calls they are getting
  • With all recordings, we can discuss calls and coach dealers on better ways to approach our customers
  • Better customer service
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July 01, 2014
Anonymous | TrustRadius Reviewer
Score 9 out of 10
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Return on Investment

  • Callsource helps us guide our clients since we have the power to listen to the sales teams and how they sound on calls. Listening to sales calls is very important for training purposes. Whoever picks up the phone is the face of the company, and if they aren't up to par then we need to work on increasing their customer service skill set.
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What is CallSource?

CallSource offers a suite of call tracking, reporting, and analytics products aimed at optimizing sales and marketing calls. Features include call recording and tracking, call analytics, and performance evaluation.
Categories:  Call Tracking

CallSource Technical Details

Operating Systems: Unspecified
Mobile Application:No