CallSource Reviews

CallSource is a great tool for call analytics. It gave us a lot of insight into our call performance, missed opportunities, call volume, etc. It definitely helped us structure how we answered the phone in our business. It was used by everyone in our office. We were able to develop new strategies and operating procedures based on the data that we received from CallSource reports.

We use CallSource in our organization to monitor our CSRs booking rate in an HVAC business. CallSource allowed us to find the strengths and weaknesses of each agent, and train accordingly. CallSource helped us retain a high conversion rate but identifying an "closed" or booked phone call and alerting a manager. At this point were able to reach back out to try and regain the client. Also, helped find what campaigns were doing the best and which ones were not worth keeping.

It was nice being able to have monitoring and review of calls, to help improve customer service for associates of all levels. Also helped for callers that were hard to understand if I needed to back through to pull info or data from the call.

Our Tier 3 department uses it to implement tracking numbers for our dealer partners and to provide them with insight into how well they may be doing on our program. I'm almost certain that our department is the only one out of the company using CallSource.

We use CallSource as a way to track metrics on the number of customers that call our dealer partners.

Callsource is one of the primary tracking methods we use to monitor the performance of our clients campaigns. Right now, I mange it, review phone calls and pull reports and distribute to the account executives accordingly.