January 30, 2019
Score 9 out of 10
Read Jonathan Thommarson's full review
Use Cases and Deployment Scope
CallSource is a great tool for call analytics. It gave us a lot of insight into our call performance, missed opportunities, call volume, etc. It definitely helped us structure how we answered the phone in our business. It was used by everyone in our office. We were able to develop new strategies and operating procedures based on the data that we received from CallSource reports.