CallTrackingMetrics

CallTrackingMetrics

CallTrackingMetrics

Overview

Reviews

Easy as 1,2,3

10
We use CallTrackingMetrics for all of the students that we come in contact with. It helps us as Admissions Counselors to know when and who …

The Only Call Tracking Solution You Need

10
We use CallTrackingMetrics as our 'go-to' call tracking resource for all of the varied businesses that we work with. Annually, this means …
Read full review

Love CTM!

9
We use it in our digital marketing department as a way to implement call tracking for some of our marketing clients. It ensures our …
Read full review

Reviewer Pros & Cons

View all pros & cons

Pricing

View all pricing

Performance Plan

$39

Cloud
per month

Growth Plan

$99

Cloud
per month

Connect Plan

$299

Cloud
per month

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.calltrackingmetrics.com/pla…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is CallTrackingMetrics?

CallTrackingMetrics is a digital platform that uses call tracking intelligence to inform contact center automation to provide a more personalized customer experience. Users can discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and drive conversations. Phone, text, online form, and chat tools are available to unify communications. The vendor boasts more than 100,000 users around the globe, who use CallTrackingMetrics to manage communications for their marketing, sales, and service teams.

Integrations with systems like Google Ads & Analytics, Salesforce, Facebook, Zendesk, and Microsoft Dynamics are presented to ensure that call conversions are seamlessly integrated into existing sales and marketing processes.

CallTrackingMetrics Features

  • Supported: Local, toll-free, and vanity tracking numbers available for online and offline tracking
  • Supported: Omnichannel attribution across calls, texts, form fills, and chats
  • Supported: Conversation intelligence tools like live listen, transcriptions, call recording, and keyword spotting
  • Supported: Browser-based softphone to facilitate the communication of in-office or remote workforces without the need for expensive desk phones.
  • Supported: Power outbound campaigns with bulk SMS messaging and auto dialer features
  • Supported: Advanced call routing options from customizable IVRs to georouting, and smart routers to accommodate any unique scenarios a business faces
  • Supported: An open API with included development office hours to support and scale for any unique integrations and use cases

CallTrackingMetrics Screenshots

Reporting and AnalyticsActivity LogContact DetailsSoftphone InterfaceTranscriptions & Voice

CallTrackingMetrics Integrations

CallTrackingMetrics Competitors

CallTrackingMetrics Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)60%
Mid-Size Companies (51-500 employees)30%
Enterprises (more than 500 employees)10%

CallTrackingMetrics Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Alternatives

View all alternatives

Frequently Asked Questions

What is CallTrackingMetrics?

CallTrackingMetrics is a call tracking solution for all online and offline channels with real-time reporting and intelligent routing.

Who uses CallTrackingMetrics?

The most common users of CallTrackingMetrics are from Small Businesses and the Marketing & Advertising industry.

Reviews and Ratings

(12)

Ratings

Reviews

(1-8 of 8)
Companies can't remove reviews or game the system. Here's why
Score 8 out of 10
Vetted Review
Verified User
Review Source
We are able to track all call leads by simply adding a tag to the client's website and this tag is mostly integratable with most CMS as opposed to other platforms. Create personalized profiles for all business and share this with our clients. Our clients love this integration because they have full access and visibility to their leads.
Score 10 out of 10
Vetted Review
Reseller
Review Source
I have only used one call tracking platform at the level I am now which is CallTrackingMetrics. I have however, evaluated other call tracking platforms such as Invoca and CallRail. Invoca we quickly stopped demoing as we got into cost as the platform was more expensive that what we were looking to spend and wouldn't be able to have as large of ROI. CallRail we did do a more thorough evaluation on and just ended up like the CTM interface better. CallRail and CTM from what we could tell were very very similar platforms in both functionality and pricing but we chose CTM due to liking the interface a little more and some feature like third party integrations which we currently use and would like to use more of in the future.
Christopher R. Chaput | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
Review Source
Years back Ring Central played nice with HubSpot so we got exposure to that system. As I recall, their offering migrated to advanced users and therefore overkill for my smaller clients.
Score 9 out of 10
Vetted Review
Verified User
Review Source
They are very similar from functionality from what I have seen. CallRail is a prettier and possibly more user friendly platform, but also has a lot of fluff that CTM seems to cut through.
Score 10 out of 10
Vetted Review
Verified User
Review Source
I feel like CallTrackingMetrics is far more user friendly and accessible than CallRail. I said this earlier, but because CallTrackingMetrics has always been so easy to use and work with, I've never felt the need to pursue another function. When I've had to work with CallRail it's always because I've brought on a client that insists we work with their CallRail account -- I always tell them that we can easily migrate the numbers and work with CallTrackingMetrics instead.