CallTrackingMetrics

CallTrackingMetrics

CallTrackingMetrics

Overview

Reviews

Easy as 1,2,3

10
We use CallTrackingMetrics for all of the students that we come in contact with. It helps us as Admissions Counselors to know when and who …

The Only Call Tracking Solution You Need

10
We use CallTrackingMetrics as our 'go-to' call tracking resource for all of the varied businesses that we work with. Annually, this means …
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Love CTM!

9
We use it in our digital marketing department as a way to implement call tracking for some of our marketing clients. It ensures our …
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Reviewer Pros & Cons

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Pricing

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Performance Plan

$39

Cloud
per month

Growth Plan

$99

Cloud
per month

Connect Plan

$299

Cloud
per month

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.calltrackingmetrics.com/pla…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is CallTrackingMetrics?

CallTrackingMetrics is a digital platform that uses call tracking intelligence to inform contact center automation to provide a more personalized customer experience. Users can discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and drive conversations. Phone, text, online form, and chat tools are available to unify communications. The vendor boasts more than 100,000 users around the globe, who use CallTrackingMetrics to manage communications for their marketing, sales, and service teams.

Integrations with systems like Google Ads & Analytics, Salesforce, Facebook, Zendesk, and Microsoft Dynamics are presented to ensure that call conversions are seamlessly integrated into existing sales and marketing processes.

CallTrackingMetrics Features

  • Supported: Local, toll-free, and vanity tracking numbers available for online and offline tracking
  • Supported: Omnichannel attribution across calls, texts, form fills, and chats
  • Supported: Conversation intelligence tools like live listen, transcriptions, call recording, and keyword spotting
  • Supported: Browser-based softphone to facilitate the communication of in-office or remote workforces without the need for expensive desk phones.
  • Supported: Power outbound campaigns with bulk SMS messaging and auto dialer features
  • Supported: Advanced call routing options from customizable IVRs to georouting, and smart routers to accommodate any unique scenarios a business faces
  • Supported: An open API with included development office hours to support and scale for any unique integrations and use cases

CallTrackingMetrics Screenshots

Reporting and AnalyticsActivity LogContact DetailsSoftphone InterfaceTranscriptions & Voice

CallTrackingMetrics Integrations

CallTrackingMetrics Competitors

CallTrackingMetrics Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)60%
Mid-Size Companies (51-500 employees)30%
Enterprises (more than 500 employees)10%

CallTrackingMetrics Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Alternatives

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Frequently Asked Questions

What is CallTrackingMetrics?

CallTrackingMetrics is a call tracking solution for all online and offline channels with real-time reporting and intelligent routing.

Who uses CallTrackingMetrics?

The most common users of CallTrackingMetrics are from Small Businesses and the Marketing & Advertising industry.

Reviews and Ratings

(12)

Ratings

Reviews

(1-9 of 9)
Companies can't remove reviews or game the system. Here's why
Christopher R. Chaput | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
Review Source
  • Fits nicely into the % of budget dedicated to Analytics
  • CallTrackingMetrics is our system of truth for source of calls for Local Service business
  • CallTrackingMetrics is our system of truth for CSR staffing plans at Supplier / Distributor
January 21, 2021

Love CTM!

Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Allowed us to increase marketing budgets by showing solid proof that our efforts are driving phone calls and increasing sales.
  • Give feedback to the sales team answering the phones to better they responses.
  • Understand and learn from customers by hearing first hand what they like and don't like.