CallTrackingMetrics

CallTrackingMetrics

CallTrackingMetrics

Overview

Reviews

Easy as 1,2,3

10
We use CallTrackingMetrics for all of the students that we come in contact with. It helps us as Admissions Counselors to know when and who …

The Only Call Tracking Solution You Need

10
We use CallTrackingMetrics as our 'go-to' call tracking resource for all of the varied businesses that we work with. Annually, this means …
Read full review

Love CTM!

9
We use it in our digital marketing department as a way to implement call tracking for some of our marketing clients. It ensures our …
Read full review

Reviewer Pros & Cons

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Pricing

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Performance Plan

$39

Cloud
per month

Growth Plan

$99

Cloud
per month

Connect Plan

$299

Cloud
per month

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.calltrackingmetrics.com/pla…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is CallTrackingMetrics?

CallTrackingMetrics is a digital platform that uses call tracking intelligence to inform contact center automation to provide a more personalized customer experience. Users can discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and drive conversations. Phone, text, online form, and chat tools are available to unify communications. The vendor boasts more than 100,000 users around the globe, who use CallTrackingMetrics to manage communications for their marketing, sales, and service teams.

Integrations with systems like Google Ads & Analytics, Salesforce, Facebook, Zendesk, and Microsoft Dynamics are presented to ensure that call conversions are seamlessly integrated into existing sales and marketing processes.

CallTrackingMetrics Features

  • Supported: Local, toll-free, and vanity tracking numbers available for online and offline tracking
  • Supported: Omnichannel attribution across calls, texts, form fills, and chats
  • Supported: Conversation intelligence tools like live listen, transcriptions, call recording, and keyword spotting
  • Supported: Browser-based softphone to facilitate the communication of in-office or remote workforces without the need for expensive desk phones.
  • Supported: Power outbound campaigns with bulk SMS messaging and auto dialer features
  • Supported: Advanced call routing options from customizable IVRs to georouting, and smart routers to accommodate any unique scenarios a business faces
  • Supported: An open API with included development office hours to support and scale for any unique integrations and use cases

CallTrackingMetrics Screenshots

Reporting and AnalyticsActivity LogContact DetailsSoftphone InterfaceTranscriptions & Voice

CallTrackingMetrics Integrations

CallTrackingMetrics Competitors

CallTrackingMetrics Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)60%
Mid-Size Companies (51-500 employees)30%
Enterprises (more than 500 employees)10%

CallTrackingMetrics Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Alternatives

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Frequently Asked Questions

What is CallTrackingMetrics?

CallTrackingMetrics is a call tracking solution for all online and offline channels with real-time reporting and intelligent routing.

Who uses CallTrackingMetrics?

The most common users of CallTrackingMetrics are from Small Businesses and the Marketing & Advertising industry.

Reviews and Ratings

(12)

Ratings

Reviews

(1-9 of 9)
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Score 8 out of 10
Vetted Review
Verified User
Review Source
We use CTM to keep communications with our clients and keep records of the same. It allows us to listen to users' calls live and it is very useful for quality control and follow up. Additionally, we use it for call tracking purposes for digital marketing accounts since CTM allows to install codes on the backend of websites for tracking numbers to be swapped dynamically based on the traffic source.
May 28, 2021

Easy as 1,2,3

Score 10 out of 10
Vetted Review
Verified User
Review Source
We use CallTrackingMetrics for all of the students that we come in contact with. It helps us as Admissions Counselors to know when and who is calling to speak with us. It is being used across our whole Admissions Department. I feel was though it has helped me tremendously keep tabs with the students I work with.
Score 10 out of 10
Vetted Review
Reseller
Review Source
CallTrackingMetrics is being used by our entire organization internally and we use it with many clients. First, we use it internally for call tracking and attribution for all calls and forms to our business. Specifically, we use dynamic number intersection on our website for both paid and organic sources as well as offsite tracking on GMB (Google My Business) listing. We also use the triggers for automatically send notifications for calls that have certain events such as call length, missed call, incoming text message or when calls contain certain words or phrases. The certain words or phrases is known by the transcription tool CTM offers which transcribes all your calls and then allows you to set certain words or phrases that automatically tag the call.

We also use CTM for our clients. Most of our clients have similar setups to how we use it at out Agency but we have done a few more significant integrations with clients. One integration that I would like to note was with Salesforce CRM. We connected CTM with a clients Salesforce instance and its a very tight integration in our opinion. You can pass not only call data but website and advertising data into Salesforce easily with this integration.
Christopher R. Chaput | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
Review Source
Used in Marketing for Channel Attribution with unique tracking numbers; Used in Customer Experience with Live Chat; Used in Analytics with Form Reactor and other Conversation Tracking
Score 9 out of 10
Vetted Review
Verified User
Review Source
Our company uses call tracking metrics for many of our agencies clients to help us track phone call conversions on many different platforms. It helps us get much better conversion data for better optimizations and insights. It has amazing features so we can integrate with Google Analytics and push back the conversion totals.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use [CallTrackingMetrics] to track conversions from marketing efforts as well as uncover issues in the sales process for our clients. This allows us to validate the leads we are driving and improve the conversion from lead to sale / customer / patient etc.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use CallTrackingMetrics as our 'go-to' call tracking resource for all of the varied businesses that we work with. Annually, this means we're implementing call tracking solutions for hundreds of businesses of all sizes. CallTrackingMetrics integrates neatly with our reporting systems and allows us to track the value of every ad dollar back to real data.
January 21, 2021

Love CTM!

Score 9 out of 10
Vetted Review
Verified User
Review Source
We use it in our digital marketing department as a way to implement call tracking for some of our marketing clients. It ensures our conversion reporting is accurate since Google doesn't do the best job of tracking those. We also listen to the calls and help the company by reporting back what we heard and advice for the sales team.