Name: Calyx Point
Rating: 6.3 (9 reviews)
Author: Calyx Software

Help Desk

Web and Video Conferencing

Customer Support

Business Intelligence (BI)

Collaboration

Contract Management

Enterprise Legal Management

Environmental Health and Safety (EHS)

Meeting Management

Procurement

VoIP

Enterprise

Accounting

Expense Management

Spend Management

Subscription Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Browser

Cloud Cost Management

Cloud Storage

Component Content Management

Converged Network Adapters (CNAs)

Data Center Infrastructure Management

Data Observability

Data Pipeline

Extended Detection and Response (XDR)

Fraud Detection

Infrastructure-as-Code (IaC)

Integration Platform as a Service (iPaaS)

Internet of Things (IoT)

Interoperability

Managed Print

Network Performance Monitoring

Password Management System

Release Management

Remote Support

Session Border Controllers

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Audio Editing

Content Management

Creative Collaboration

Direct Mail Automation

Email Marketing

Gamification

Intent Data

Marketing Analytics

Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Transcription

Professional Services

Customer Relationship Management (CRM)

Headless eCommerce

Multichannel Retail

Presales

Sales Intelligence

Sales

Certificate Lifecycle Management

Security

Architecture

Commercial Drone

Construction Accounting

Hotel Management

Loan Servicing

Oil and Gas

Public Sector Software

Telemedicine

Vendor Neutral Archive (VNA)

Vertical-Specific

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### Customer Service Quality
Users consistently express frustration with Calyx Point's customer service quality. The reviews highlight a common theme of difficulty in reaching a human representative, long wait times, unhelpful responses, and lack of follow-up on reported issues. Many users report feeling let down by the lack of effective communication and support from the customer service team. Despite a few positive comments, the overall sentiment leans towards dissatisfaction with the level of service provided by Calyx Point's customer support.

### Technical Support and Issue Resolution
Users consistently express frustration with Calyx Point's technical support and issue resolution, highlighting ongoing issues, lack of response, and glitches impacting daily operations. The sentiment across reviews indicates a pattern of dissatisfaction with the software's support system, with users reporting difficulties in reaching knowledgeable support staff, delayed responses to queries, and unresolved technical issues. The lack of effective communication regarding known issues and updates further compounds user frustrations, leading to a general consensus that Calyx Point's technical support and issue resolution capabilities fall short of user expectations.

### Loan Origination Processes
Users generally believe that Calyx Point's loan origination processes have both strengths and weaknesses. While some users appreciate the ease of use and step-by-step application process, others find the software unreliable and time-consuming, especially when it comes to interfacing with other vendors and importing data. The software's ability to streamline the loan origination process is praised by some, but criticized by others for its lack of efficiency and functionality. Despite its long-standing presence in the industry, opinions on Calyx Point's loan origination processes remain divided among users.

### Industry Adaptation and Evolution
Users universally praise Calyx Point's adaptability and longevity in the ever-evolving mortgage industry. The software's ability to keep pace with the changing landscape of the mortgage sector has garnered high acclaim from long-time users. They appreciate how Calyx Point has consistently adapted to industry trends and technological advancements, making it an indispensable tool for mortgage professionals. The positive feedback underscores the software's strong reputation for its industry adaptation and evolution capabilities.

Easy to use: Many users have found the software easy to navigate and praised its user-friendly interface. It has a low learning curve, making it accessible even for those new to the mortgage field.

Basic data entry: Some reviewers appreciated that the software offers basic data entry features, which makes it simple to train other employees for data input. This feature helps streamline the workflow and ensures accurate information entry.

Integration and connectivity: Several users mentioned that Calyx Point integrates well with various agencies and vendors in the mortgage industry. They appreciate the seamless connectivity, which allows them to easily access necessary information and collaborate with different stakeholders.

Lack of Web-based Functionality: Many users have expressed frustration with the Loan origination system not being web-based, as it hinders multiple people from accessing the software simultaneously and makes updates unclear. Some users have also found it necessary to trick the system for correct reading.

Poor Customer Service: Numerous reviewers have had negative experiences with customer service, citing unhelpful and ineffective support in resolving issues. Users feel that their time is disregarded and express frustration with glitches and outdated functionalities.

Difficulties with Tech Support: Users have struggled to reach tech support after the URLA roll-out, experiencing long wait times and receiving little response. They criticize poor design and labeling of the software, as well as its lack of functionality.

Calyx Point has been widely used in the mortgage industry for various purposes. Users have found the software to be user-friendly and helpful for mortgage origination and processing. It allows mortgage brokers, bankers, originators, and processors to generate reports and customize options according to their specific needs. The software's ability to create 3.2 files and transfer files to lenders via the MISMO 3.4 file standard has been particularly useful for ensuring seamless communication and data exchange within the industry.

Despite some negative experiences with botched updates and lack of customer support, Calyx Point has been a satisfactory tool for many years. However, recent glitches and poor service have caused frustration among some users. Despite these issues, Calyx Point is still considered a comprehensive application that makes the job of team managers easier. This software continues to be recommended by some users in the mortgage industry, although caution is advised due to potential problems with updates and customer support.

Calyx Software offers Point for mortgage officers, software supporting the loan lifecycle from prequalification to processing.

Calyx Point

Loan Servicing Software automates the loan lifecycle from origination, credit decisioning, payment processing and collections, to accounting and reporting.

Likelihood to Recommend

Calyx Software

Loan Workflow

Tools used by loan origination and servicing and servicing agents to streamline their workflows.

Loan Document Management

This feature allows users to store, manage, and track all loan-related documents, ensuring compliance and efficient processing.

Loan Workflow Automation

This feature helps to automate various stages of the loan process, improving efficiency and reducing manual errors.

Loan Software Integrations

This feature allows lenders to access credit reports and scores from major credit bureaus, aiding in the credit assessment process, and integrate with CRM tools and third-party databases to manage borrower relationships.

Loan Reporting and Analytics

Allows users to generate various reports and analyze data related to loan origination and servicing, helping to make informed decisions.

Financial Reporting and Compliance

Financial statements and regulatory filings

Management Reporting

Tools facilitating creation of internal ad hoc or standard reports.

XBRL support for regulatory filing

Support for the XBRL standard reporting format for exchanging financial data.

Excel-based Reporting

Ad hoc or formatted reports using MS Excel.

Data Security

Tools and features that help keep data secure from unauthorized access or internal exposure.

At-Rest Data Encryption

Data at rest is encrypted, requiring decryption to read the underlying data.

In-Transit Data Encryption

Data is transmitted in an encrypted state, preventing interception of raw in-flight data.

In-Use Data Encryption

Data remains encrypted even when stored in non-persistent storage (RAM, CPU caches, and CPU registers). This prevents access to data through malware on an individual device.

Data Redaction

The product's capability to return redacted data in place of actual data when queried. For instance, a redacted query for the phone number 555-5555 could return ***-**55.

Bitrix Site Manager

Seismic Learning

Brother HL Series

Calyx Point 2021-12-02 23:20:33

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Not intuitive

User interface

Lots of room

Simple interface

Provides reports

Marketing tools

Home

Loan Servicing Software

We use Calyx Point as our loan origination software to capture client data, structure mortgages, and transfer the files to lenders via the new MISMO 3.4 file standard. I personally use it to initiate loans, create scenarios for myself and other loan officers. I also use Point to help other loan officers with their files and troubleshoot.

Simple interface
Connects well with agencies, vendors
Provides reports for tracking activity
Marketing tools

There is lots of room for improvement as there have been many bugs in the implementation of the new format. Responsiveness to customer needs was inexcusably slow for a change that was years in the planning.
Many of the calculations seem inconsistent on Fees Worksheet and other pages, including differences in how the information appears when printed vs onscreen.
The menus are not intuitive and could be much better.
The user interface is archaic.
Field links do not work correctly and take a long time to be corrected.

It's already known
It basically works, most of the time
it's supposedly less expensive than other options

The program meets the bare minimum for originating loans but when it breaks, the impact is significant. Even a small break in generating a report with inaccurate numbers can cause loss of confidence in our business and loss of a deal.
The downtime caused by the extremely poor implementation of the new URLA was costly and unnecessarily painful. The company did not adequately prepare for this. Some glitches were inevitable but they had [few] resources available to address the issues they knew were coming.
Customer service from the company by phone takes hours and is often a wasted effort. Wasting their customer's time is costly to their businesses.
If I were starting a mortgage company or selecting a new LOS, I would not select Calyx.

Primary loan origination software to develop loan applications in order to submit to lenders.

I can’t say
I don’t have any examples
The suite is a constant thorn in my side

Interface is cumbersome.
Input sections do not self populate in other parts of the application
Never clear whether I’m connected to our server

Only way to do my job
Connectivity to brokers server
That’s it

The learning curve to proficiency is steep
My goals of developing a smooth workflow [are] hindered by the lack of Point’s intuitiveness

Bitrix Site Manager, Lessonly, Brother HL Series

Calyx Point

Overview

What is Calyx Point?