TrustRadius
Campaign Monitor enables users to create, send, and optimize email marketing campaigns.https://dudodiprj2sv7.cloudfront.net/product-logos/N0/tb/SLWFP1F049LB.jpegCampaign MonitorPretty Good, But Missing a Few Key Features2018-07-23T01:52:52.655ZCampaign Monitor is used solely by the marketing department to help support other departments within the organization. It helps us promote other department’s events, products, and services. We also use it for our content marketing newsletter that we send out twice a week.,Campaign Monitor’s support is great. They have a great help page built out to help answer all your questions, and if you do have a question or issue that needs extra support, their support team responds within a couple hours to help resolve the issue.
The email builder is very clean and easy to use. It makes A/B testing, personalization, and dynamic content easy to implement.
I appreciate the insights reporting that Campaign Monitor provides. We use that regularly for our quarterly reporting to track list growth, as well as campaign performance from a high level.
The automation is very straight forward and has truly transformed our marketing. The learning curve is pretty low, so my entire team knows how to use it to create and edit automated email journeys.,Campaign Monitor doesn’t have any native social sharing features. You have to go to a third party site in order to get the links for social sharing buttons as a work around. You also can’t edit the social cards in Campaign Monitor, so your emails can appear unformatted in the preview image when sharing on social.
There is no way to tell when other team members are working in an email Campaign in the email builder. This has been an issue for us on multiple occasions where two people are working in an email and someone’s work gets accidentally overrided. There is also no manual save feature, instead it auto saves. We’ve had issues with emails not getting saved correctly due to this.
Currently there is no way to organize your email campaigns. It would be helpful to have a folder feature so we could sort the different types of campaigns rather than searching through all archived campaigns.
I haven’t been impressed with our Customer Successs Managers. None of them have been helpful, and they tend to be pretty hands off. They only talk to us when I reach out to them and remind them that our account exists and we want support.,7,We have seen a small decrease in investment since switching to Campaign Monitor in terms of revenue. Our ROI for Q2 of 2018 was 2,869%. This isn’t drastically different than what we were getting with our previous provider, MailChimp, which was 3,497.77% for the year of 2017. We’ve been using Campaign Monitor for 7 months now, so we still need some more data to get an accurate comparison.
On the other hand, Campaign Monitor has helped us significantly with segmentation and targeting. This helps us achieve our business goals of better segmentation in our promos, and getting away from batch and blast. This also helps us decrease our list unsubscribes.
Campaign Monitor’s segmentation, personalization, and dynamic content features have helped us increase revenue for our quarterly product sales. We have had two of our best sales ever since using Campaign Monitor.,MailChimp and Emma,250,000 to 1 million,Both,Asana, Slack, Meltwater Media Intelligence PlatformBecca SangwinIncredibly powerful, flexible, and extendable email platform2018-08-04T19:27:42.056ZWe used CM as our mail server. We deeply integrated it with Facebook apps, wordpress websites, custom-built web apps and more. We used it as our content editor, email notifications server, and even used the lists as our CRM at times depending on the customer and the implementation. The perfect API and resell ability are what made it the one for us.,API
White Label / Resell
Usable,Simple templates
Inborn templates
WYSIWYG,10,Email marketing is highly commoditized, so not like a huge ROI, but if email marketing is an essential service in your portfolio, it is the best
Time saver for email marketing
Time saver for email from apps,Constant Contact and MailChimp,100,000 to 250,000,Both,Facebook for Business, WordPress, Domo,Campaign creation
List management
Dynamic designs,Yes,10Nick WynkoopEasy To Use. Great Functionality.2018-09-26T19:45:18.469ZWe recommend Campaign Monitor to our clients. In most instances, we simply set up the account and design their first template, while in some cases we manage their campaigns on an ongoing basis.
In any case, we need to be able to recommend a premium product and have access to a range of analytics that will help our clients make better decisions. Campaign Monitor delivers this in spades.,It's super-simple to use. From setting up a template from the gallery, creating a campaign or even setting up automation.
Its automation is basic but it's powerful.
The pricing scales well allowing our clients to grow.,The entry-level plan is not as competitive
It's not as widely integrated as Mailchimp,8,From an agency perspective, it aids in reinforcing our role as a trusted advisor while also giving us an opportunity to earn passive income.
From our clients perspective, Campaign Monitor provides the peace of mind that emails will be delivered and look fantastic.,MailChimp, Constant Contact and AWeber,10,000 to 25,000,B2B,Toggl, SEMRush, WP EngineQuentin AisbettCampaign Monitor...Just Ok2018-07-27T19:40:22.511ZSolving email marketing automation and updates back into SalesForce. Campaign Monitor (CM) allows us to send email without having to resort to using Outlook. Its always surprising to me how many businesses still use Outlook to send outbound marketing email.While CM's email servers tend to not be as widely accepted by other businesses we market to, their support does do their best to help figure out what went wrong with hard bounces from blocked servers.List/subscribers are easy to use and add/delete contacts from. Support is very good and responds quickly. Many plugins for other platforms.I would also point out that the way that campaign stats are presented is not quite there as well. Would like some deeper dive ability to zoom in and out on a campaign.,CM is a great budget platform to use for outbound email.
Overall CM is a good company and easy to work with. They have great support but fall short in only a few areas. Would be a good starting out platform to use.,Email template editor is awful. Not as bad as say MS Dynamics CRM... But its more difficult than MailChimp. This is mainly my biggest pain point with CM.,4,I would say overall a positive impact. Positive that we have the service but there are also others that would be better.,MailChimp, HubSpot and ActiveCampaign,Less than 10,000,B2B,MailChimp, HubSpot, Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM), GaggleAMP Amplify, FormstackVerified UserNon profit use2018-03-30T21:27:18.909ZWe use Campaign Monitor for email marketing campaigns. It's used across the whole organization and is the standard platform.,Nice design tools
Salesforce integration
Analytics,Strong overall
Raisers edge integration,9,Efficiency
Standardization,luminate online,10,000 to 25,000,B2C,Google AnalyticsDavid Nero
Unspecified
Campaign Monitor
56 Ratings
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