With the latest version (Camtasia 2020), I actually had problems with an Imac with HighSierra, but from the first moment they answered and guided me to solve the problem, even before making the purchase (with some doubts I had). And they have support in English and Spanish, I really liked that.
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I haven't used the online support much at all, but when I did, they were fast to respond and had a simple resolution. Support, however, is available via other users and is relatively easy to find. There are a ton of tutorial videos available to learn how to use certain features. However, I feel that there is a gap in support and there could be more up-to-date tutorials for all of the available features.
We only contacted support one time but the response was fast and the question was answered to our satisfaction. The person answering our emails seemed to investigate the issue thoroughly and followed up with us later to make sure that the problem was solved. They were also very courteous.
- Relies on the user community for most support questions, they seem to ignore important suggestions that I've seen being made for years, like not having automatic shadows on all shapes and callouts.
- You don't need a lot of support in the product, but it's a good thing.
- Their training videos are pretty good.
I have only interacted with Tech Smith's support a few times, but overall they have been great. I know that they have a strong history of providing great support to other users.
I have never had an issue that the support team had not been able or willing to help with.
I have had zero need to reach out to Camtasia support that I remember. I view this as a strength. That said, I have performed verbal interviews and electronic surveys with members of the Camtasia team. Their proactive reaching out has been helpful and instilled a belief that they are committed to their customers. Additionally, regular feature releases reinforce this belief.
Any time I’ve had a challenge with Camtasia, their software support has been top-notch. They answer quickly and always give a solution that works. Plus, their annual product cycle means that each year they update the product with a new release that adds features, templates, and more that enhanced the training videos we are able to create.
Camtesia have been very supportive in providing answers to questions asked through email.
I have not used their customer support as of yet. I am happy to report that there have been no issues in my experience.
I've only had limited experience with the TechSmith team, but the two times I've worked with them, they have been very responsive and helpful. In addition, their blog is fantastic! It offers helpful advice and shares best practices within the industry. Being new to e-learning, I really appreciated the extra information. Their Camtasia certification course was helpful too - it was practice-based and comprehensive.
Camtasia offers great help videos to facilitate learning how to use the platform.
They know their product and are extremely helpful.
Questions were addressed in a fair amount of time.
Camtasia from TechSmith is a tool for making screen and video recordings.
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