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What is Canfigure?

Canfigure is a software solution for ITAM and ITSM management including integrated CMDB based on the ITIL framework. It can be adapted for any business requirement and its interface aims to enable the customer to customize the software with minimal…

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What is Canfigure?

Canfigure is a software solution for ITAM and ITSM management including integrated CMDB based on the ITIL framework. It can be adapted for any business requirement and its interface aims to enable the customer to customize the software with minimal support.

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  • Premium Consulting / Integration Services

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Product Demos

Canfigure ITSM solution overview

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Product Details

What is Canfigure?

Canfigure is a modular Configuration Management solution boasting flexibility, and a variety of use cases, including:

Canfigure for Asset Management

  • Supports any type of Fixed Asset (Plant / Property / Equipment)
  • Multi-location Inventory Management
  • Maintenance schedules
  • Financial Reporting
  • Labels and bar code scanning
  • Ticket & Action built-in workflows for life-cycle management
  • Track dependencies, usage and location
  • Integration with CMDB

Canfigure for Configuration Management

The heart of Canfigure is a Configuration Management Database (CMDB) that underpins all other functions. The CMDB holds data in the form of Configuration Items (CIs) and the relationships between them. The CMDB can be populated from multiple data sources including CSV, Excel, Active Directory, API, Discovery Tools and other external data sources.

Canfigure's default CI types include Locations, People, Devices, Software, Documents, Networks, Racks, Data Stores and Collections. Easy to understand relationship diagrams are at your fingertips.

Canfigure for Change Management

Reduces risk to the enterprise, with asset governance. Canfigure supports multiple levels of review and approval for all changes with full integration with asset and incident management. The Template driven design enables users to pre-define workflows and approval rules. Leverage the CMDB to perform a full impact analysis and trigger notifications to the right people.

Canfigure for Release Management

Canfigure can be used to manage deployments of complex applications across multiple environments, with a release management extension supporting Work Packages, Projects, Software Components and Release calendars.

Canfigure for Service Desk

Canfigure includes ITIL compatible Incident, Request, Problem, SLA and Service management. The template-driven engine allows for custom workflows without any additional coding. Canfigure includes all the things you'd expect from a Service Desk solution including: ​
  • Ticket create/update from E-mail
  • Customer Survey
  • SLA and SLT metrics
  • End User Self-Service
  • APIs for Ticket Create/Read/Update/Delete
  • Branded E-mail and UI
  • Mobile access
  • Public Portal facility

Canfigure Features

  • Supported: IT Service Management
  • Supported: Change Management
  • Supported: Asset Management
  • Supported: CMDB
  • Supported: Product Manufacturing Management

Canfigure Screenshots

Screenshot of Asset Management MenuScreenshot of Product Test & Validation MenuScreenshot of CMDB Menu and Relationship example

Canfigure Video

Overview of Canfigure as ITSM solution

Canfigure Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Ubuntu, Amazon Linux 2
Mobile ApplicationApple iOS, Android, Windows Phone
Supported CountriesGlobal
Supported LanguagesEnglish, translation available

Canfigure Customer Size Distribution

Small Businesses (1-50 employees)20%
Mid-Size Companies (51-500 employees)60%
Enterprises (more than 500 employees)20%
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Reviews and Ratings



(1-1 of 1)
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Score 10 out of 10
Vetted Review
Verified User
Been managing and maintaining several databases for customers across several different platforms. Being able to manage and maintain these different "animals" of databases means we need one piece of software that will work across different systems and User Interfaces. With Canfigure, we are able to both customize the database and also manage the UI (user interface) without the typical hand-holding needed when handling clients' databases.
  • User interface
  • Customization
  • Lack of vendor involvement needed
  • Onboarding.
  • Startup cost.
  • Customer service.
Super straightforward implementation with this software. My company set it up without help from the vendor. We were able to use their installation guide. It might be truly designed for the ICT industry, however, it is easily adaptable for other clients in different industries.
  • Configurable
  • Customized well
  • Scalable
  • Helpful with clients.
  • ROI
  • Complex report creation
Adobe Animate (formerly Flash), Adobe Acrobat Sign, Adobe Commerce (Magento Commerce)
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