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Canfigure

Canfigure

Overview

What is Canfigure?

Canfigure is a software solution for ITAM and ITSM management including integrated CMDB based on the ITIL framework. It can be adapted for any business requirement and its interface aims to enable the customer to customize the software with minimal…

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Recent Reviews

TrustRadius Insights

Users of this product have had a positive experience, praising the excellent customer support and quick issue resolution provided by the …
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Pricing

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What is Canfigure?

Canfigure is a software solution for ITAM and ITSM management including integrated CMDB based on the ITIL framework. It can be adapted for any business requirement and its interface aims to enable the customer to customize the software with minimal support.

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  • $0.30
    Required

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

Canfigure ITSM solution overview

YouTube
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Product Details

What is Canfigure?

Canfigure is a modular Configuration Management solution boasting flexibility, and a variety of use cases, including:


Canfigure for Asset Management

  • Supports any type of Fixed Asset (Plant / Property / Equipment)
  • Multi-location Inventory Management
  • Maintenance schedules
  • Financial Reporting
  • Labels and bar code scanning
  • Ticket & Action built-in workflows for life-cycle management
  • Track dependencies, usage and location
  • Integration with CMDB

Canfigure for Configuration Management

The heart of Canfigure is a Configuration Management Database (CMDB) that underpins all other functions. The CMDB holds data in the form of Configuration Items (CIs) and the relationships between them. The CMDB can be populated from multiple data sources including CSV, Excel, Active Directory, API, Discovery Tools and other external data sources.

Canfigure's default CI types include Locations, People, Devices, Software, Documents, Networks, Racks, Data Stores and Collections. Easy to understand relationship diagrams are at your fingertips.

Canfigure for Change Management

Reduces risk to the enterprise, with asset governance. Canfigure supports multiple levels of review and approval for all changes with full integration with asset and incident management. The Template driven design enables users to pre-define workflows and approval rules. Leverage the CMDB to perform a full impact analysis and trigger notifications to the right people.

Canfigure for Release Management

Canfigure can be used to manage deployments of complex applications across multiple environments, with a release management extension supporting Work Packages, Projects, Software Components and Release calendars.

Canfigure for Service Desk

Canfigure includes ITIL compatible Incident, Request, Problem, SLA and Service management. The template-driven engine allows for custom workflows without any additional coding. Canfigure includes all the things you'd expect from a Service Desk solution including: ​
  • Ticket create/update from E-mail
  • Customer Survey
  • SLA and SLT metrics
  • End User Self-Service
  • APIs for Ticket Create/Read/Update/Delete
  • Branded E-mail and UI
  • Mobile access
  • Public Portal facility

Canfigure Features

  • Supported: IT Service Management
  • Supported: Change Management
  • Supported: Asset Management
  • Supported: CMDB
  • Supported: Product Manufacturing Management

Canfigure Screenshots

Screenshot of Asset Management MenuScreenshot of Product Test & Validation MenuScreenshot of CMDB Menu and Relationship example

Canfigure Video

Overview of Canfigure as ITSM solution

Canfigure Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Ubuntu, Amazon Linux 2
Mobile ApplicationApple iOS, Android, Windows Phone
Supported CountriesGlobal
Supported LanguagesEnglish, translation available

Canfigure Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)20%
Mid-Size Companies (51-500 employees)60%
Enterprises (more than 500 employees)20%
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Comparisons

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Reviews and Ratings

(1)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users of this product have had a positive experience, praising the excellent customer support and quick issue resolution provided by the vendor. They have found the product to be user-friendly and customizable, seamlessly integrating it into their daily routines. Particularly in resource-constrained environments, the product has proven invaluable in delivering a better and more managed service. With its ITIL/ITSM rules management and enforcement capabilities, as well as external application extension and integration, users appreciate the flexibility and functionality it offers. The security policy enforcement and MRP functionality have received positive feedback from users, along with the historical reporting feature that aids in trend analysis. Overall, the product's full lifecycle management capabilities have been well-received.

While there have been some minor points of improvement suggested by users, such as enhancing the reporting functionality to be more user-friendly and comprehensive admin manuals, the overall sentiment remains positive. Users also noted that adding pictures as attachments could be streamlined to avoid bypassing the product for email communication. However, these suggestions are outweighed by strong points such as outstanding vendor support, ease of maintenance reducing the need for support team resources, and competitive pricing. With features facilitating business continuity and communication, combined with its high configurability and speed, this product has proven itself valuable to users over their three-year period of working with it. Additionally, the responsive support from the vendor and frequent releases incorporating user requests have further enhanced their experience.

Customization Capabilities: Reviewers have praised the customization capabilities of SupaTools, with several users mentioning that they can easily add, remove, and change features and fields as needed. This flexibility allows them to tailor the tool to their specific requirements.

User-Friendly Interface: Many users have found the user interface of SupaTools to be customizable and intuitive. They appreciate being able to tailor it according to their specific needs, which makes navigation and management of IT assets and services easy.

Excellent Customer Service: The customer service provided by both SupaTools and Canfigure has received high praise from reviewers. One user even mentioned that it was one of the best customer service experiences they had with any vendor or company. The teams are described as responsive, helpful, accommodating requests, and providing assistance in making design and integration decisions.

Outdated Web Interface: Some users have expressed that the web interface of the software looks outdated and may impact their overall user experience. They suggest updating the design to provide a more modern look and feel.

Difficult Navigation: Users have mentioned that navigating the software can be challenging, as it requires multiple clicks to access certain modules or forms. This could potentially slow down workflow efficiency for some users. Simplifying the navigation process by reducing the number of clicks required could improve user satisfaction.

Challenging Report Generation: Generating complex reports from the system has been described as challenging by several users. Although the support team is available to assist or create new reports if needed, this additional step may cause inconvenience for some users. Enhancing the report generation capabilities within the software itself could streamline this process and make it more user-friendly.

Reviews

(1-1 of 1)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
Been managing and maintaining several databases for customers across several different platforms. Being able to manage and maintain these different "animals" of databases means we need one piece of software that will work across different systems and User Interfaces. With Canfigure, we are able to both customize the database and also manage the UI (user interface) without the typical hand-holding needed when handling clients' databases.
  • User interface
  • Customization
  • Lack of vendor involvement needed
  • Onboarding.
  • Startup cost.
  • Customer service.
Super straightforward implementation with this software. My company set it up without help from the vendor. We were able to use their installation guide. It might be truly designed for the ICT industry, however, it is easily adaptable for other clients in different industries.
  • Configurable
  • Customized well
  • Scalable
  • Helpful with clients.
  • ROI
  • Complex report creation
Adobe Animate (formerly Flash), Adobe Acrobat Sign, Adobe Commerce (Magento Commerce)
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