Capsule CRM

Overview

Reviews

Capsule CRM - an easy pill to swallow.

7
  • Capsule CRM is something we have tried across the whole organization.
  • The business problem it addresses is team disharmony, task and time …
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Solid CRM App

9
We use Capsule CRM to keep track of all our customers and potential customers interactions across the entire organization. We use it to …
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Great CRM for small businesses!

9
We needed a CRM for our company that was easy to use and low cost. Capsule CRM had a free version for 250 contacts or less that worked …
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Great lightweight CRM

8
As a small organisation that doesn't need huge CRM functionality, Capsule has been great. It has been really easy to use and integrates …
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Great CRM option!

8
I use the free version of Capsule CRM for my business to keep track of clients. Capsule is a great CRM for those who want to use contact …
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Popular Features

View all 31 features

Integration with email client (e.g., Outlook or Gmail) (12)

9.1
91%

Customer data management / contact management (13)

8.5
85%

Pipeline visualization (13)

8.0
80%

Opportunity management (13)

7.9
79%

Reviewer Pros & Cons

View all pros & cons

Pricing

View all pricing

Professional

$18

Cloud
per month per user

Teams

$36

Cloud
per month per user

Enterprise

$54

Cloud
per month per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://capsulecrm.com/signup

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $18 per month per user

Features Scorecard

Sales Force Automation

8.4
84%

Customer Service & Support

8.4
84%

Marketing Automation

8.5
85%

CRM Project Management

8.1
81%

CRM Reporting & Analytics

7.8
78%

Customization

8.2
82%

Security

8.4
84%

Social CRM

7.9
79%

Integrations with 3rd-party Software

8.0
80%

Platform

8.0
80%

Product Details

What is Capsule CRM?

Capsule is a CRM solution for businesses of up to 1,000 employees. The vendor boasts over 10,000 businesses globally as customers, who choose it as the platform to deliver success across their sales and customer facing teams. Capsule is presented as easy to use and quick to adopt. It also integrates with a growing range of popular apps, including Google G Suite, QuickBooks, MailChimp and Zapier. A free trial is available, and paid plans are available from $18 per user, per month.

Capsule CRM Screenshots

Capsule CRM Video

How to use Outlook with Capsule using its Outlook Add-in

Capsule CRM Integrations

Capsule CRM Competitors

Capsule CRM Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Alternatives

View all alternatives

Frequently Asked Questions

How much does Capsule CRM cost?

Capsule CRM starts at $18.

What is Capsule CRM's best feature?

Reviewers rate Integration with email client (e.g., Outlook or Gmail) and Channel / partner relationship management highest, with a score of 9.1.

Who uses Capsule CRM?

The most common users of Capsule CRM are from Small Businesses and the Marketing & Advertising industry.

Reviews and Ratings

(36)

Ratings

Reviews

(1-13 of 13)
Companies can't remove reviews or game the system. Here's why
Farjana Labonno | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Capsule CRM: Increased Efficiency.
  • Capsule CRM: Helps With Resource Planning.
  • Capsule CRM: Enhanced Sales Process Efficiency.
  • Capsule CRM: Effective Marketing And Management Package.
  • Capsule CRM: Latest Version Should Include Compensating Effects.
Samuel-Borris James | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Capsule CRM software not only interprets with resource planning but maintains the customer relationship at its peak.
  • This software is altogether a big package to promote and control the business movements on a high scale
  • This application tends to work with all versions but, there is no plan to cop up with the R13 version so, the latest version should have all effects to compensate for the business dealings.
November 29, 2018

Excellent free CRM!

Alicia Barevich, bCRE, bCEE | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • It's enabled us to have a cloud-based live database, rather than living off spreadsheets or an antiquated Access database
  • It's hard to really quantify ROI on a small startup, but it's been very helpful to have a small scale but powerful CRM as we grow the company.
  • Since we don't use it entirely as it's intended, the terminology and shortcuts are a bit confusing.