Capsule CRM

Capsule CRM Reviews

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Ratings and Reviews
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Samuel-Borris James | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Capsule CRM is the best application in allocating the problems and reasons for any project drawback. Your solution will be there within seconds. It controls business empowerment with its authentic approach and we can use this application without any problem. Our employees are on a single platform and we can decide and implement things at once. There is no need to wait for any meeting, as everything is just a click away. Our promotions are technical and easy to understand for clients and they can communicate well to deliver their ideas.

Capsule CRM Scorecard Summary

Feature Scorecard Summary

Sales Force Automation (9)
87%
8.7
Customer data management / contact management (12)
87%
8.7
Workflow management (10)
93%
9.3
Territory management (5)
87%
8.7
Opportunity management (12)
87%
8.7
Integration with email client (e.g., Outlook or Gmail) (11)
90%
9.0
Contract management (9)
90%
9.0
Quote & order management (8)
81%
8.1
Interaction tracking (10)
80%
8.0
Channel / partner relationship management (9)
90%
9.0
Customer Service & Support (3)
84%
8.4
Case management (6)
86%
8.6
Call center management (5)
87%
8.7
Help desk management (6)
80%
8.0
Marketing Automation (2)
87%
8.7
Lead management (8)
89%
8.9
Email marketing (7)
85%
8.5
CRM Project Management (3)
82%
8.2
Task management (10)
81%
8.1
Billing and invoicing management (8)
85%
8.5
Reporting (10)
82%
8.2
CRM Reporting & Analytics (3)
75%
7.5
Forecasting (10)
72%
7.2
Pipeline visualization (12)
79%
7.9
Customizable reports (9)
76%
7.6
Customization (4)
83%
8.3
Custom fields (10)
79%
7.9
Custom objects (8)
83%
8.3
Scripting environment (6)
86%
8.6
API for custom integration (8)
84%
8.4
Security (2)
83%
8.3
Single sign-on capability (7)
82%
8.2
Role-based user permissions (8)
85%
8.5
Social CRM (2)
77%
7.7
Social data (9)
79%
7.9
Social engagement (8)
75%
7.5
Integrations with 3rd-party Software (2)
78%
7.8
Marketing automation (8)
78%
7.8
Compensation management (6)
79%
7.9
Platform (1)
81%
8.1
Mobile access (9)
81%
8.1

What is Capsule CRM?

Capsule is a CRM solution for businesses of up to 1,000 employees. The vendor boasts over 10,000 businesses globally as customers, who choose it as the platform to deliver success across their sales and customer facing teams. Capsule is presented as easy to use and quick to adopt. It also integrates with a growing range of popular apps, including Google G Suite, QuickBooks, MailChimp and Zapier. A free trial is available, and paid plans are available from $18 per user, per month.

Capsule CRM Screenshots

Capsule CRM Competitors

Capsule CRM Pricing

More Pricing Information

SaaS Editions Pricing
Pricing DetailsTerms
Capsule CRM$12.00Per Month Per User

Capsule CRM Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

What is Capsule CRM's best feature?

Reviewers rate Workflow management highest, with a score of 9.3.

Who uses Capsule CRM?

The most common users of Capsule CRM are from Small Businesses and the Marketing & Advertising industry.