Skip to main content
TrustRadius
Capterra

Capterra

Overview

What is Capterra?

Capterra is a technology review platform that connects sellers of B2B software to potential buyers. Capterra also offers account management features and review generation for vendors.

Read more
Recent Reviews
Read all reviews
Return to navigation

Product Demos

Webscraping demo 1 - capterra.com

YouTube
Return to navigation

Product Details

What is Capterra?

Capterra is a technology review platform that connects sellers of B2B software to potential buyers. Capterra also offers account management features and review generation for vendors.

Capterra Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(43)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Based on user reviews, here are three common recommendations for CONTEXT:

  1. Consider maximizing opportunities on other review sites before leveraging PRODUCT's paid placement. Users suggest thorough research and exploring alternative options.
  2. Use PRODUCT as a platform to see the opinions of different software users and find the best product. It is recommended as an easy service to use when looking for software vendors in a specific area.
  3. Be cautious of duplicate leads and closely monitor their handling. Some users express frustration with the platform's management of this issue and advise caution.

These recommendations reflect the opinions and experiences of various users and should be considered alongside other factors when making decisions about PRODUCT.

Reviews

(1-5 of 5)
Companies can't remove reviews or game the system. Here's why
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We mainly use Capterra when we are in doubt about digital products to use and buy. It is a trustful source of reviews made by previous users that share their considerations of the pros and cons of a product. This allows interested people like us to save time deciding which product might be the best for our necessities.
  • Reviews
  • Product characteristics overview.
  • Product comparison.
  • Outdated use interface.
  • Information hierarchy.
To research a product for a specific need. To gather in one single place information about the price, features, and functions that a product may have. In general, it is well suited for the scenario when you have a limited budget and want to choose the best option considering cost/benefit.
  • User reviews.
  • Competitors comparison.
  • None
Capterra is well known, more traditional, and more focused on the software segment (different from trust pilot), and the descriptions are well summarized and optimized for those who are reading/searching. It is the primary choice by people looking for that purpose, and so it has more written reviews.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
When choosing new software to use for our organization I, like most other people, like to read reviews first. I check a few places, first to make sure they are legit, and then read customer reviews. That is where Capterra comes into play. I can always get feedback and honest thoughts from Capterra. A plus is that it is free to use.
  • They list the cost of the product in the review, and that is something we all want to know up front.
  • You can find comparisons. Maybe the product you want is out of your price range, well they show you the next best thing.
  • Some products also highlight a list of features.
  • I don't have any negatives. When you first sign up, there was a quiz to help you find the products you are looking for.
  • Another positive, not at all negative, is that you can earn rewards for reviews.
  • Only negative, they need a mobile friendly app.
Capterra is best suited for anyone, from business owners looking to upgrade new system software at work to someone looking for reliable internet security at home, Capterra will assist in your decision. It may be less appropriate for anything outside of software, I.E. Medical advice. But if you need help with choosing products for your small business management, this is it.
  • Honest reviews
  • Cost-related information
  • Product specifications and features
  • Capterra has saved me money by helping me choose products that don't allow you to try before you buy.
  • I love the honest customer reviews from verified users.
  • It's free!
I would say they are neck and neck very similar. Both have the same great features, and verified users, and both are free to use. When you look for honest software reviews in any search engine, both companies are the first names to appear. That way you can compare reviews on both sites.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I am always looking for new software for the various parts of my business and more specifically my business funnel. Capterra helps me a lot with my purchasing decisions as I rely on the reviews of others plus the general information of the product. Capterra offers both of those in a concise and easy to understand way.
  • Provides customer reviews
  • Provides product details
  • Compares to other products
  • It's not so clear when product reviews are being sponsored
  • You can offer more sorting options like by price or number of reviews
  • Sometimes I wonder if reviews are sponsored by the organization. If that's the case perhaps make it more clear. People would like to know if the review is potentially biased.
If you're a new entrepreneur and getting into the online world, Capterra is a wonderful resource to help you get started with investing in tech and software, which every online entrepreneur needs and which can often times seem overwhelming. I used it to help me get off the ground when it came time to invest in software and I appreciate a service like this.
  • Reviews
  • Alternatives
  • Product details
  • It has saved me thousands of dollars in software by helping me find the right software for me
  • It also saves me lots of hours in research time
  • It takes away some of the overwhelm as it lessens the number of options for me
Amy Highland | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
We often need to make decisions on softwares as our company develops and grows. Capterra helps us ensure that we can quickly rule out softwares which may not be of the standard or flexibility we need, saving us time and money in testing, demoing etc.. Currently, we assess different products against one another using Capterra.
  • comparison
  • reviews
  • information
  • financial
  • UI - how it displays different information
  • Ability to save and review tools could be better
  • Ability to add different tags or stages to deciding on a software or tool
I'd highly recommend Capterra for users or companies who are making organisational changes and moving from being small to medium in size. Capterra will help make quick decisions and assessments. I wouldn't suggest it be used to make final decisions - just to make initial assessments and rule out certain routes and compare pricing and functionality in an easy way.
  • 'You might also like'
  • Pricing information
  • Features information
  • The reviews by existing and previous customers
  • Has saved us time in assessing information
  • Has saved us money in trialling and demoing
Very well. It is a lot more niche and bespoke to what we need and are looking for. Trustpilot is very broad and not focused on the digital industries so the results were vague and not constructive to us making decisions. Often Trustpilot reviews were weak in fulling assessing positives and negatives, and was only used to critique customer service of platforms.
Score 10 out of 10
Vetted Review
Verified User
Capterra is a good site where you can see reviews for almost every tool used in IT, Programming, Design, Marketing, etc. I use it for personal use and it sometimes helps me to get good ideas of tools we can use at my company. You can see reviews for a wide range of demographics.
  • It has a fast and wide database to search for products/sites.
  • It has a compensation program for reviews.
  • No all the sites or applications listed are accurate to the job you perform.
If you want to get a good sense of if an application or site will work for you, go to Capterra. You can use it later to cross-check information with other competitors like Quora or TrustRadius. It motivates the reviewers by compensating them with gift cards which I believe makes the reviews more reliable.
  • Lets me make a good decision on a new tool.
  • Allows me to cross-check information.
  • No negative impact for using Capterra, all good.
I only know Capterra and TrustRadius but it certainly works similar to TrustRadius. Quora works more like a posting site where you can get information, but Capterra organizes it better while Quora is really hard to identify the pros and cons sometimes.

In my opinion Capterra and TrustRadius are the top in the market of reviewing sites.
Return to navigation