Name: Capterra
Rating: 7.6 (43 reviews)
Author: Capterra

Help Desk

Web and Video Conferencing

Customer Support

PHP Frameworks

Text Editors

Development

Admissions and Enrollment

Online Proctoring Software

Education

Business Intelligence (BI)

Collaboration

Contract Analysis

Corporate Performance Management (CPM)

Payment Facilitation

Visitor Management

Whistleblowing

Enterprise

Accounting

Payment Hubs

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employer of Record (EOR)

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Complex Event Processing

Data Pipeline

Data Virtualization

Database-as-a-Service (DBaaS)

Disk Cloning

Endpoint Security

Enterprise Service Bus

Extended Detection and Response (XDR)

Firewall

Fraud Detection

Hosted Virtual Desktop

Integration Platform as a Service (iPaaS)

Interoperability

Network Performance Monitoring

Software Defined Networking (SDN)

Storage as a Service (STaaS)

User Virtualization

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Channel Management

Content Management

Email Marketing

Marketing Attribution

Marketing Automation

Social Media Management

Survey & Forms Building

Translation

Web Analytics

Marketing

Project Management

Transcription

Professional Services

Customer Onboarding

Customer Relationship Management (CRM)

Proposal

Sales Intelligence

Sales

Data-Centric Audit Protection (DCAP)

Intrusion Detection

Operational Technology (OT) Security

Security

Aviation

Construction Accounting

Construction Takeoff and Estimating

Fleet Maintenance

Fleet Management

Insurance Policy Administration Systems

Online Fax

Population Health Management

Public Transportation

Telemedicine

Text Analysis

Vertical-Specific

small

medium

Trustpilot, headquartered in Copenhagen, offers their customer review platform to help businesses gather more online reviews and merge their online profile with feedback from their top customers and bring customer reviews to other high visibility platforms (e.g. Google).

Trustpilot

Consumer Ratings & Reviews

Software Advice is an online service for helping buyers select technology for their business. They provide personalized suggestions based on user reviews as well as insight from industry researchers.  Software Advice can also provide leads to vendors.

Software Advice

Technology Review

SourceForge is a software discovery platform featuring over 4000 thousand software categories and over 600,000 software listings. Businesses and individuals looking to buy or download software can visit SourceForge to compare software, read reviews, and learn about the software choices available to them. Developers use SourceForge to upload code and software to SourceForge’s open source directory. With verified user reviews, SourceForge is used by software companies and software developers to get their software in front of software buyers and users looking to download software across both business and open source.

SourceForge

large

G2 is a B2B software and services review platform.  G2 allows users to post and read reviews while driving review for vendors and providing them with intent data.

G2 for Buyers

Gartner Peer Insights is a technology review platform where users can review software they have experience with as well as view reviews from other users. These  reviews are used to create interactive visualizations with customizable criteria.

Gartner Peer Insights

Gartner

Top Rated 2023

Virtually 100% of B2B tech professionals want to self-serve and control their buying journey. Influence, engage, and win them on TrustRadius. The only decisioning platform built for modern buyers.

Customer Voice

TrustRadius for Vendors

TrustRadius for Vendors trustquotes for salesforce

TrustRadius

TrustRadius for Buyers

Likelihood to Recommend

Likelihood to Renew

Usability

Support Rating

Implementation Rating

G2 Seller Solutions

Clutch

Peerspot

Peerspot (formerly IT Central Station)

Capterra is a technology review platform that connects sellers of B2B software to potential buyers. Capterra also offers account management features and review generation for vendors.

Capterra

Webscraping demo 1 - capterra.com

Capterra is a technology review company that connects buyers and sellers of B2B software.  Capterra also provides guidance and advice to vendors and buyers. 

Reviews

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

Ability to save

Add different

End users

New customers

Product reviews

Bit slow

Sorting options

No notification

Software based

New products

Saves time

Business users

Customer reviews

Information provided

Product details

Software development

Decision making

Home

Technology Review Platforms

We mainly use Capterra when we are in doubt about digital products to use and buy. It is a trustful source of reviews made by previous users that share their considerations of the pros and cons of a product. This allows interested people like us to save time deciding which product might be the best for our necessities.

Product Usage

Pros and Cons

Reviews
Product characteristics overview.
Product comparison.

Things done well

Outdated use interface.
Information hierarchy.

Things done poorly

To research a product for a specific need. To gather in one single place information about the price, features, and functions that a product may have. In general, it is well suited for the scenario when you have a limited budget and want to choose the best option considering cost/benefit.

Most Important Features 3.4.21

Return on Investment

Capterra is well known, more traditional, and more focused on the software segment (different from trust pilot), and the descriptions are well summarized and optimized for those who are reading/searching. It is the primary choice by people looking for that purpose, and so it has more written reviews.

Alternatives

G2 for Buyers, TrustRadius for Buyers, Trustpilot

Other Software Used

Capterra 2022-09-21 14:52:48

When choosing new software to use for our organization I, like most other people, like to read reviews first. I check a few places, first to make sure they are legit, and then read customer reviews. That is where Capterra comes into play. I can always get feedback and honest thoughts from Capterra. A plus is that it is free to use.

They list the cost of the product in the review, and that is something we all want to know up front.
You can find comparisons. Maybe the product you want is out of your price range, well they show you the next best thing.
Some products also highlight a list of features.

I don't have any negatives. When you first sign up, there was a quiz to help you find the products you are looking for.
Another positive, not at all negative, is that you can earn rewards for reviews.
Only negative, they need a mobile friendly app.

Capterra is best suited for anyone, from business owners looking to upgrade new system software at work to someone looking for reliable internet security at home, Capterra will assist in your decision. It may be less appropriate for anything outside of software, I.E. Medical advice. But if you need help with choosing products for your small business management, this is it.

Honest reviews
Cost-related information
Product specifications and features

Capterra has saved me money by helping me choose products that don't allow you to try before you buy.
I love the honest customer reviews from verified users.
It's free!

I would say they are neck and neck very similar. Both have the same great features, and verified users, and both are free to use. When you look for honest software reviews in any search engine, both companies are the first names to appear. That way you can compare reviews on both sites.

TrustRadius for Vendors, Trustpilot, G2 for Buyers

Capterra 2022-07-21 09:08:44

Google Analytics

Meta Business Manager

Flutin Live

I am always looking for new software for the various parts of my business and more specifically my business funnel. Capterra helps me a lot with my purchasing decisions as I rely on the reviews of others plus the general information of the product. Capterra offers both of those in a concise and easy to understand way. 

Provides customer reviews
Provides product details
Compares to other products

It's not so clear when product reviews are being sponsored
You can offer more sorting options like by price or number of reviews
Sometimes I wonder if reviews are sponsored by the organization. If that's the case perhaps make it more clear. People would like to know if the review is potentially biased.

If you're a new entrepreneur and getting into the online world, Capterra is a wonderful resource to help you get started with investing in tech and software, which every online entrepreneur needs and which can often times seem overwhelming. I used it to help me get off the ground when it came time to invest in software and I appreciate a service like this.

It has saved me thousands of dollars in software by helping me find the right software for me
It also saves me lots of hours in research time
It takes away some of the overwhelm as it lessens the number of options for me

Flutin Live, Google Analytics, Facebook Business Manager

Capterra 2022-06-07 10:59:25

Asana

Slack

Balsamiq

ClickUp

Adobe Illustrator CC

Adobe XD

Sketch

Figma

Adobe After Effects

We often need to make decisions on softwares as our company develops and grows. Capterra helps us ensure that we can quickly rule out softwares which may not be of the standard or flexibility we need, saving us time and money in testing, demoing etc.. Currently, we assess different products against one another using Capterra.

UI - how it displays different information
Ability to save and review tools could be better
Ability to add different tags or stages to deciding on a software or tool

I'd highly recommend Capterra for users or companies who are making organisational changes and moving from being small to medium in size. Capterra will help make quick decisions and assessments. I wouldn't suggest it be used to make final decisions - just to make initial assessments and rule out certain routes and compare pricing and functionality in an easy way.

'You might also like'
Pricing information
Features information
The reviews by existing and previous customers

Has saved us time in assessing information
Has saved us money in trialling and demoing

Very well. It is a lot more niche and bespoke to what we need and are looking for. Trustpilot is very broad and not focused on the digital industries so the results were vague and not constructive to us making decisions. Often Trustpilot reviews were weak in fulling assessing positives and negatives, and was only used to critique customer service of platforms.

Balsamiq, Adobe After Effects, Adobe XD, Figma, Sketch, Notion, ClickUp, Asana, Harvest, Slack, Adobe Illustrator CC

Brand and UX+UI Designer

Capterra 2022-02-06 02:22:44

Quora Blogs

Capterra is a good site where you can see reviews for almost every tool used in IT, Programming, Design, Marketing, etc. I use it for personal use and it sometimes helps me to get good ideas of tools we can use at my company. You can see reviews for a wide range of demographics.

It has a fast and wide database to search for products/sites.
It has a compensation program for reviews.

No all the sites or applications listed are accurate to the job you perform.

If you want to get a good sense of if an application or site will work for you, go to Capterra. You can use it later to cross-check information with other competitors like Quora or TrustRadius. It motivates the reviewers by compensating them with gift cards which I believe makes the reviews more reliable.

Operating Systems	Unspecified
Mobile Application	No

Capterra

Overview

What is Capterra?

The first visit when buying a digital product

The Go-To for Honest reviews

Definitely use Capterra to help you find the right product!

Great platform for assessing software to use

A perfect way to get accurate reviews on applications or sites

Product Demos

Webscraping demo 1 - capterra.com

Product Details