Name: Capturi
Author: Capturi

Help Desk

Web and Video Conferencing

Customer Support

Business Intelligence (BI)

Collaboration

Data Discovery and Visualization

Document Management

Enterprise Generative AI

File Sharing

Objectives and Key Results (OKR)

VoIP

Enterprise

Accounting

Online Trading

Payment Orchestration

Trust Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Corporate Volunteering

Course Authoring

Employee Engagement

Employee Performance Management

HR Management

Payroll

Recruitment Agency

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Migration

Cloud Storage

Database DevOps

Database Management

Enterprise Backup

Fraud Detection

Hadoop-Related

High Availability Cluster

IT Service Management (ITSM)

Incident Response

Integrated Development Environment (IDE)

Integration Platform as a Service (iPaaS)

Network Performance Monitoring

Network Virtualization

Remote Monitoring and Management

Traffic Switching

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Competitive Intelligence

Consumer Ratings & Reviews

Content Management

Cross-Channel Campaign Management

Email Marketing

Local Listing Management

Marketing Automation

Presentation

SMS Marketing

Social Media Advertising

Social Media Management

Survey & Forms Building

Web Analytics

Wholesale Marketplace

Marketing

Field Service Management

Professional Services Automation

Project Management

Professional Services

Conversation Intelligence

Customer Relationship Management (CRM)

Lead Generation Services

Sales Gamification

Sales

Cloud Access Security Brokers

Video Surveillance

Security

Digital Forensics

Estate Planning

Home Health Care

Insurance Claims Management

Military and Defense

Vertical-Specific

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### Conversation Analysis
Users unanimously praise Capturi for its exceptional ability to analyze conversations and provide valuable insights. Reviewers consistently highlight Capturi's prowess in tracking, analyzing, and highlighting key moments in dialogues with customers. The platform's user-friendly interface, coupled with its advanced features like trackers and dashboards, enables users to gain a comprehensive overview of customer interactions. Capturi's conversation analysis capabilities are lauded for their efficiency in identifying trends, issues, and opportunities for development within customer conversations.

### Customer Insights
Users generally praise Capturi for its exceptional ability to provide valuable customer insights. Reviewers consistently highlight the ease of access and comprehension of the insights offered by Capturi. The tool's capacity to offer high-level insights that help prioritize efforts and enhance customer satisfaction is widely appreciated. Additionally, users find the system intuitive and user-friendly, enabling them to make data-driven decisions efficiently. The proactive nature of Capturi's service, suggesting valuable opportunities that were previously unexplored, is also a key point of satisfaction among users.

### Agent Performance
Users generally praise Capturi's impact on agent performance and coaching capabilities. They appreciate the ease of use, speed of analysis, and the motivational scoring feature that encourages agents to provide excellent service. While some users express a desire for more advanced scoring criteria, they acknowledge Capturi's continuous improvement based on customer feedback. The tool's ability to provide insights into customer inquiries, track agent development, and identify areas for improvement has been well-received by users. Capturi's functionality in analyzing conversations, identifying knowledge gaps, and improving communication skills has been instrumental in enhancing agent performance.

### Coaching and Training
User consensus seems to be that Capturi's coaching and training capabilities are highly valued. Reviewers appreciate the intuitive nature of the tool, which aids in analyzing conversations with customers and making data-driven decisions. The user-friendly features and layout make it easy for employers to understand and utilize effectively. While some users mention a few missing features, they highlight the prompt assistance from Capturi's support team and the frequent updates that address these gaps. Additionally, users find that Capturi facilitates the development and coaching of employees, providing valuable insights and tools for improvement in both technical and communication skills.

### Quality Assurance
Users consistently laud Capturi's quality assurance features for their ability to streamline call monitoring processes, generate insightful dashboards, and facilitate trend identification. The tool's capacity to pinpoint overlooked details and ensure call quality documentation has been instrumental in driving employee improvement and maintaining service excellence.

### Customer Satisfaction
Users consistently praise Capturi for its ability to enhance customer satisfaction through insightful data analysis. The platform's high level insights and ease of implementation are highlighted as key strengths that help prioritize efforts and drive improvements in customer experience. While some users mention the need for time investment to fully leverage the tool's capabilities, the overall sentiment remains positive regarding the value it brings to customer satisfaction surveys and targeted improvement initiatives. Additionally, users appreciate the platform's user-friendly interface and the valuable insights it provides for continuous enhancement of customer satisfaction levels.

### Service Improvement
Users unanimously praise Capturi for its exceptional service improvement capabilities. They highlight how Capturi provides valuable insights into enhancing customer satisfaction and communication strategies. The tool's ability to analyze customer inquiries and offer guidance on areas for improvement is highly appreciated by users. Additionally, users find the detailed data tracking features beneficial for identifying opportunities to enhance service quality. Capturi's service improvement functionality is regarded as a key asset in driving continuous enhancement in customer service delivery.

### Customer Service Management
Users are consistently praising Capturi for its exceptional customer service management capabilities. The reviews highlight the platform's intuitive tools, user-friendly layout, and extensive opportunities for training and strategic use. Customers particularly appreciate the outstanding customer success department, which has played a pivotal role in making Capturi a valuable system for enhancing customer service. The ability to coach and lead across locations, as well as visualize the "hidden" customer experience, has been instrumental in driving the development of customer service practices. With a focus on continuous improvement and the introduction of new features, users express eagerness to continue their collaboration with Capturi for further enhancing their customer service management.

Efficient Error Handling: Many users have praised Capturi for its efficient error handling. Some reviewers have mentioned that when they encountered errors, the software quickly provided a clear and concise explanation of the issue, allowing them to troubleshoot and resolve it promptly.

User-Friendly Interface: The user-friendly interface of Capturi has been highlighted by numerous customers. Several reviewers have expressed how easy it is to navigate through the software's menus and features. They appreciate the intuitive design, which makes it simple to access and utilize different functionalities without any confusion or steep learning curve.

Responsive Customer Support: A significant number of users have commended Capturi's responsive customer support team. Reviewers have shared positive experiences about receiving timely assistance whenever they faced challenges or required guidance. Whether through email or chat support, customers felt supported throughout their interactions with the company's support staff.

Steep Learning Curve: Some users have found that Capturi requires a significant investment of time to fully understand and utilize effectively. Reviewers have expressed that the learning curve can be challenging, making it difficult for users to reach an acceptable level of proficiency.

Administrative Limitations for Complex Organizations: Reviewers have mentioned that Capturi has administrative limitations, particularly for complex organizations with multiple products or services. This limitation may hinder the ability to manage and track data effectively within such organizations.

Limited Analyzing Capability for Mixed Languages: Some reviewers have pointed out that Capturi lacks the ability to analyze mixed languages, such as English and Danish. This drawback restricts users from gaining insights from data in multiple languages, potentially limiting its usefulness in diverse language settings.

Capturi has proven to be an invaluable tool for businesses in solving various key business problems. Users have found that Capturi helps them gain valuable insights into customer satisfaction and areas for improvement by capturing and reporting customer feedback and input during conversations. By analyzing call recordings, users can easily find and listen to specific calls that contain the desired information, allowing them to monitor and analyze the impact of certain aspects of customer dialogue on customer satisfaction. This integration with CRM systems and survey data enables users to understand why customers contact them, directing them towards areas that require improvement projects.

With Capturi, users are able to streamline customer conversations and ensure a high level of service by analyzing inquiries across different criteria and providing valuable feedback to their agents. The software also facilitates quality control and employee improvement through documentation that demonstrates call monitoring. Additionally, Capturi saves users time and resources by providing easy access to a large dataset, eliminating the need for manual reviewing and analysis of data. Users appreciate the dynamically updating dashboards that highlight trends and issues, making it easier for them to track a large volume of calls.

By providing insights into customer mood, quantities, and personal development, Capturi aids in customer satisfaction surveys and helps target improvement efforts. It also helps users understand why some customer contacts aren't resolved on the first attempt, providing insights into agent performance and customer communication that facilitate coaching and improve customer dialogues. Moreover, Capturi enables data-driven decision-making by providing insights into various aspects of the company such as customer insights and employee performance in conversations. This allows users to identify areas where employees may need training in both technical skills and communication skills.

Users have also found that Capturi allows for better understanding of customer needs by providing easy access to calls and customer insights, making communication measurable. This helps track customer pains, identify the best ways to help customers, train agents effectively, and proactively prevent problems from arising. The software has proven particularly useful in identifying small details that may be overlooked by employees but could be problematic for customers, ultimately leading to increased customer satisfaction.

Capturi further helps users save time by providing live trends and the ability to choose specific words to listen for in calls. This eliminates the need to listen to a large number of calls manually and allows users to focus on the most relevant conversations. The software also aids in tracking agent adherence to training, measuring customer satisfaction, identifying trending topics, and improving overall customer service. It has provided valuable insights into communication habits, resulting in increased turnover and improved customer service.

Furthermore, Capturi

Growth

Accelerator

Mediafly Intelligence360, based on InsightSquared's solution acquired by Mediafly in 2021, is a sales analytics and development platform that also supports demand generation analytics and SaaS reporting. It is designed for providing insights into sales processes, closing rates, pipeline and revenue forecasts, calculating KPIs, and market hiring processes.

Mediafly

Capturi

Conversation Intelligence Software Features

Conversation Intelligence Software Features allow users to automate various forms of conversation transcribing.

Speech-to-Text Transcription

Automatically transcribes audio recordings of conversations into text for easy review and analysis.

Keyword Detection

Identifies and highlights key words or phrases within the transcribed conversations to help users pinpoint important topics.

Sentiment Analysis

Analyzes the tone and sentiment of the conversation to determine the overall mood and sentiment of the participants.

Speaker Diarization

Separates and labels different speakers in the conversation, allowing users to track who said what during the discussion.

Call Recording Playback

Enables users to listen to recorded conversations for additional context and verification of the transcribed content.

Call Summarization

Provides a summary or overview of the conversation, highlighting key points and takeaways for quick reference.

Conversion Metrics

Tracks and measures conversation metrics such as talk time, silence duration, and engagement levels to evaluate communication effectiveness.

Keyword Search & Retrieval

Allows users to search for specific keywords or phrases within the conversation transcripts for efficient information retrieval.

Call Tagging

Enables users to tag conversations with labels or categories for organization and easy retrieval based on specific criteria.

Integration with CRM Systems

Integrates with Customer Relationship Management (CRM) systems to automatically log conversation details, update customer records, and track follow-up actions.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

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Conversation Intelligence Software

Capturi

Overview

What is Capturi?