Reviews (1-25 of 30)
- Carbonite Evault allows for easy management of backups. Once the system is integrated there is minimal hands on time. The system is smart enough to email you if there is an issue to give you the opportunity to fix it before it becomes a larger issue.
- Carbonite Evault does restores very well also. Our favorite restores are the BMR (Bare Metal Restores). This type of back up allows you to restore the entire server configuration to a brand new box.
- Carbonite Evault does a good job of allowing you to schedule backups when it is convenient to you with little impact on your bandwith.
- There is room for improvement on the notification of policy changes or the inability to support older hardware. We were left with several mission critical servers that no [longer] backed up without notice. The issue was resolved once we contacted support.
- Another got you is the fact that if you need to do a granular restore for SQL or Exchange you need a special license and a special software installed on the server.
- I would love to see Carbonite Evault provide a user conference with training. That way the newer users could come up to speed and the current users can become more comfortable modifying or resolving issues on their own.
- The bare metal restore is the best I have seen from a product in a long time.
- The backups are at the block level, after the initial seeding of backups the backups are quick because of the block level.
- We have not found anything wrong with EVault at this time. Support and the product have worked great for us and our clients.
- Their web portal is easy to use to monitor server, check logs, restore or run an ad-hoc backup job.
- Minimal problems, but when there is a problem, customer support is friendly and flexible in finding a solution. Contacting through their customer portal is convenient.
- Competitive pricing for level of service provided.
- It'd be nice if the customer portal and the Evault portal were integrated a little more smoothly.
- An alert system when backups are not working, to email or even to Evault support would had been a nice feature. This was our fault for not monitoring more closely, but information was lost when our storage vault was moved and the IP address had to be updated. Backups were failing for about a month and only the portal logs were recording the failure.
Bandwidth could be an issue with larger data companies, so an internet based solution would need to be analyzed from the trade-offs of cost and functionality.
- Managing EVault backups with the director console as well as the software central console is pretty easy. Selecting servers to backup, editing the selections for each server and reviewing the detailed logs should any errors pop up is pretty straight forward.
- Customer support via phone to EVault is pretty fast. Since the transition to Carbonite, wait time for support has dropped to a point where there is seldom any wait time.
- Learning of a problem is typically done with email alerts, which I find very helpful. I don't have to look at logs every day searching for errors or failures. The emails notify me.
- EVault has a process for restoring backed up servers to a different location than the original backup. This is really helpful in a DR situation where the original location may not be accessible.
- The granular restore tool for exchange, which is needed to restore a specific email rather than an entire mailbox, is a bit combersome. I wish the tool was incorporated into the 'normal' restore features.
- The inline replication process is very sensitive to available bandwidth. And if bandwidth between source and replication site becomes overused, inline replication fails and 'regular' replication takes its place. I wish inline replication was a bit less 'touchy' and would have a built in 'pause' to allow for the clearing of bandwidth before it fails over to 'regular' replication.
- It's easy to set up and backup.
- Like the speed of full backups once the initial backup is complete. It compresses and only backs up changes but makes it easy to restore as it links all the files together.
- Support is excellent - Easy to contact someone when I need help.
- DR: Previously had to do a restore of over a TB of data from the cloud. They quickly recovered the data onto units and shipped them overnight and it was fairly easy to restore the data and get an email system back up and functional.
- Would like to see better integration with the ON-Prem appliance and the cloud so I can backup less critical things like bare metal systems on-prem and then put the critical files in the cloud and not have to separate it as much.
- It would be nice to have better aging of the data so older files could be put in slower/cheaper storage instead of just falling off a cliff once it's aged based on its retention.
- Backup of systems and applications (exchange, SQL)
- Quick restore capability
- Once the initial backup is completed, from then on it's differential backups only
- Have the ability to easily copy schedules and configurations from one server to a new one
- Product is very intuitive and logical. Do not need to spend a lot of time figuring out 15 different things to click on to complete a task.
- Web Central Control removes the need to spend resources on tracking backups and if they were successful. One web page and 30 seconds will show a snapshot of the previous night.
- The restore process is simple and has the ability to restore from one machine to another.
- Only have one gripe and that is licensing. I have multiple locations and all use the same capacity license. When upgrading, need to call and have the license reset. No easy way to reset without call.
- Relatively easy to set up.
- Very responsive support.
- We tried creating a full server backup once per month with incremental backup daily. This proved unworkable over a standard DSL network connection. The full server backup would take approximately 3 days to upload to cloud and then the incrementals were temperamental, The software had to be reinstalled on several occasions after a failed backup.
- We now run a full server backup once per month and use file backup for dailies. This is much more reliable and has reduced the time required to monitor and fix.
- On the plus side, support was very helpful and good in getting things started again but the backups required constant attention.
- Automatic emailing of static of backup or if problems happen.
- Easy admin console to see how much drive space is available.
- Easy to install.
- The email system does not always send out emails on failures.
- Have it do a retry on some backup operations when it fails.
- Carbonite's technical support is very helpful. We received great support in a couple incidents, including backup plan configuration.
- Backup setting can be customized to meet business needs, i.e., specifying folders or type of files for backup.
- Data restore procedure is easy. Accidently deleted a file in a local server and it was easily identified in the cloud and restored to the server.
- To me, Carbonite is only for server data backup. I was hoping for a cloud based database backend server or share folder, but I guess that's not what Carbonite is meant to be.
- An administrator user should be able to manage files in their account at the Carbonite website.
- It is very easy to select shared network drives. If you have it mapped on your profile, it finds them just as you find them each day as you use the network drives.
- Click and go!
- The screen is very easy to understand.
- I love how you can validate your backup.
- I can do a quick restore to an external local hard drive to test my data being backed up.
- I would love for Carbonite to backup my VMs from server 2012 R2 datacenter.
- If a drive is not properly mapped, it won't let me browse to find it.
- You must have your network drives mapped properly for it to find them for a backup.
- It is easy to administer and monitor. We've set up automatic backups, which saves us a lot of time.
- We have been able to retrieve accidentally deleted files, as well as a whole database, using the restore feature. This was invaluable.
- I have also had to use the technical support and was impressed by how much time the technician spent with me to solve my problem.
- At some point we had to update the software and it seemed a little difficult to do that. We had tech support help us, and I don't know if I would have been able to do it myself.
- Document backup is the easiest and quickest.
- These last couple of updates Carbonite released hyper-V backup capabilities which helped us out greatly.
- Carbonite also lets one do independent backup of the servers if for some reason we also want specific programs backuped and still use the hyper v backup.
- Great tech support, I reach out and they have worked daily with me till my problem was resolved.
- I would like to see Carbonite run without being tied to Java updates.
- Its been a while since I have done a restore but it was some what difficult and hairy finding certain particular files; not folders, they were easy.
- The dashboard coloring for checking backup storage on the web is very difficult to read. I would prefer a bold black print.
Before Carbonite, we had servers that used the old tape backup system. Each night we would have to make sure someone changed out the tapes and took them home, so as not to have them destroyed in either a fire or disaster. Carbonite Backup to the cloud has given me peace of mind knowing we are protected. I highly recommend anyone that is thinking about purchasing backup servers to give Carbonite a call first.
- Quick notification of potential problems with files.
- Excellent support with issues/problems.
- I only have 1, but it is very important to me: we are a small company - 4 people - and none of us have much computer knowledge. When issues arrive that require communication we need less "techie" talk and more plain English.
- Pretty easy to set up.
- Shows me what I am backing up and when something fails.
- Communicates when my storage is reaching its limit.
- Not as intuitive as I would like.
- Poor instructions on how to set up backup set deletions which resulted in maxing out our server storage space.
It addresses the business problems of Business Continuity and Disaster Recovery for us and most of our customers.
- The end-user experience is as simple and robust as I have ever seen from a backup solution. The end-user dashboard, should you choose to allow them access, is intuitive and granular.
- eVault has the best bandwidth management I have experienced. The endpoint target is available for all operating systems and is intelligent and efficient using very low overhead. It includes data de-dupe and encryption while using very little system resources. Combine these features with bandwidth throttling and you can backup a large amount of data over any size wire.
- eVault's deployment options will fit any budget and size environment. You can deploy using your own hardware, even. They really focus on providing the right solution for each customer instead of making each customer fit into their pre-determined box.
- The eVault process is so thorough, sometimes a simple deployment can take much longer than a customer expects.
- Their solutions in the past have been targeted to mid-sized to enterprise sized budgets. They now have solutions to fit the small business, but don't market them well.
If a company's data is not critical or valuable to the success of their business, then this is not a good solution.
- Initial training, setup, and configuration are all very well designed and easy to pick up.
- Support was very responsive and helpful in all situations.
- The product was much easier to use compared to other common backup solutions that were in use.
- I really have no complaints.
- eVault has perfected recovering your environment in the cloud during a disaster or simulated disaster. The process is quick and keeps all burden off the local IT department when it comes to recovering the systems and bringing them online.
- Quick recovery of data/servers some localized issues such as missing files and/or corrupt servers.
- Allows for all digital backups - no more tapes and costly secure storage!
- In my opinion, support is terrible. It takes days for them to get back to you and then weeks to resolve issues. Problem is these are usually critical issues that need attention right away.
- The virtual agent to backup VMs is impossible to install and once it is, it tends to have issues that cause the backups to fail. I now reboot my agent every 2 weeks to avoid issues.
- Reporting is not good. You are unable to pull simple reports when you backup to an ERA. I needed a report to show status of jobs during a time period and was unable to produce that simple report without having to go into each job and manually download the log file.
- Able to back up production files while in use
- Easy process for restoring individual files
- Very reliable software - does not require much attention
- Because of our contract with Sungard, we cannot contact EVault support directly when needed
- Haven't had any success restoring spooled files
For a disaster recovery process of restoring your system at a remote site, EVault makes that process easy and way faster than my previous experiences with rebuilding a system on a different system.
Every time I am asked to restore a file from a backup, if a copy from the last week is acceptable, using EVault is by far the easiest and quickest way to restore a file.
- Speedy backups - once one time full backup has completed then only differentials are backed up
- Excellent telephone support - resolution ratio good
- Virtualization server backup very good
- Issue with backing up VMware 6.5 - waiting for patches
- Reports could be improved - usage reporting is often confusing
- EVault server agents can sometimes be difficult to install
- Excellent for virtual server backup/restore
- Speed of backups is good
- Technical support - telephone support is very good
- Can handle SAP SQL backups well
- Multi-platform backup.
- Hardware agnostic.
- Length of time for backups to complete because it never has to run a full backup after the first one.
- Support is generally helpful.
- Flexible replication topologies.
- Backup management portal is difficult to manage for hardware/OS upgrades. Not all agents are supported in it either.
- New product support - vSphere 6.5 is still not supported and doesn't work.
- Scheduling backups are too time-consuming compared to other products.
- Finding the log file from email alerts is almost impossible. Log file names on the Director are too generic and no identifier in the name.
- VMware backups provide no way of centrally showing what VMs are backed up. You have to use the notes of the backup job and manually check each VM.
- Overall product management is complex. Many different components that work together but there can be 3 or 4 places to check for problems.
- Backup reporting is there but requires yet another component to be installed.
- Deduplication only on a per job level.
- Backup software system is very solid
- Automation of backup tasks is straightforward once you get to know the AS400 agent
- Our ERA vault use of EVault Agent means we have no way to change director - makes it awkward to do housekeeping tasks. For example, if we create a backup job incorrectly we can't just delete it and use the same name. It takes days to get rid of a mistake.
- Error codes in backup logs are hard to find or non-esistent - troubleshooting is hindered.
- They have good tech support people but it is hard or impossible to have continuity of support once a ticket is opened - becomes awkward because each contact may be a different person and usually is. There is - by design I think - no way to reconnect directly to the same person.
Easy to retrieve a specific file ... a green screen time machine
Easy to install except for setting up jobs.
- Intuitive user interface, easy to set up, easy to use, perfect for SMBs.
- Cost effective, secure solution.
- Great for file recovery, and full system restore.
- The need for a good internet connection for initial sync, but Carbonite can't really be to blame for this one.
- It provides a safety net in case of total local drive failures.
- It provides a safety net in case our server quits operating.
- It gives wonderful customer support if you come across any issues.
- It allows you to pull particular files from prior days and can support many days worth of our company's in-house documentation.
- A quicker way to obtain individual files would be nice.
- I don't know of any other issues.
- I really like dealing with all the reps at Carbonite, although, thankfully, I don't need them often.
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