TrustRadius
https://media.trustradius.com/product-logos/wn/h4/NM7IF11GMII4.JPEGCarbonite EVault Backup and Disaster Recovery made easyWe currently use Carbonite Evault as our backup and disaster recovery system. It is being used as an organization-wide system. It addresses the need to have quick restores for those files that no one knows how they disappeared, while also addressing the need to have your data stored elsewhere in the event of an emergency.,Carbonite Evault allows for easy management of backups. Once the system is integrated there is minimal hands on time. The system is smart enough to email you if there is an issue to give you the opportunity to fix it before it becomes a larger issue. Carbonite Evault does restores very well also. Our favorite restores are the BMR (Bare Metal Restores). This type of back up allows you to restore the entire server configuration to a brand new box. Carbonite Evault does a good job of allowing you to schedule backups when it is convenient to you with little impact on your bandwith.,There is room for improvement on the notification of policy changes or the inability to support older hardware. We were left with several mission critical servers that no [longer] backed up without notice. The issue was resolved once we contacted support. Another got you is the fact that if you need to do a granular restore for SQL or Exchange you need a special license and a special software installed on the server. I would love to see Carbonite Evault provide a user conference with training. That way the newer users could come up to speed and the current users can become more comfortable modifying or resolving issues on their own.,10,While EVault can become expensive if you have a lot of data to store, but you have to keep in mind that it does not cost you anything more to restore your data in the event of an emergency. Some systems give you a great upfront cost, until you actually need to retrieve your data.,EVault protects every type of system. Whether it is physical, legacy, new or virtual systems. It allows us to backup and protect our servers all in one location. The management dashboard gives us a great look into our environment and allows us to determine if we are in fact keeping too much data and make moves to adjust that and save money on the quantity of data backed up.,Amazon GlacierCarbonite EVault will be the last backup you needWe use Carbonite EVault for our backup solution for our entire business as well as our cloud hosting clients.,The bare metal restore is the best I have seen from a product in a long time. The backups are at the block level, after the initial seeding of backups the backups are quick because of the block level.,We have not found anything wrong with EVault at this time. Support and the product have worked great for us and our clients.,10,Nothing has really impacted us while using Carbonite Evault.,We are entirely a VMWare environment and it has worked great for us. Because it does the block level backups we are not worried about backups going into the business hours.,Symantec Backup ExecSmall Company Flexible SolutionWe use it for our whole organization backing up just under 100GB of file, system state and database types data. Carbonite is installed on two older Microsoft based servers which serve domain and file system roles as well as a SQL Server. It is our industry standard to have disaster recovery methods in place which include file level to complete system recovery. We backup month end snapshots up to 10 years as well as a rolling 30 days.,Their web portal is easy to use to monitor server, check logs, restore or run an ad-hoc backup job. Minimal problems, but when there is a problem, customer support is friendly and flexible in finding a solution. Contacting through their customer portal is convenient. Competitive pricing for level of service provided.,It'd be nice if the customer portal and the Evault portal were integrated a little more smoothly. An alert system when backups are not working, to email or even to Evault support would had been a nice feature. This was our fault for not monitoring more closely, but information was lost when our storage vault was moved and the IP address had to be updated. Backups were failing for about a month and only the portal logs were recording the failure.,9,For a small firm, it has outsourced an important element to support our business continuity. Email archiving was something we couldn't keep up with an EVault type of solution. We have more control of our file storage size than email, so we felt we were paying too much to archive spam and solicitations than important business communication. We went to a Google solution which was extremely cost effective and with more features.,The failure of most systems is a very low percentage, so a solution like EVault is more an insurance purchase than a day-to-day usage service. The peace of mind knowing that you'd be minimally impacted in a "beyond your control" scenario is a cost that should be weighed for each client. We've had to restore a server once from disk failure in 15 years, but everything was restored smoothly from EVault, so that peace of mind going forward is important for company stability and confidence.,AWS, Azure, Overland, Iron Mountain, Corovan, Corodata, Google Cloud Storage, Dropbox, OneDrive and Google DriveCarbonite EVault - a good productWe use Evault to backup our critical computer systems by taking nightly, weekly and monthly backups which are stored on disk, as well as replicating those same backups to an offsite datacenter for disaster recovery if needed.,Managing EVault backups with the director console as well as the software central console is pretty easy. Selecting servers to backup, editing the selections for each server and reviewing the detailed logs should any errors pop up is pretty straight forward. Customer support via phone to EVault is pretty fast. Since the transition to Carbonite, wait time for support has dropped to a point where there is seldom any wait time. Learning of a problem is typically done with email alerts, which I find very helpful. I don't have to look at logs every day searching for errors or failures. The emails notify me. EVault has a process for restoring backed up servers to a different location than the original backup. This is really helpful in a DR situation where the original location may not be accessible.,The granular restore tool for exchange, which is needed to restore a specific email rather than an entire mailbox, is a bit combersome. I wish the tool was incorporated into the 'normal' restore features. The inline replication process is very sensitive to available bandwidth. And if bandwidth between source and replication site becomes overused, inline replication fails and 'regular' replication takes its place. I wish inline replication was a bit less 'touchy' and would have a built in 'pause' to allow for the clearing of bandwidth before it fails over to 'regular' replication.,8,With the reliable backups, replication to our off site data center and replication of key, critical servers to the EVault cloud, we have been able to maintain a viable business presence in all working conditions and disasters. The single area where we have had some issues that cause concern is the ability of the evault cloud restore team to fulfill it's contractual obligations to restore the machines replicated to the evault cloud in a manner that allows for connectivity to those machines in a timely manner. This issue has a definite affect on our ROI and our ability to be 'open for business' in a regional disaster.,We use EVault to protect our virtual servers. EVault backs these systems up in short order with snapshot technology, which allows us ample time in the non-business hours to perform other maintenance tasks such as installing updates and patches to our servers, which in most cases, requires a reboot of the server.,Happy Camper[It's] used to backup the whole organization's servers. It solves protecting data files and is part of the DR strategy.,It's easy to set up and backup. Like the speed of full backups once the initial backup is complete. It compresses and only backs up changes but makes it easy to restore as it links all the files together. Support is excellent - Easy to contact someone when I need help. DR: Previously had to do a restore of over a TB of data from the cloud. They quickly recovered the data onto units and shipped them overnight and it was fairly easy to restore the data and get an email system back up and functional.,Would like to see better integration with the ON-Prem appliance and the cloud so I can backup less critical things like bare metal systems on-prem and then put the critical files in the cloud and not have to separate it as much. It would be nice to have better aging of the data so older files could be put in slower/cheaper storage instead of just falling off a cliff once it's aged based on its retention.,9,Don't know as I'm a reseller but I've been able to restore/recover important files. ROI was excellent on getting email data back from backup. It did take a lot of time but that was due to how the CIO wanted it put back in pieces since new mail was turned on before the restore happended.,Email Disaster averted,EVault ReviewWe use EVault organization-wide to back up and store critical systems and data on local and off-site storage. It addresses quick backups as well as quick restore capabilities.,Backup of systems and applications (exchange, SQL) Quick restore capability Once the initial backup is completed, from then on it's differential backups only,Have the ability to easily copy schedules and configurations from one server to a new one,9,ROI on not using tapes and tape backup systems. Cost of offsite storage and pickup/deliver of tapes,We are using EVault to backup physical, virtual, exchange, SQL, and SharePoint databases. it is very easy and straightforward to restore the required system from a backup set.,Symantec Enterprise Vault and CommVaultK.I.S.S. Keep It Simple Stupid[I] Have used EVault for 8+ years to backup multiple locations to local backup and central remote site for disaster recovery purposes. Setup has been simple and easy. Web Central Control has drastically reduced time and simplified reviewing backup completion. The entire product is logical and intuitive.,Product is very intuitive and logical. Do not need to spend a lot of time figuring out 15 different things to click on to complete a task. Web Central Control removes the need to spend resources on tracking backups and if they were successful. One web page and 30 seconds will show a snapshot of the previous night. The restore process is simple and has the ability to restore from one machine to another.,Only have one gripe and that is licensing. I have multiple locations and all use the same capacity license. When upgrading, need to call and have the license reset. No easy way to reset without call.,10,Has had a very positive impact in reducing backup times, multiple backup locations and ease or backup/restore.,Have not really impacted, use of the product is simple file backup and recovery for local and remote.,Carbonite Server backup for small businessWe are a small organization with a single server. We currently use Carbonite Server Backup to create full server offsite backup once per month.,Relatively easy to set up. Very responsive support.,We tried creating a full server backup once per month with incremental backup daily. This proved unworkable over a standard DSL network connection. The full server backup would take approximately 3 days to upload to cloud and then the incrementals were temperamental, The software had to be reinstalled on several occasions after a failed backup. We now run a full server backup once per month and use file backup for dailies. This is much more reliable and has reduced the time required to monitor and fix. On the plus side, support was very helpful and good in getting things started again but the backups required constant attention.,5,In the past we relied on a secretary to swap out an external backup drive and save it to an offsite location. Carbonite reduced the time required as well as forgetting to take the backup drive off site.,Windows Server,Peace of mind.Carbonite the solutions makerWe were using tape backup, and people forgot to change out the tapes on a regular basis. So looking for a solution Carbonite was perfect, for we could back it up to our local NAS and then have it backup to the cloud via automation. We receive emails each step of the way, so we always know what is going on. If something goes wrong we get a email and then we can fix it quickly and continue on.,Automatic emailing of static of backup or if problems happen. Easy admin console to see how much drive space is available. Easy to install.,The email system does not always send out emails on failures. Have it do a retry on some backup operations when it fails.,10,Tapes wear out and are very expensive to change, so no worries about changing or them wearing out. No more worry and checking if tapes have been changed or driving to the office.,netbak,This was the other reason for choosing Carbonite, since if we have a server failure I can pull back data from our location NAS drive to get some of the operations back up and running. Then once those are running, [I can] bring the rest of the data across at night when the traffic is lower on the internet and we can do it faster. Also, we have had a case where we just needed to bring back a portion of data and it was easy with just accessing the NAS via Carbonite.Great tool for data backup and restore.We use Carbonite Server Backup to back up our digital information across the whole company to the cloud. This backup is on daily basis to secure data from potential hardware failure due to natural or manmade incidents. The three backup protocols can be optimized for most the efficient and least cost plan.,Carbonite's technical support is very helpful. We received great support in a couple incidents, including backup plan configuration. Backup setting can be customized to meet business needs, i.e., specifying folders or type of files for backup. Data restore procedure is easy. Accidently deleted a file in a local server and it was easily identified in the cloud and restored to the server.,To me, Carbonite is only for server data backup. I was hoping for a cloud based database backend server or share folder, but I guess that's not what Carbonite is meant to be. An administrator user should be able to manage files in their account at the Carbonite website.,9,It did save our data in at least two incidents. The restore procedure was easy. It helped pass several business audits.,,The cloud restore could be lengthy depending on the internet setup and traffic. When there is a need, local restore is much faster.Do you think you will ever need your backup?I use Carbonite Server Backup across our entire organization. I needed backup of files that I could easily verify and let work through the night. I wanted to use a product that was easy to manage because my time is very limited but I know from experience that it is very important to everyone in our operation that we have a solid backup plan.,It is very easy to select shared network drives. If you have it mapped on your profile, it finds them just as you find them each day as you use the network drives. Click and go! The screen is very easy to understand. I love how you can validate your backup. I can do a quick restore to an external local hard drive to test my data being backed up.,I would love for Carbonite to backup my VMs from server 2012 R2 datacenter. If a drive is not properly mapped, it won't let me browse to find it. You must have your network drives mapped properly for it to find them for a backup.,10,The cost is very fair. With the compression, it helped hold down my backup costs. Did not have to invest in a bunch of equipment to use.,Mozy Pro,With both locations housing the backup, it further makes extra safeguards in protecting our data. I can take the external drives off site to keep them safe. If everything was at one location, I don't think that's a good plan in case of a disaster. Others easily can see and understand my plan with this product.,1,1Carbonite works for usWe use Carbonite Server Backup to back up our staff server, which includes the domain controller and most importantly, our share folders, where staff saves all of their files. It is used also to back up our financial software and employee payroll records.,It is easy to administer and monitor. We've set up automatic backups, which saves us a lot of time. We have been able to retrieve accidentally deleted files, as well as a whole database, using the restore feature. This was invaluable. I have also had to use the technical support and was impressed by how much time the technician spent with me to solve my problem.,At some point we had to update the software and it seemed a little difficult to do that. We had tech support help us, and I don't know if I would have been able to do it myself.,9,I feel that it's had a positive impact on the library's security, in that it's not that hard to use, and I think the value for what we pay is worth it.,Symantec Backup Exec,We do back up data locally to another server, but I feel safer using the cloud for backups. I also have more confidence in the restore feature, since I've used it already and it worked well for us.Carbonite better than Tapecarbonite is being used across the whole organization, it is backing up servers and databases. It solved our problem we had a few years ago when it was time to buy a new tape backup system and all the components needed to run the system. We find it easier and cheaper to have switched to carbonite. It also addresses our concerns on security and offsite access if something ever went wrong.,Document backup is the easiest and quickest. These last couple of updates Carbonite released hyper-V backup capabilities which helped us out greatly. Carbonite also lets one do independent backup of the servers if for some reason we also want specific programs backuped and still use the hyper v backup. Great tech support, I reach out and they have worked daily with me till my problem was resolved.,I would like to see Carbonite run without being tied to Java updates. Its been a while since I have done a restore but it was some what difficult and hairy finding certain particular files; not folders, they were easy. The dashboard coloring for checking backup storage on the web is very difficult to read. I would prefer a bold black print.,10,Saved us the money of having to buy a new tape backup system and the server that it would have run on. It also helps that when an upgrade comes out we just install it - no worry of tapes not working or running out of room on a tape that night and having to fix it the next day. These two alone saved us lots of money, man hours, and possible down time.,veritas,Having it in the cloud solves our offsite data back problem esp. in a small company.I don't have to worry about putting it in my car, taking it home, switching it out, etc. etc. Also with it in the cloud, if disaster hit our place I need only worry about setting up the server and pulling the data down. With that I still have the option to save it locally if I want to use it for other reasons, or just for piece of mind having it on site as well encrypted.Inexpensive ReliabilityOur company uses Carbonite Server Backup for all of our servers. This includes email, mobile, operating systems, and software. We have never had to obtain copies of our backups, of which, I am very grateful. Whenever our cloud backup is getting close to full. I receive an email alert to either purchase more space or cleanup our current backups. I use these alerts to keep our system backing up at optimal performance. Whenever I need technical support Carbonite is just a phone call away and any updates or problems are handled with relative ease and timeliness. Before Carbonite, we had servers that used the old tape backup system. Each night we would have to make sure someone changed out the tapes and took them home, so as not to have them destroyed in either a fire or disaster. Carbonite Backup to the cloud has given me peace of mind knowing we are protected. I highly recommend anyone that is thinking about purchasing backup servers to give Carbonite a call first.,Technical Support Reliability Cost savings Ease of use,Downloading updates,10,No loss of data Cost savings No expensive recoveries,Barracuda Backup,It is very simple. Cost savings of not having to purchase expensive equipment has been the foremost best quality. Plus, I can control from our local site when and how much data is to be stored. I am also able to control when backups are to performed and their frequency. Being able to do these things without having to utilize an offsite IT person is another great advantage.Carbonite Server Backup ReviewWe are a new (May 2015) retail flooring business. We had, and still have, many issues to solve and manage in our business. I have had them for backup on my system at home with no problems. Turning over the backup task to them took a task off my back. I still have plenty!!,Quick notification of potential problems with files. Excellent support with issues/problems.,I only have 1, but it is very important to me: we are a small company - 4 people - and none of us have much computer knowledge. When issues arrive that require communication we need less "techie" talk and more plain English.,8,As the owner, my main responsibility is to manage the back end of the business, sales, marketing and anything else needed!! Anything that I can turn over to a RESPONSIBLE party to handle frees up my time to devote to all these other areas.,No impact.Straightforward and affordable backup serviceCarbonite backs up our point of sale server.,Pretty easy to set up. Shows me what I am backing up and when something fails. Communicates when my storage is reaching its limit.,Not as intuitive as I would like. Poor instructions on how to set up backup set deletions which resulted in maxing out our server storage space.,7,Reasonable cost. Pretty easy for a manager to use. Reliable backup available for us.,,I like having both backups, but would have been fine with just a cloud backup.I trust my critical data to eVault.We use eVault in two ways. The first way is to back up all of our company's internal data to our off-site location. The second way is by reselling eVault products and solutions to our customers. It addresses the business problems of Business Continuity and Disaster Recovery for us and most of our customers.,The end-user experience is as simple and robust as I have ever seen from a backup solution. The end-user dashboard, should you choose to allow them access, is intuitive and granular. eVault has the best bandwidth management I have experienced. The endpoint target is available for all operating systems and is intelligent and efficient using very low overhead. It includes data de-dupe and encryption while using very little system resources. Combine these features with bandwidth throttling and you can backup a large amount of data over any size wire. eVault's deployment options will fit any budget and size environment. You can deploy using your own hardware, even. They really focus on providing the right solution for each customer instead of making each customer fit into their pre-determined box.,The eVault process is so thorough, sometimes a simple deployment can take much longer than a customer expects. Their solutions in the past have been targeted to mid-sized to enterprise sized budgets. They now have solutions to fit the small business, but don't market them well.,9,eVault is an insurance policy against data loss. Do not expect high ROI. You will see some increase in productivity because of data availability and IT efficiency.,,10eVault: A backup solution capable of supporting a large volume of Fortune 500 companiesAs an IT services provider SunGard setup and supported eVault for multiple customers. It was setup and supported by my group, Availability Service, during my last year with SunGard. The product allowed us to provide an on-site and off-site backup solution for our customers which covered the most important applications (SQL / Exchange) and system types (Windows / Linux).,Initial training, setup, and configuration are all very well designed and easy to pick up. Support was very responsive and helpful in all situations. The product was much easier to use compared to other common backup solutions that were in use.,I really have no complaints.,10,The position I was in did not let me see the business impact very well but I know customers were pleased with the product and the level of service that eVault provided.,Tivoli,Netbackup,Cobian,Acronis,Bacula,10Great recovery, not so great supporteVault is a server/data backup solution and hosted DR provider. The IT department will typically manage this product, but the impact of the product affects the entire organization.,eVault has perfected recovering your environment in the cloud during a disaster or simulated disaster. The process is quick and keeps all burden off the local IT department when it comes to recovering the systems and bringing them online. Quick recovery of data/servers some localized issues such as missing files and/or corrupt servers. Allows for all digital backups - no more tapes and costly secure storage!,In my opinion, support is terrible. It takes days for them to get back to you and then weeks to resolve issues. Problem is these are usually critical issues that need attention right away. The virtual agent to backup VMs is impossible to install and once it is, it tends to have issues that cause the backups to fail. I now reboot my agent every 2 weeks to avoid issues. Reporting is not good. You are unable to pull simple reports when you backup to an ERA. I needed a report to show status of jobs during a time period and was unable to produce that simple report without having to go into each job and manually download the log file.,5,It has decreased the amount of time it took to maintain backups on a daily basis. When we were on tapes, it was a daily responsibility. The digital solution runs itself each day, so as long as it is working it frees up IT's time for other projects. It reduces the cost associated with having to maintain a second location and sever equipment for DR. This is a huge cost for a small business and hard to maintain on a small staff. DR tests are much simpler since IT does not spin-up the DR environment. In the case of an event, eVault does the heavy lifting.,Unitrends,Veeam,SafeSystems,5EVault's ease-of-use works for usEVault is being used for backing up our ERP system data, in addition to our tape backup process. It is our primary disaster recovery method, through our contract with Sungard. Backups are written to a local server at our site, then replicated to the EVault site. Most of the individual file restores that I need to do are done using the EVault backups, which saves me a lot of time loading/unloading backup tapes.,Able to back up production files while in use Easy process for restoring individual files Very reliable software - does not require much attention,Because of our contract with Sungard, we cannot contact EVault support directly when needed Haven't had any success restoring spooled files,8,Our DR plan is based on using EVault backups No hard numbers, but the ability to restore individual files quickly has saved me quite a bit of time and users appreciate the quick turn-around on restore requests,Being able to rely on EVault backups for our disaster recovery plan means that we don't have to invest in more costly options, such as completely mirroring the system to a different system.,EVault - A cloud backup solution that deliversIt's used across a significant part of the business - offers a cloud backup solution for company servers and data. It offers a fast, efficient way of safeguarding data and also offers a disaster recovery process. It works well with virtualized server recovery and also file level security. Data is migrated and replicated from localized vaults in data centers to satellite vaults offering cloud storage.,Speedy backups - once one time full backup has completed then only differentials are backed up Excellent telephone support - resolution ratio good Virtualization server backup very good,Issue with backing up VMware 6.5 - waiting for patches Reports could be improved - usage reporting is often confusing EVault server agents can sometimes be difficult to install,8,Successfully tested DR with EVault Successful backup and restore of company servers Decommissioned robotic tape engine,EVault handles virtual and physical systems well (the latter with the use of an agent). The virtual background has proved very good with EVault as it treats all virtualised servers the same irrespective of operating system. Virtual backups start with a snapshot which on the odd occasion when there is a genuine problem with backups and jobs fail can leave a lot of snapshots lying around.,EVault for small/medium businessesEVault is used for backups for our entire company. It backs up physical Windows, SQL databases, IBM i, and VMware virtual machines. We replicate the backups to our secondary datacenter. It allows us to consolidate one one backup platform and eliminate manual intervention of rotating tapes or other media.,Multi-platform backup. Hardware agnostic. Length of time for backups to complete because it never has to run a full backup after the first one. Support is generally helpful. Flexible replication topologies.,Backup management portal is difficult to manage for hardware/OS upgrades. Not all agents are supported in it either. New product support - vSphere 6.5 is still not supported and doesn't work. Scheduling backups are too time-consuming compared to other products. Finding the log file from email alerts is almost impossible. Log file names on the Director are too generic and no identifier in the name. VMware backups provide no way of centrally showing what VMs are backed up. You have to use the notes of the backup job and manually check each VM. Overall product management is complex. Many different components that work together but there can be 3 or 4 places to check for problems. Backup reporting is there but requires yet another component to be installed. Deduplication only on a per job level.,5,We only have to support one backup platform - so reduced employee time and software/hardware costs. Overall works well and we don't have to spend a lot of time on it because we have little change with servers. Lack of new product support has held us back on some upgrades.,EVault allows us to backup all of our applications and operating systems with one product. This allows us to reduce the amount of training and documentation we have to provide which is good because the product can be very complex.,Veeam Backup & Replication, Avamar, Symantec NetBackup and Networker,2,2Carbonite helps AS400 data securityWe primarily do nightly backups for 50+ systems and support a DR site to back this up.,Backup software system is very solid Automation of backup tasks is straightforward once you get to know the AS400 agent,Our ERA vault use of EVault Agent means we have no way to change director - makes it awkward to do housekeeping tasks. For example, if we create a backup job incorrectly we can't just delete it and use the same name. It takes days to get rid of a mistake. Error codes in backup logs are hard to find or non-esistent - troubleshooting is hindered. They have good tech support people but it is hard or impossible to have continuity of support once a ticket is opened - becomes awkward because each contact may be a different person and usually is. There is - by design I think - no way to reconnect directly to the same person.,7,Helps secure vital data for 50+ customers. Security and retention are big issues. No ROI possible in our current posture and accounting for activities.,No tape drives!,I stumbled across Carbonite Backup, and I fell in love.I have a handful of clients utilizing Carbonite Server Backup. Carbonite Server Backup has an intuitive user interface, reasonable rates, and is incredibly reliable. I've used it to recover from a couple of cryptowall attacks, and various situations that require file restores, and full server restore, and it's worked perfectly for my clients' needs. If I had to complain about anything, it might be the need for a decent internet connection for the initial backup, but that's not even a breaking point. Carbonite is up there with one of my top 3 backup solutions.,Intuitive user interface, easy to set up, easy to use, perfect for SMBs. Cost effective, secure solution. Great for file recovery, and full system restore.,The need for a good internet connection for initial sync, but Carbonite can't really be to blame for this one.,10,The instances of Carbonite I've run into have more than paid for themselves, the positive impact has been great.,,For the more budget conscious customers being able to utilize a hybrid backup option is amazing. We can backup to a local drive, and replicate archives, or critical data off site to cloud storage. Cloud redundant backups are a great selling point for newer customers who are looking for the most "bang for their buck" if you will.I Really Like Carbonite!It's used for our entire company. It provides us with backup support in case our local backups fail, if any, as well as in the case of an entire server failure.,It provides a safety net in case of total local drive failures. It provides a safety net in case our server quits operating. It gives wonderful customer support if you come across any issues. It allows you to pull particular files from prior days and can support many days worth of our company's in-house documentation.,A quicker way to obtain individual files would be nice. I don't know of any other issues. I really like dealing with all the reps at Carbonite, although, thankfully, I don't need them often.,10,The cost isn't large for what it provides my company. It frees my mind of worry if there were a server failure. It's ease of use in reviewing what it's backing up is great.,None,Again, it just frees my mind of worry since I know all necessary documentation within the company is also with Carbonite in case of local server failure.
Windows
Carbonite Server Backup
51 Ratings
Score 7.5 out of 101
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Carbonite Server Backup Reviews

Carbonite Server Backup
51 Ratings
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Score 7.5 out of 101

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Timika Hite profile photo
May 26, 2017

Carbonite EVault Backup and Disaster Recovery made easy

Score 10 out of 10
Vetted Review
Verified User
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We currently use Carbonite Evault as our backup and disaster recovery system. It is being used as an organization-wide system. It addresses the need to have quick restores for those files that no one knows how they disappeared, while also addressing the need to have your data stored elsewhere in the event of an emergency.
  • Carbonite Evault allows for easy management of backups. Once the system is integrated there is minimal hands on time. The system is smart enough to email you if there is an issue to give you the opportunity to fix it before it becomes a larger issue.
  • Carbonite Evault does restores very well also. Our favorite restores are the BMR (Bare Metal Restores). This type of back up allows you to restore the entire server configuration to a brand new box.
  • Carbonite Evault does a good job of allowing you to schedule backups when it is convenient to you with little impact on your bandwith.
  • There is room for improvement on the notification of policy changes or the inability to support older hardware. We were left with several mission critical servers that no [longer] backed up without notice. The issue was resolved once we contacted support.
  • Another got you is the fact that if you need to do a granular restore for SQL or Exchange you need a special license and a special software installed on the server.
  • I would love to see Carbonite Evault provide a user conference with training. That way the newer users could come up to speed and the current users can become more comfortable modifying or resolving issues on their own.
Carbonite Evault is a very good backup and disaster recovery system. We have had no issues restoring when we have lost entire servers. You can also stay in compliance with your records policies and have the data deleted after specific time periods.
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Brent Goedel profile photo
May 24, 2017

Carbonite EVault will be the last backup you need

Score 10 out of 10
Vetted Review
Reseller
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We use Carbonite EVault for our backup solution for our entire business as well as our cloud hosting clients.
  • The bare metal restore is the best I have seen from a product in a long time.
  • The backups are at the block level, after the initial seeding of backups the backups are quick because of the block level.
  • We have not found anything wrong with EVault at this time. Support and the product have worked great for us and our clients.
Carbonite EVault has worked well in the SMB environments that we manage.
Read Brent Goedel's full review
Eric Romaine profile photo
May 22, 2017

Small Company Flexible Solution

Score 9 out of 10
Vetted Review
Verified User
Review Source
We use it for our whole organization backing up just under 100GB of file, system state and database types data. Carbonite is installed on two older Microsoft based servers which serve domain and file system roles as well as a SQL Server. It is our industry standard to have disaster recovery methods in place which include file level to complete system recovery. We backup month end snapshots up to 10 years as well as a rolling 30 days.
  • Their web portal is easy to use to monitor server, check logs, restore or run an ad-hoc backup job.
  • Minimal problems, but when there is a problem, customer support is friendly and flexible in finding a solution. Contacting through their customer portal is convenient.
  • Competitive pricing for level of service provided.
  • It'd be nice if the customer portal and the Evault portal were integrated a little more smoothly.
  • An alert system when backups are not working, to email or even to Evault support would had been a nice feature. This was our fault for not monitoring more closely, but information was lost when our storage vault was moved and the IP address had to be updated. Backups were failing for about a month and only the portal logs were recording the failure.
In a regulated industry where backup recovery is essential and required, Carbonite provides a nice outsourced solution, reducing stress and overhead of most in-house solutions.

Bandwidth could be an issue with larger data companies, so an internet based solution would need to be analyzed from the trade-offs of cost and functionality.
Read Eric Romaine's full review
Russ Kruse profile photo
May 19, 2017

Carbonite EVault - a good product

Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Evault to backup our critical computer systems by taking nightly, weekly and monthly backups which are stored on disk, as well as replicating those same backups to an offsite datacenter for disaster recovery if needed.
  • Managing EVault backups with the director console as well as the software central console is pretty easy. Selecting servers to backup, editing the selections for each server and reviewing the detailed logs should any errors pop up is pretty straight forward.
  • Customer support via phone to EVault is pretty fast. Since the transition to Carbonite, wait time for support has dropped to a point where there is seldom any wait time.
  • Learning of a problem is typically done with email alerts, which I find very helpful. I don't have to look at logs every day searching for errors or failures. The emails notify me.
  • EVault has a process for restoring backed up servers to a different location than the original backup. This is really helpful in a DR situation where the original location may not be accessible.
  • The granular restore tool for exchange, which is needed to restore a specific email rather than an entire mailbox, is a bit combersome. I wish the tool was incorporated into the 'normal' restore features.
  • The inline replication process is very sensitive to available bandwidth. And if bandwidth between source and replication site becomes overused, inline replication fails and 'regular' replication takes its place. I wish inline replication was a bit less 'touchy' and would have a built in 'pause' to allow for the clearing of bandwidth before it fails over to 'regular' replication.
I've found EVault to be very scalable and reliable. Once a server is set up for backup via EVault, the process of accomplishing that backup is pretty automated and reliable.
Read Russ Kruse's full review
Kirk Phillips profile photo
May 17, 2017

Happy Camper

Score 9 out of 10
Vetted Review
Reseller
Review Source
[It's] used to backup the whole organization's servers. It solves protecting data files and is part of the DR strategy.
  • It's easy to set up and backup.
  • Like the speed of full backups once the initial backup is complete. It compresses and only backs up changes but makes it easy to restore as it links all the files together.
  • Support is excellent - Easy to contact someone when I need help.
  • DR: Previously had to do a restore of over a TB of data from the cloud. They quickly recovered the data onto units and shipped them overnight and it was fairly easy to restore the data and get an email system back up and functional.
  • Would like to see better integration with the ON-Prem appliance and the cloud so I can backup less critical things like bare metal systems on-prem and then put the critical files in the cloud and not have to separate it as much.
  • It would be nice to have better aging of the data so older files could be put in slower/cheaper storage instead of just falling off a cliff once it's aged based on its retention.
Great for SMBs who have limited resources for backup but need a world class solution. Large companies are hesitant as they are not a big player and I've heard that their compression/deduplication is not as good as others. Some of the SMB on-prem units seemed cheap to me and not a world-class piece of hardware.
Read Kirk Phillips's full review
Joe Bayramyan profile photo
May 17, 2017

EVault Review

Score 9 out of 10
Vetted Review
Verified User
Review Source
We use EVault organization-wide to back up and store critical systems and data on local and off-site storage. It addresses quick backups as well as quick restore capabilities.
  • Backup of systems and applications (exchange, SQL)
  • Quick restore capability
  • Once the initial backup is completed, from then on it's differential backups only
  • Have the ability to easily copy schedules and configurations from one server to a new one
EVault is well suited for organizations with critical offisite backup strategy. In fac, EVault does not contain the encryption key, only the organization does, it a great security selling point.
Read Joe Bayramyan's full review
Jeff Lillian profile photo
May 17, 2017

K.I.S.S. Keep It Simple Stupid

Score 10 out of 10
Vetted Review
Verified User
Review Source
[I] Have used EVault for 8+ years to backup multiple locations to local backup and central remote site for disaster recovery purposes. Setup has been simple and easy. Web Central Control has drastically reduced time and simplified reviewing backup completion. The entire product is logical and intuitive.
  • Product is very intuitive and logical. Do not need to spend a lot of time figuring out 15 different things to click on to complete a task.
  • Web Central Control removes the need to spend resources on tracking backups and if they were successful. One web page and 30 seconds will show a snapshot of the previous night.
  • The restore process is simple and has the ability to restore from one machine to another.
  • Only have one gripe and that is licensing. I have multiple locations and all use the same capacity license. When upgrading, need to call and have the license reset. No easy way to reset without call.
The product just woks. Hard to come up with specific scenarios other than need files backed up and restored.
Read Jeff Lillian's full review
Warren Tenney profile photo
May 05, 2017

Carbonite Server backup for small business

Score 5 out of 10
Vetted Review
Verified User
Review Source
We are a small organization with a single server. We currently use Carbonite Server Backup to create full server offsite backup once per month.

  • Relatively easy to set up.
  • Very responsive support.
  • We tried creating a full server backup once per month with incremental backup daily. This proved unworkable over a standard DSL network connection. The full server backup would take approximately 3 days to upload to cloud and then the incrementals were temperamental, The software had to be reinstalled on several occasions after a failed backup.
  • We now run a full server backup once per month and use file backup for dailies. This is much more reliable and has reduced the time required to monitor and fix.
  • On the plus side, support was very helpful and good in getting things started again but the backups required constant attention.
Not well suited for situations without a high speed internet connection.
Read Warren Tenney's full review
Robb Glietz profile photo
December 16, 2016

Carbonite the solutions maker

Score 10 out of 10
Vetted Review
Verified User
Review Source
We were using tape backup, and people forgot to change out the tapes on a regular basis. So looking for a solution Carbonite was perfect, for we could back it up to our local NAS and then have it backup to the cloud via automation. We receive emails each step of the way, so we always know what is going on. If something goes wrong we get a email and then we can fix it quickly and continue on.
  • Automatic emailing of static of backup or if problems happen.
  • Easy admin console to see how much drive space is available.
  • Easy to install.
  • The email system does not always send out emails on failures.
  • Have it do a retry on some backup operations when it fails.
In our case it was a perfect fit for not just our server backup, but we can log into a main console and check on backups on PC's thru out the company.
Read Robb Glietz's full review
Josh Yau, Ph.D. profile photo
March 22, 2017

Great tool for data backup and restore.

Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Carbonite Server Backup to back up our digital information across the whole company to the cloud. This backup is on daily basis to secure data from potential hardware failure due to natural or manmade incidents. The three backup protocols can be optimized for most the efficient and least cost plan.
  • Carbonite's technical support is very helpful. We received great support in a couple incidents, including backup plan configuration.
  • Backup setting can be customized to meet business needs, i.e., specifying folders or type of files for backup.
  • Data restore procedure is easy. Accidently deleted a file in a local server and it was easily identified in the cloud and restored to the server.
  • To me, Carbonite is only for server data backup. I was hoping for a cloud based database backend server or share folder, but I guess that's not what Carbonite is meant to be.
  • An administrator user should be able to manage files in their account at the Carbonite website.
Carbonite Server Backup is well suited for server data backup with the capability of specifying types of files to be excluded and specifying selected file folders to be included.
Read Josh Yau, Ph.D.'s full review
Danny Cockrell profile photo
December 30, 2016

Do you think you will ever need your backup?

Score 10 out of 10
Vetted Review
Verified User
Review Source
I use Carbonite Server Backup across our entire organization. I needed backup of files that I could easily verify and let work through the night. I wanted to use a product that was easy to manage because my time is very limited but I know from experience that it is very important to everyone in our operation that we have a solid backup plan.
  • It is very easy to select shared network drives. If you have it mapped on your profile, it finds them just as you find them each day as you use the network drives.
  • Click and go!
  • The screen is very easy to understand.
  • I love how you can validate your backup.
  • I can do a quick restore to an external local hard drive to test my data being backed up.
  • I would love for Carbonite to backup my VMs from server 2012 R2 datacenter.
  • If a drive is not properly mapped, it won't let me browse to find it.
  • You must have your network drives mapped properly for it to find them for a backup.
It you are looking to backup locally on a machine or from a server, it is ideal. If you are limited on local storage for your backup, you can't use this efficiently to backup directly to the cloud unless you have major bandwidth at your disposal. Even then, if you are having issues, it is nice to have a local backup.
Read Danny Cockrell's full review
Janet Kowal profile photo
December 21, 2016

Carbonite works for us

Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Carbonite Server Backup to back up our staff server, which includes the domain controller and most importantly, our share folders, where staff saves all of their files. It is used also to back up our financial software and employee payroll records.
  • It is easy to administer and monitor. We've set up automatic backups, which saves us a lot of time.
  • We have been able to retrieve accidentally deleted files, as well as a whole database, using the restore feature. This was invaluable.
  • I have also had to use the technical support and was impressed by how much time the technician spent with me to solve my problem.
  • At some point we had to update the software and it seemed a little difficult to do that. We had tech support help us, and I don't know if I would have been able to do it myself.
Our organization (library) is probably relatively small compared to other companies, so I don't know if my experience is typical. I feel that Carbonite is well suited for our situation and does exactly what we need, which is back up our data to the cloud so that it's more secure. We needed an off-site solution, and Carbonite worked well for us.
Read Janet Kowal's full review
Matt Cubbage profile photo
December 15, 2016

Carbonite better than Tape

Score 10 out of 10
Vetted Review
Verified User
Review Source
carbonite is being used across the whole organization, it is backing up servers and databases. It solved our problem we had a few years ago when it was time to buy a new tape backup system and all the components needed to run the system. We find it easier and cheaper to have switched to carbonite. It also addresses our concerns on security and offsite access if something ever went wrong.
  • Document backup is the easiest and quickest.
  • These last couple of updates Carbonite released hyper-V backup capabilities which helped us out greatly.
  • Carbonite also lets one do independent backup of the servers if for some reason we also want specific programs backuped and still use the hyper v backup.
  • Great tech support, I reach out and they have worked daily with me till my problem was resolved.
  • I would like to see Carbonite run without being tied to Java updates.
  • Its been a while since I have done a restore but it was some what difficult and hairy finding certain particular files; not folders, they were easy.
  • The dashboard coloring for checking backup storage on the web is very difficult to read. I would prefer a bold black print.
Best use is in Hyper V backups, or file backups. I am always scared of the security encryption because if you lose it, as they inform you, they can not help you open it up, but that is also a good point if security is a great concern of yours.
Read Matt Cubbage's full review
Bill Casey, CTB profile photo
December 13, 2016

Inexpensive Reliability

Score 10 out of 10
Vetted Review
Verified User
Review Source
Our company uses Carbonite Server Backup for all of our servers. This includes email, mobile, operating systems, and software. We have never had to obtain copies of our backups, of which, I am very grateful. Whenever our cloud backup is getting close to full. I receive an email alert to either purchase more space or cleanup our current backups. I use these alerts to keep our system backing up at optimal performance. Whenever I need technical support Carbonite is just a phone call away and any updates or problems are handled with relative ease and timeliness.

Before Carbonite, we had servers that used the old tape backup system. Each night we would have to make sure someone changed out the tapes and took them home, so as not to have them destroyed in either a fire or disaster. Carbonite Backup to the cloud has given me peace of mind knowing we are protected. I highly recommend anyone that is thinking about purchasing backup servers to give Carbonite a call first.
  • Technical Support
  • Reliability
  • Cost savings
  • Ease of use
  • Downloading updates
Carbonite Server Backup is well suited for small to mid-size companies that cannot afford expensive backup systems. Or that need a reliable service that comes with peace of mind knowing it is off site and totally secure from hackers.
Read Bill Casey, CTB's full review
MORRIS WATSON profile photo
December 22, 2016

Carbonite Server Backup Review

Score 8 out of 10
Vetted Review
Verified User
Review Source
We are a new (May 2015) retail flooring business. We had, and still have, many issues to solve and manage in our business. I have had them for backup on my system at home with no problems. Turning over the backup task to them took a task off my back. I still have plenty!!
  • Quick notification of potential problems with files.
  • Excellent support with issues/problems.
  • I only have 1, but it is very important to me: we are a small company - 4 people - and none of us have much computer knowledge. When issues arrive that require communication we need less "techie" talk and more plain English.
[It is well suited for] small companies with high daily activity that needs to be saved.
Read MORRIS WATSON's full review
Ellen Barnard profile photo
December 15, 2016

Straightforward and affordable backup service

Score 7 out of 10
Vetted Review
Verified User
Review Source
Carbonite backs up our point of sale server.
  • Pretty easy to set up.
  • Shows me what I am backing up and when something fails.
  • Communicates when my storage is reaching its limit.
  • Not as intuitive as I would like.
  • Poor instructions on how to set up backup set deletions which resulted in maxing out our server storage space.
Good for straightforward backup jobs of a single server with a pretty tech-savvy user. Not good for those who don't understand files or server setups.
Read Ellen Barnard's full review
Shea Taylor profile photo
July 25, 2014

I trust my critical data to eVault.

Score 9 out of 10
Vetted Review
Reseller
Review Source
We use eVault in two ways. The first way is to back up all of our company's internal data to our off-site location. The second way is by reselling eVault products and solutions to our customers.
It addresses the business problems of Business Continuity and Disaster Recovery for us and most of our customers.
  • The end-user experience is as simple and robust as I have ever seen from a backup solution. The end-user dashboard, should you choose to allow them access, is intuitive and granular.
  • eVault has the best bandwidth management I have experienced. The endpoint target is available for all operating systems and is intelligent and efficient using very low overhead. It includes data de-dupe and encryption while using very little system resources. Combine these features with bandwidth throttling and you can backup a large amount of data over any size wire.
  • eVault's deployment options will fit any budget and size environment. You can deploy using your own hardware, even. They really focus on providing the right solution for each customer instead of making each customer fit into their pre-determined box.
  • The eVault process is so thorough, sometimes a simple deployment can take much longer than a customer expects.
  • Their solutions in the past have been targeted to mid-sized to enterprise sized budgets. They now have solutions to fit the small business, but don't market them well.
A key question is, "how much critical data needs to be backed up?". A follow-up question might be, "what impact would it have on your business and reputation if you were to lose this data or take more than a few days to recover?"
If a company's data is not critical or valuable to the success of their business, then this is not a good solution.
Read Shea Taylor's full review
Christopher Smith profile photo
August 04, 2014

eVault: A backup solution capable of supporting a large volume of Fortune 500 companies

Score 10 out of 10
Vetted Review
Verified User
Review Source
As an IT services provider SunGard setup and supported eVault for multiple customers. It was setup and supported by my group, Availability Service, during my last year with SunGard. The product allowed us to provide an on-site and off-site backup solution for our customers which covered the most important applications (SQL / Exchange) and system types (Windows / Linux).
  • Initial training, setup, and configuration are all very well designed and easy to pick up.
  • Support was very responsive and helpful in all situations.
  • The product was much easier to use compared to other common backup solutions that were in use.
  • I really have no complaints.
Out of about 15 consumer level backup solutions and 3 professional level backup solutions I have used eVault was my favorite so far. I am in the process of getting my current company to switch to eVault from open source programs they are currently using.
Read Christopher Smith's full review
Lauren Fitzpatrick profile photo
July 10, 2014

Great recovery, not so great support

Score 5 out of 10
Vetted Review
Verified User
Review Source
eVault is a server/data backup solution and hosted DR provider. The IT department will typically manage this product, but the impact of the product affects the entire organization.
  • eVault has perfected recovering your environment in the cloud during a disaster or simulated disaster. The process is quick and keeps all burden off the local IT department when it comes to recovering the systems and bringing them online.
  • Quick recovery of data/servers some localized issues such as missing files and/or corrupt servers.
  • Allows for all digital backups - no more tapes and costly secure storage!
  • In my opinion, support is terrible. It takes days for them to get back to you and then weeks to resolve issues. Problem is these are usually critical issues that need attention right away.
  • The virtual agent to backup VMs is impossible to install and once it is, it tends to have issues that cause the backups to fail. I now reboot my agent every 2 weeks to avoid issues.
  • Reporting is not good. You are unable to pull simple reports when you backup to an ERA. I needed a report to show status of jobs during a time period and was unable to produce that simple report without having to go into each job and manually download the log file.
It would be important to discuss SLA expectations, what form of back-up you are interested in as they each have different challenges. This product is best suited for smaller IT departments that don't have the manpower or physical location to host and maintain a backup solution.
Read Lauren Fitzpatrick's full review
No photo available
May 19, 2017

EVault's ease-of-use works for us

Score 8 out of 10
Vetted Review
Verified User
Review Source
EVault is being used for backing up our ERP system data, in addition to our tape backup process. It is our primary disaster recovery method, through our contract with Sungard. Backups are written to a local server at our site, then replicated to the EVault site. Most of the individual file restores that I need to do are done using the EVault backups, which saves me a lot of time loading/unloading backup tapes.
  • Able to back up production files while in use
  • Easy process for restoring individual files
  • Very reliable software - does not require much attention
  • Because of our contract with Sungard, we cannot contact EVault support directly when needed
  • Haven't had any success restoring spooled files

For a disaster recovery process of restoring your system at a remote site, EVault makes that process easy and way faster than my previous experiences with rebuilding a system on a different system.

Every time I am asked to restore a file from a backup, if a copy from the last week is acceptable, using EVault is by far the easiest and quickest way to restore a file.

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May 19, 2017

EVault - A cloud backup solution that delivers

Score 8 out of 10
Vetted Review
Verified User
Review Source
It's used across a significant part of the business - offers a cloud backup solution for company servers and data. It offers a fast, efficient way of safeguarding data and also offers a disaster recovery process. It works well with virtualized server recovery and also file level security. Data is migrated and replicated from localized vaults in data centers to satellite vaults offering cloud storage.
  • Speedy backups - once one time full backup has completed then only differentials are backed up
  • Excellent telephone support - resolution ratio good
  • Virtualization server backup very good
  • Issue with backing up VMware 6.5 - waiting for patches
  • Reports could be improved - usage reporting is often confusing
  • EVault server agents can sometimes be difficult to install
  • Excellent for virtual server backup/restore
  • Speed of backups is good
  • Technical support - telephone support is very good
  • Can handle SAP SQL backups well
Read this authenticated review
No photo available
May 17, 2017

EVault for small/medium businesses

Score 5 out of 10
Vetted Review
Verified User
Review Source
EVault is used for backups for our entire company. It backs up physical Windows, SQL databases, IBM i, and VMware virtual machines. We replicate the backups to our secondary datacenter. It allows us to consolidate one one backup platform and eliminate manual intervention of rotating tapes or other media.
  • Multi-platform backup.
  • Hardware agnostic.
  • Length of time for backups to complete because it never has to run a full backup after the first one.
  • Support is generally helpful.
  • Flexible replication topologies.
  • Backup management portal is difficult to manage for hardware/OS upgrades. Not all agents are supported in it either.
  • New product support - vSphere 6.5 is still not supported and doesn't work.
  • Scheduling backups are too time-consuming compared to other products.
  • Finding the log file from email alerts is almost impossible. Log file names on the Director are too generic and no identifier in the name.
  • VMware backups provide no way of centrally showing what VMs are backed up. You have to use the notes of the backup job and manually check each VM.
  • Overall product management is complex. Many different components that work together but there can be 3 or 4 places to check for problems.
  • Backup reporting is there but requires yet another component to be installed.
  • Deduplication only on a per job level.
EVault works well in small companies where the rate of change with servers and backups is low. Medium and large companies will probably be better off with a more proven platform that offers enterprise features like global deduplication and centralized management. The cost is relatively low and you don't have to buy proprietary hardware.
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May 17, 2017

Carbonite helps AS400 data security

Score 7 out of 10
Vetted Review
Verified User
Review Source
We primarily do nightly backups for 50+ systems and support a DR site to back this up.
  • Backup software system is very solid
  • Automation of backup tasks is straightforward once you get to know the AS400 agent
  • Our ERA vault use of EVault Agent means we have no way to change director - makes it awkward to do housekeeping tasks. For example, if we create a backup job incorrectly we can't just delete it and use the same name. It takes days to get rid of a mistake.
  • Error codes in backup logs are hard to find or non-esistent - troubleshooting is hindered.
  • They have good tech support people but it is hard or impossible to have continuity of support once a ticket is opened - becomes awkward because each contact may be a different person and usually is. There is - by design I think - no way to reconnect directly to the same person.
Handles high volumes of data.
Easy to retrieve a specific file ... a green screen time machine
Easy to install except for setting up jobs.
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March 16, 2017

I stumbled across Carbonite Backup, and I fell in love.

Score 10 out of 10
Vetted Review
Verified User
Review Source
I have a handful of clients utilizing Carbonite Server Backup. Carbonite Server Backup has an intuitive user interface, reasonable rates, and is incredibly reliable. I've used it to recover from a couple of cryptowall attacks, and various situations that require file restores, and full server restore, and it's worked perfectly for my clients' needs. If I had to complain about anything, it might be the need for a decent internet connection for the initial backup, but that's not even a breaking point. Carbonite is up there with one of my top 3 backup solutions.
  • Intuitive user interface, easy to set up, easy to use, perfect for SMBs.
  • Cost effective, secure solution.
  • Great for file recovery, and full system restore.
  • The need for a good internet connection for initial sync, but Carbonite can't really be to blame for this one.
It's an incredibly simple application for SMBs; has an intuitive user interface and great customer support. It's helped me recover from something as big as a full blown server crash, to doing something as simple as recovering a lost file. Pricing is perfect for small business clients, and the customer support is only a phone call away if you run into any trouble.
Read this authenticated review
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December 20, 2016

I Really Like Carbonite!

Score 10 out of 10
Vetted Review
Verified User
Review Source
It's used for our entire company. It provides us with backup support in case our local backups fail, if any, as well as in the case of an entire server failure.
  • It provides a safety net in case of total local drive failures.
  • It provides a safety net in case our server quits operating.
  • It gives wonderful customer support if you come across any issues.
  • It allows you to pull particular files from prior days and can support many days worth of our company's in-house documentation.
  • A quicker way to obtain individual files would be nice.
  • I don't know of any other issues.
  • I really like dealing with all the reps at Carbonite, although, thankfully, I don't need them often.
Rather than having to back-up to a thumb-drive for off-site storage of necessary data, you can depend on Carbonite to have it for you!
Read this authenticated review

Carbonite Server Backup Scorecard Summary

Feature Scorecard Summary

Universal recovery (7)
8.3
Live recovery (8)
8.2
Recovery verification (7)
7.9
Business application protection (9)
7.7
Multiple backup destinations (10)
8.1
Incremental backup identification (14)
8.1
Backup to the cloud (15)
8.0
Deduplication and file compression (12)
7.6
Snapshots (6)
7.2
Flexible deployment (9)
7.9
Management dashboard (9)
7.5
Platform support (10)
7.5
Retention options (11)
7.7
Encryption (11)
8.5

About Carbonite Server Backup

Carbonite Server Backup (also replacing the former EVault products acquired from Seagate in 2016) is a full backup and discovery solution. Designed to recover anything from a single file to an entire system with the click of a button, Carbonite Server Backup users can protect virtually any type of file on both physical and virtual servers, NAS, SAN and external hard drives. The vendor’s value proposition is that their solution assures that users without an IT department and those that are the IT department can rest easy knowing their data is safe. According to the vendor, Carbonite Server Backup is easy to configure and schedule automatic backups (full, incremental and differential) that require zero user interaction. Users can choose local, cloud or hybrid backup targets.

Carbonite Server Backup Features

Data Center Backup Features
Does not have featureUniversal recovery
Does not have featureLive recovery
Does not have featureRecovery verification
Has featureBusiness application protection
Has featureMultiple backup destinations
Has featureIncremental backup identification
Has featureBackup to the cloud
Does not have featureDeduplication and file compression
Has featureSnapshots
Does not have featureFlexible deployment
Does not have featureManagement dashboard
Does not have featurePlatform support
Does not have featureRetention options
Does not have featureEncryption
Additional Features
Has featureHybrid Cloud: Ability to store and back up data to the cloud and/or locally.
Has featureHot Backup: Backups occur automatically after you set policies with no disruption to normal workflow
Has featureImage Backup & Bare Metal Restore (BMR): Restore to new, existing or dissimilar hardware from bare metal with no OS or other software installation required
Has featureHyper-V Image Backup: Complete snapshot protection with full backup capability
Has featureExchange Online Backup: Mailbox-level backup of Exchange Online mail and calendars and cross-user data restore between local Exchange and Office 365
Has featureScheduling & Management: Perform full, incremental or differential backups for more efficient, more frequent backups and more relevant recovery points
Has featureSecurity & Compliance: Provides 128-bit encryption and Transport Layer Security (TLS) by default, with a 256-bit private key encryption option; supports FERPA, GLBA and HIPAA compliance.
Has featureDedicated Support: Call, email or chat with our U.S.-based business support team 7 days a week. With our free valet install, a Carbonite business team member will install and optimize Carbonite Server Backup for your business at no extra charge.

Carbonite Server Backup Screenshots

Carbonite Server Backup Integrations

Hyper-V, Microsoft Exchange, Microsoft SQL Server, MailStore, Microsoft Exchange Online, Microsoft Sharepoint, Oracle

Carbonite Server Backup Competitors

Acronis Backup, IDrive, Carbonite Safe (formerly Mozy), StorageCraft

Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?No

Trial and paying customers have access to our valet install free of charge. Call and speak to a specialist who can remotely connect to your machine to ensure it's installed and configured correctly to protect your critical data.

Carbonite Server Backup Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Carbonite Server Backup Technical Details

Deployment Types:On-premise
Operating Systems: Windows
Mobile Application:No
Supported Countries:Worldwide
Supported Languages: English, German