Carbonite Server

Carbonite Server

About TrustRadius Scoring
Score 8.7 out of 100
Carbonite Server

Overview

Recent Reviews

Happy Camper

9 out of 10
May 17, 2017
[It's] used to backup the whole organization's servers. It solves protecting data files and is part of the DR strategy.
Continue reading

EVault Review

9 out of 10
May 17, 2017
We use EVault organization-wide to back up and store critical systems and data on local and off-site storage. It addresses quick backups …
Continue reading

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features

Backup to the cloud (20)

10.0
100%

Incremental backup identification (19)

10.0
100%

Multiple backup destinations (15)

10.0
100%

Business application protection (14)

10.0
100%

Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Carbonite Server, and make your voice heard!

Pricing

View all pricing

Power

$800.04

On Premise
per year

Ultimate

1,300.08

On Premise
per year

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.carbonite.com/en/cloud…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Data Center Backup

8.6
86%

Product Details

What is Carbonite Server?

Carbonite Server (also replacing the former EVault products acquired from Seagate in 2016) is a full backup and discovery solution. Designed to recover anything from a single file to an entire system with the click of a button, Carbonite Server users can protect virtually any type of file on both physical and virtual servers, NAS, SAN and external hard drives. The vendor’s value proposition is that their solution assures that users without an IT department and those that are the IT department can rest easy knowing their data is safe. According to the vendor, Carbonite Server is easy to configure and schedule automatic backups (full, incremental and differential) that require zero user interaction. Users can choose local, cloud or hybrid backup targets.

Carbonite Server Features

Data Center Backup Features

  • Supported: Business application protection
  • Supported: Multiple backup destinations
  • Supported: Incremental backup identification
  • Supported: Backup to the cloud
  • Supported: Snapshots

Additional Features

  • Supported: Hybrid Cloud: Ability to store and back up data to the cloud and/or locally.
  • Supported: Hot Backup: Backups occur automatically after you set policies with no disruption to normal workflow
  • Supported: Image Backup & Bare Metal Restore (BMR): Restore to new, existing or dissimilar hardware from bare metal with no OS or other software installation required
  • Supported: Hyper-V Image Backup: Complete snapshot protection with full backup capability
  • Supported: Exchange Online Backup: Mailbox-level backup of Exchange Online mail and calendars and cross-user data restore between local Exchange and Office 365
  • Supported: Scheduling & Management: Perform full, incremental or differential backups for more efficient, more frequent backups and more relevant recovery points
  • Supported: Security & Compliance: Provides 128-bit encryption and Transport Layer Security (TLS) by default, with a 256-bit private key encryption option; supports FERPA, GLBA and HIPAA compliance.
  • Supported: Dedicated Support: Call, email or chat with our U.S.-based business support team 7 days a week. With our free valet install, a Carbonite business team member will install and optimize Carbonite Server Backup for your business at no extra charge.

Carbonite Server Screenshots

The Carbonite Server Backup user-friendly interface lets you choose what you back up, where you back it up and on what schedule.

Carbonite Server Integrations

Carbonite Server Competitors

Carbonite Server Technical Details

Deployment TypesOn-premise
Operating SystemsWindows
Mobile ApplicationNo
Supported CountriesWorldwide
Supported LanguagesEnglish, German

Comparisons

View all alternatives

Frequently Asked Questions

What is Carbonite Server's best feature?

Reviewers rate Business application protection and Multiple backup destinations and Incremental backup identification highest, with a score of 10.

Who uses Carbonite Server?

The most common users of Carbonite Server are from Small Businesses (1-50 employees) and the Information Technology & Services industry.

Reviews and Ratings

 (65)

Ratings

Reviews

(1-25 of 35)
Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Carbonite Server makes it easy to set up the Back up schedule and offers many custom options within the plan.
  • The reliability of the backup was the key factor in our choice to go with carbonite.
  • The set up cost was acceptable compared to other similar platforms.
  • I have not encountered any missing functionality.
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • The user interface for Carbonite Server was really easy and friendly to use.
  • Although the setup process was somewhat clunky compared to other similar services, once it's up and running, managing it is super straight forward.
  • Back up scheduling and notification system was very minimal and non-intrusive.
  • The user interface is nice, but is a bit dated compared to other brands. A facelift would definitely be appreciated.
  • Granular restore for Exchange has to be set up explicitly and require some additional applications. It wasn't mentioned when we first set up the service until one of the staff noticed that it wasn't backing up the mailbox. It would be nice if such granular restore is mentioned upfront by asking the user what type of files they're going to back up.
  • No notification for failed backups. Any form of email notification or push notification would be appreciated if the backup fails. Some backup took hours and it's quite frustrating just to come back and see it failed at like 10%.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Easy to manage.
  • Easy to deploy the agent and configure the same.
  • User friendly.
  • Efficient and reliable.
  • Easy for freshers to explore.
  • Needs improvement in reporting section.
  • Needs DR environment.
  • Needs extra options to fetch the Vault data report and Retention report.
Score 6 out of 10
Vetted Review
Verified User
Review Source
  • Granular restore for application and file level restore are very good and simple
  • Web central control is very simple and straight forward for configuration backup
  • Director server configuration is easy and simple to setup
  • The backup report really needs improvement. It is really pathetic, as it gives wrong information. It is not suitable for auditing.
  • The Exchange DAG backup should support instead of configuring each exchange server.
  • Cloud infrastructure supports a lot of AWS and Azure instances that are coming up.
Timika Hite | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Carbonite Evault allows for easy management of backups. Once the system is integrated there is minimal hands on time. The system is smart enough to email you if there is an issue to give you the opportunity to fix it before it becomes a larger issue.
  • Carbonite Evault does restores very well also. Our favorite restores are the BMR (Bare Metal Restores). This type of back up allows you to restore the entire server configuration to a brand new box.
  • Carbonite Evault does a good job of allowing you to schedule backups when it is convenient to you with little impact on your bandwith.
  • There is room for improvement on the notification of policy changes or the inability to support older hardware. We were left with several mission critical servers that no [longer] backed up without notice. The issue was resolved once we contacted support.
  • Another got you is the fact that if you need to do a granular restore for SQL or Exchange you need a special license and a special software installed on the server.
  • I would love to see Carbonite Evault provide a user conference with training. That way the newer users could come up to speed and the current users can become more comfortable modifying or resolving issues on their own.
Brent Goedel | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
Review Source
  • The bare metal restore is the best I have seen from a product in a long time.
  • The backups are at the block level, after the initial seeding of backups the backups are quick because of the block level.
  • We have not found anything wrong with EVault at this time. Support and the product have worked great for us and our clients.
Eric Romaine | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Their web portal is easy to use to monitor server, check logs, restore or run an ad-hoc backup job.
  • Minimal problems, but when there is a problem, customer support is friendly and flexible in finding a solution. Contacting through their customer portal is convenient.
  • Competitive pricing for level of service provided.
  • It'd be nice if the customer portal and the Evault portal were integrated a little more smoothly.
  • An alert system when backups are not working, to email or even to Evault support would had been a nice feature. This was our fault for not monitoring more closely, but information was lost when our storage vault was moved and the IP address had to be updated. Backups were failing for about a month and only the portal logs were recording the failure.
Russ Kruse | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Managing EVault backups with the director console as well as the software central console is pretty easy. Selecting servers to backup, editing the selections for each server and reviewing the detailed logs should any errors pop up is pretty straight forward.
  • Customer support via phone to EVault is pretty fast. Since the transition to Carbonite, wait time for support has dropped to a point where there is seldom any wait time.
  • Learning of a problem is typically done with email alerts, which I find very helpful. I don't have to look at logs every day searching for errors or failures. The emails notify me.
  • EVault has a process for restoring backed up servers to a different location than the original backup. This is really helpful in a DR situation where the original location may not be accessible.
  • The granular restore tool for exchange, which is needed to restore a specific email rather than an entire mailbox, is a bit combersome. I wish the tool was incorporated into the 'normal' restore features.
  • The inline replication process is very sensitive to available bandwidth. And if bandwidth between source and replication site becomes overused, inline replication fails and 'regular' replication takes its place. I wish inline replication was a bit less 'touchy' and would have a built in 'pause' to allow for the clearing of bandwidth before it fails over to 'regular' replication.
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Able to back up production files while in use
  • Easy process for restoring individual files
  • Very reliable software - does not require much attention
  • Because of our contract with Sungard, we cannot contact EVault support directly when needed
  • Haven't had any success restoring spooled files
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Speedy backups - once one time full backup has completed then only differentials are backed up
  • Excellent telephone support - resolution ratio good
  • Virtualization server backup very good
  • Issue with backing up VMware 6.5 - waiting for patches
  • Reports could be improved - usage reporting is often confusing
  • EVault server agents can sometimes be difficult to install
Score 5 out of 10
Vetted Review
Verified User
Review Source
  • Multi-platform backup.
  • Hardware agnostic.
  • Length of time for backups to complete because it never has to run a full backup after the first one.
  • Support is generally helpful.
  • Flexible replication topologies.
  • Backup management portal is difficult to manage for hardware/OS upgrades. Not all agents are supported in it either.
  • New product support - vSphere 6.5 is still not supported and doesn't work.
  • Scheduling backups are too time-consuming compared to other products.
  • Finding the log file from email alerts is almost impossible. Log file names on the Director are too generic and no identifier in the name.
  • VMware backups provide no way of centrally showing what VMs are backed up. You have to use the notes of the backup job and manually check each VM.
  • Overall product management is complex. Many different components that work together but there can be 3 or 4 places to check for problems.
  • Backup reporting is there but requires yet another component to be installed.
  • Deduplication only on a per job level.
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • Backup software system is very solid
  • Automation of backup tasks is straightforward once you get to know the AS400 agent
  • Our ERA vault use of EVault Agent means we have no way to change director - makes it awkward to do housekeeping tasks. For example, if we create a backup job incorrectly we can't just delete it and use the same name. It takes days to get rid of a mistake.
  • Error codes in backup logs are hard to find or non-esistent - troubleshooting is hindered.
  • They have good tech support people but it is hard or impossible to have continuity of support once a ticket is opened - becomes awkward because each contact may be a different person and usually is. There is - by design I think - no way to reconnect directly to the same person.
May 17, 2017

Happy Camper

Kirk Phillips | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller
Review Source
  • It's easy to set up and backup.
  • Like the speed of full backups once the initial backup is complete. It compresses and only backs up changes but makes it easy to restore as it links all the files together.
  • Support is excellent - Easy to contact someone when I need help.
  • DR: Previously had to do a restore of over a TB of data from the cloud. They quickly recovered the data onto units and shipped them overnight and it was fairly easy to restore the data and get an email system back up and functional.
  • Would like to see better integration with the ON-Prem appliance and the cloud so I can backup less critical things like bare metal systems on-prem and then put the critical files in the cloud and not have to separate it as much.
  • It would be nice to have better aging of the data so older files could be put in slower/cheaper storage instead of just falling off a cliff once it's aged based on its retention.
May 17, 2017

EVault Review

Joe Bayramyan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Backup of systems and applications (exchange, SQL)
  • Quick restore capability
  • Once the initial backup is completed, from then on it's differential backups only
  • Have the ability to easily copy schedules and configurations from one server to a new one
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Product is very intuitive and logical. Do not need to spend a lot of time figuring out 15 different things to click on to complete a task.
  • Web Central Control removes the need to spend resources on tracking backups and if they were successful. One web page and 30 seconds will show a snapshot of the previous night.
  • The restore process is simple and has the ability to restore from one machine to another.
  • Only have one gripe and that is licensing. I have multiple locations and all use the same capacity license. When upgrading, need to call and have the license reset. No easy way to reset without call.
Score 5 out of 10
Vetted Review
Verified User
Review Source
  • Relatively easy to set up.
  • Very responsive support.
  • We tried creating a full server backup once per month with incremental backup daily. This proved unworkable over a standard DSL network connection. The full server backup would take approximately 3 days to upload to cloud and then the incrementals were temperamental, The software had to be reinstalled on several occasions after a failed backup.
  • We now run a full server backup once per month and use file backup for dailies. This is much more reliable and has reduced the time required to monitor and fix.
  • On the plus side, support was very helpful and good in getting things started again but the backups required constant attention.
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Reliable - since inception the backup has run successfully nightly
  • Restore - we have used Carbonite several times to restore files that were inadvertently deleted. It is very user friendly
  • Customer Service - professional, attentive, Was used for initial setup as well as addressing an issue which was at our end.
  • recovery speed - sufficient but could be improved
  • printable user manual - to include detailed setup information, sample
March 24, 2017

Why I love Carbonite!

Score 9 out of 10
Vetted Review
Verified User
Review Source
  • I love the fact that when we get notified that a backup didn't run properly we can just call or chat with Carbonite and they work with us for no charge to get the issue fixed.
  • Usually when they work with us to get an issue fixed it is taken care of the 1st time.
  • There employees are very knowledgeable when working with them.
  • Overall I think Carbonite is pretty easy to use once you have been in their system a few times.
March 22, 2017

Small business review

Score 6 out of 10
Vetted Review
Verified User
Review Source
  • Customer Service
  • Communication
  • Cost
  • The way they do the server backups.
  • The software the end user uses to set up server backup.
  • Generic emails that don't always explain the problem correctly.
Josh Yau, Ph.D. | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Carbonite's technical support is very helpful. We received great support in a couple incidents, including backup plan configuration.
  • Backup setting can be customized to meet business needs, i.e., specifying folders or type of files for backup.
  • Data restore procedure is easy. Accidently deleted a file in a local server and it was easily identified in the cloud and restored to the server.
  • To me, Carbonite is only for server data backup. I was hoping for a cloud based database backend server or share folder, but I guess that's not what Carbonite is meant to be.
  • An administrator user should be able to manage files in their account at the Carbonite website.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Intuitive user interface, easy to set up, easy to use, perfect for SMBs.
  • Cost effective, secure solution.
  • Great for file recovery, and full system restore.
  • The need for a good internet connection for initial sync, but Carbonite can't really be to blame for this one.
Danny Cockrell | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • It is very easy to select shared network drives. If you have it mapped on your profile, it finds them just as you find them each day as you use the network drives.
  • Click and go!
  • The screen is very easy to understand.
  • I love how you can validate your backup.
  • I can do a quick restore to an external local hard drive to test my data being backed up.
  • I would love for Carbonite to backup my VMs from server 2012 R2 datacenter.
  • If a drive is not properly mapped, it won't let me browse to find it.
  • You must have your network drives mapped properly for it to find them for a backup.
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Quick notification of potential problems with files.
  • Excellent support with issues/problems.
  • I only have 1, but it is very important to me: we are a small company - 4 people - and none of us have much computer knowledge. When issues arrive that require communication we need less "techie" talk and more plain English.
December 21, 2016

Carbonite works for us

Janet Kowal | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • It is easy to administer and monitor. We've set up automatic backups, which saves us a lot of time.
  • We have been able to retrieve accidentally deleted files, as well as a whole database, using the restore feature. This was invaluable.
  • I have also had to use the technical support and was impressed by how much time the technician spent with me to solve my problem.
  • At some point we had to update the software and it seemed a little difficult to do that. We had tech support help us, and I don't know if I would have been able to do it myself.