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CardConnect

CardConnect

Overview

What is CardConnect?

CardConnect is a point-of-sale software solution with features such as payment security and enterprise integration. It was acquired by First Data in July 2017, and is now owned and supported by Fiserv since the Fiserv/First Data merger (July 2019).

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Recent Reviews

TrustRadius Insights

Users have found CardConnect to be an easy-to-use and efficient solution for processing payments on the go. They have had positive …
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Pricing

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What is CardConnect?

CardConnect is a point-of-sale software solution with features such as payment security and enterprise integration. It was acquired by First Data in July 2017, and is now owned and supported by Fiserv since the Fiserv/First Data merger (July 2019).

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

CardConnect Merchant Center Demo

YouTube

CardConnect Demo

YouTube

Cardpointe Terminal - Credit Card Terminal by CardConnect - Ingenico ICT220 Terminal Demo

YouTube

CardPointe Mobile | App Demo

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Product Details

What is CardConnect?

CardConnect Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(6)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users have found CardConnect to be an easy-to-use and efficient solution for processing payments on the go. They have had positive experiences with the product, praising its user-friendly interface and seamless integration with their existing business systems. The product has been particularly effective in solving problems related to compliance status, ensuring that large transactions can be processed smoothly. Customers appreciate the platform's reliability and security when it comes to storing and processing patients' credit card information.

The product's hosted payment page has allowed users to accept online credit card payments, streamlining their payment processes and saving them time. Businesses that rely on frequent card transactions have found CardConnect's software integration to be reliable and effective. Additionally, the product has helped users lower credit card processing fees, resulting in significant cost savings.

However, some users have experienced difficulties with the company's customer service. They have found it unresponsive and poorly staffed, which has led to frustration when trying to resolve issues or seek assistance. Additionally, there have been complaints about the company's policies regarding account suspensions and fund withholdings without proper explanation.

Despite these challenges, CardConnect has proven valuable for businesses that require constant month-to-month revenue through subscription billing. Users appreciate the convenience and ease of use provided by the product's mobile app, especially when clients face internet or computer issues. Furthermore, the product's reporting capabilities have been helpful in managing credit card processing services and providing insights into transaction data.

Overall, CardConnect offers a secure and compliant way for businesses to store credit card information without implementing their own compliance measures. Its lower transaction fees compared to other providers have resulted in significant cost savings for users. However, improvements are needed in terms of customer service responsiveness and transparency regarding policies and charges.

Easy to use: Many users have found the software simple and easy to use for reconciling credit card processing accounts, integrating with other software systems such as Estimating/Invoicing software Aspire and EMR systems. They appreciate the seamless integration, ease of set up, and how it helps them stay organized in their small businesses.

Great customer support: Users highly appreciate the great support provided by the company's tech support team. They mention that the customer support is always helpful, quick to respond, and provides flexibility and support throughout the whole process. Some users even mentioned that the incredible customer service was the best feature of CardConnect.

Seamless integration with other systems: The software's ability to integrate with various CRM systems such as Fieldpulse, virtual terminals, spa's software, and service autopilot has been well-received by users. They find it helpful in processing payments easily and securely for their customers while customizing customer fields in the virtual terminal.

User-Friendly Account Management: Many users have found the system to manage their account not user-friendly, with a confusing user interface that has made tasks difficult. Several reviewers have expressed frustration with navigating through the platform, indicating a need for improvement in terms of usability.

Negative Customer Service Experiences: A significant number of users have had negative experiences with customer service. They have reported issues such as being charged for an extra account and not being credited back for the mistake. Some customers also mentioned feeling passed around to multiple people during support calls, leading to dissatisfaction with the level of service provided.

High Fees Compared to Competitors: Users have expressed dissatisfaction with the high fees associated with CardConnect's services when compared to other credit card processing options. This has resulted in limited usage among some customers who find it more cost-effective to choose alternative providers.

Users have made several recommendations based on their experiences with the company's tech support, setup process, and issue resolution.

Firstly, users highly recommend the tech support provided by the company's staff at CardConnect. They have praised the tech support guy for being awesome and providing quick answers to their queries.

Secondly, users suggest going through a channel like ClearPay Financial MidSouth for setup. This recommendation implies that users have had positive experiences with ClearPay Financial MidSouth during the setup process.

On the other hand, users caution against working with this company regularly due to difficulties in resolving issues. This recommendation suggests that customers may face challenges when trying to resolve their concerns or problems with the company.

Additionally, users advise being prepared to do some investigation when dealing with charges. This indicates that customers should carefully review and analyze their charges to ensure accuracy and resolve any discrepancies they may encounter.

Lastly, users caution others to be careful with amounts when using the software. This advice highlights the importance of accurately entering amounts while utilizing the software to avoid any errors or discrepancies.

Overall, users provide a mix of positive and negative recommendations based on their experiences with tech support, setup process, issue resolution, charges investigation, and accuracy in entering amounts when using the software.

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