CareVoyant

Customizable Interface: Reviewers have found CareVoyant's user interface to be customizable and easy to navigate. Some users appreciated that the software is fully integrated, allowing them to create specific care plans for their clients and integrate specialty program content. The ability to customize forms and measurements also received positive feedback.

Great Customer Support: Users were impressed with CareVoyant's great support team, noting that staff was very good at making sure they closed the loop on questions and issues in a timely manner. Many reviewers also mentioned that the team was open to suggestions for enhancements and worked hard to make the software relevant and up-to-date with the latest technology.

Comprehensive Reporting Features: Reviewers found CareVoyant's reporting features to be useful, as it allowed them to retrieve a wealth of information for data tracking and filtering staffing. Multiple users appreciated how many filter options were available for pulling reports, as well as how constantly evolving the reporting tools are when providing usable data.

Difficult setup: Some users have found the initial setup of CareVoyant to be difficult, although support was available. This has led to frustration for some users when trying to implement the software into their organization.

Expensive: Many users consider CareVoyant to be very expensive, which can be a downside for small providers who use multiple modules. Customizations also take a while to implement and can add to the cost, making it unaffordable for some organizations.

Not user-friendly: A common complaint from users is that CareVoyant is not very user-friendly. The platform is considered clumsy and overwhelming by new users due to its complexity and flexibility. Users find it challenging to learn how to do things correctly without proper guidance or documentation on processes.

Users highly recommend CareVoyant for businesses that require per diem staff or are in the home healthcare industry. They suggest conducting a thorough vetting process and watching webinars before implementing the system. Additionally, users praise the support team and recommend noting shortcuts to streamline processes. CareVoyant is also described as ideal for agencies looking for a highly configurable solution. Users appreciate the responsiveness of the CareVoyant team and recommend taking a team approach, involving key personnel in the setup process. The ease of use of the Web Scheduling site is highlighted, making it suitable for setting up multiple service branches. Lastly, it is recommended to verify that the system will meet specific needs and be clear about expectations.