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Catchpoint

Catchpoint

Overview

What is Catchpoint?

Catchpoint is an Internet Resilience solution offering services for retailers, Global2000, CDNs, cloud service providers, and xSPs that help increase their resilience by catching any issues in the Intenet Stack before they impact their business. Catchpoint's Internet Performance Monitoring (IPM)…

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Amr Motan | TrustRadius Reviewer
Amr Motan
Site Reliability Engineer (SRE)
Freightos (Information Technology & Services, 51-200 employees)
Verified User
Manager in Product Management
Internet Company, 201-500 employees
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Pricing

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Catchpoint

Catchpoint

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What is Catchpoint?

Catchpoint is an Internet Resilience solution offering services for retailers, Global2000, CDNs, cloud service providers, and xSPs that help increase their resilience by catching any issues in the Intenet Stack before they impact their business. Catchpoint's Internet Performance Monitoring (IPM)…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Catchpoint?

Catchpoint is an Internet Resilience solution offering services for retailers, Global2000, CDNs, cloud service providers, and xSPs that help increase their resilience by catching any issues in the Internet Stack before they impact their business. Catchpoint's Internet Performance Monitoring (IPM) suite offers synthetics, RUM, performance optimization, high-fidelity data, and flexible visualizations with advanced analytics. It leverages thousands of global vantage points (including inside wireless networks, BGP, backbone, last mile, endpoint, enterprise, ISPs, and more) to provide observability into anything that impacts customers, workforce, networks, website performance, applications, and APIs.

Learn more at: https://www.catchpoint.com/

Catchpoint Video

Catchpoint Integrations

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Catchpoint Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android
Supported LanguagesEnglish

Catchpoint Downloadables

Frequently Asked Questions

Catchpoint is an Internet Resilience solution offering services for retailers, Global2000, CDNs, cloud service providers, and xSPs that help increase their resilience by catching any issues in the Intenet Stack before they impact their business. Catchpoint's Internet Performance Monitoring (IPM) suite offers synthetics, RUM, performance optimization, high-fidelity data, and flexible visualizations with advanced analytics. It leverages thousands of global vantage points (including inside wireless networks, BGP, backbone, last mile, endpoint, enterprise, ISPs, and more) to provide observability into anything that impacts customers, workforce, networks, website performance, applications, and APIs.

ThousandEyes, Dynatrace, and Aternity Digital Experience Management are common alternatives for Catchpoint.

Reviewers rate Support Rating highest, with a score of 9.6.

The most common users of Catchpoint are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(77)

Attribute Ratings

Reviews

(1-3 of 3)
Companies can't remove reviews or game the system. Here's why
December 20, 2023

Outstanding Product and Support

Verified User
Director in Information Technology
Marketing & Advertising Company, 501-1000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
* Detect end-user availability/performance-related problems * Ensures service level objectives (SLO) are met, that prevents service level agreement (SLA) breaches * Identify and understand the cause of any network connectivity or application level issue * Improves the availability and response time service levels
Pros and Cons
  • Monitor global performance
  • Synthetic and real user monitoring
  • Real-time health dashboards
  • API integration
Likelihood to Recommend
Catchpoint is well suited if the business demands constant health checks of their mission critical applications.
Return on Investment
  • Very positive impact on our business objectives
  • Definitely has cut down the operations cost
  • Helps us to meet the SLO
Support Rating
9
* Excellent response time via chat * Delivers fast, effective resolutions * Very knowledgeable
Time to Value
* In about 20 days, we were able to successfully migrate all the tests from the previous monitoring solution
Alternatives Considered
Ease of use, user friendly dashboard, API capabilities
Other Software Used
SolarWinds NetFlow Traffic Analyzer (NTA), NS1, Infoblox DDI (BloxOne)
Users and Roles
40
Technical operations
Support Headcount Required
22
NOC and technical operations
Business Processes Supported
  • Digital Experience Monitoring
  • Real-time health dashboards
  • Helps us to meet the SLO
Innovative Uses
  • Customized dashboard for NOC to closely monitor the real-time health of mission-critical applications
Future Planned Uses
  • API integration
Likelihood to Renew
9
we are heavily dependent catchpoint system for the following functions * Detect end-user availability/performance-related problems * Ensures service level objectives (SLO) are met, that prevents service level agreement (SLA) breaches * Identify and understand the cause of any network connectivity or application level issue * Improves the availability and response time service levels
Products Replaced
Yes
Gomez monitoring tool Lack of features in Gomez monitoring tool
Key Differentiators
  • Cloud Solutions
  • Scalability
  • Integration with Other Systems
  • Ease of Use
Easy of use
Evaluation Lessons Learned
more focus on the API integration part
Implementation Details / Implementation Partner
  • Implemented in-house
Implementation Phases
Yes
Migration from Gomez monitoring tool 1. low level design and high level design 2. documentation of all the tests in Gomez monitoring tool 3. creating a parallel catchpoint environment and migrated all the tests to catchpoint 4. decommissioned gomez monitoring tool
Change Management Lessons
Change management was a big part of the implementation and was well-handled
Didn't experience any major issues. the implementation of catchpoint was very smooth
Implementation Issues
  • none
Implementation Rating
9
very easy to implement as the product is user-friendly
Premium Support
yes, we require 24/7 support
Bug Resolution
No
Exceptional Examples of Catchpoint Support
Post code update on one of our mission-critical applications, a few tests which monitors the application performance started reporting issues. upon investigating with the help of catchpoint support, we figured out that the code update changed certain pages and the test needs to be rewritten. I was very extremely impressed with the service i got the tech support team of Catchpoint in identifying this issue and helping us re-scripting the tests and closing the issue.
Usability
9
very much user-friendly
Easy Tasks
  • reporting
  • creating new tests
  • creating dashboards
Difficult Tasks
  • Api integration
Mobile Interface Availability and Impressions
Yes, but I don't use it
May 24, 2022

decent review

Verified User
Engineer in Information Technology
Information Technology & Services Company, 1001-5000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Testing the user experience. Tests web portals from the users point of view. Gets the results and shows them to us. Also, use to test the presence of critical services (api's) and their availability remotely. If the services and hosts are not available to perform the actions per the angular specifications, we have a non-tangible user experience that will surely impact the business users and their ability to perform their tasks.
Pros and Cons
  • Details the system response times
  • Details to a degree the possible steps for improvement regards functions
  • Assists developers with vital information on step execution
  • Makes it easy to view at a glance multiple sites and their overall status
  • Script recording could be more stable. Should be as smooth as chrome developer recording.
  • Needs a way to modularize the code so we don't have to repair in broad sections when it breaks because of some unplanned code change on our end.
  • How about a tutorial on selenium as relates to Catchpoint.
  • Some of the functions could have better descriptions.
Likelihood to Recommend
Experience testing. We have many many many forms that require the user step thru certain sequences to get to specific places to enter in the information. Once achieved, the user must use that information to perform other actions that must be frequently tested for response time and information accuracy. Once the first several forms are completed, they will in turn effect the outcome of the other actions. CP allows us to test each step of the experience and allows us to focus on specific actions and results. CP is not well suited to test environments that are ever changing as it is not as modularized as it can be. In environments that constantly change, it is difficult to keep CP up to date.
Return on Investment
  • Fewer command bridges in some cases
  • Increased revenue for the customer since we know when the sites are having issues
  • Time saved from knowing which systems are underperforming and when so scheduling more resources to be used.
Support Rating
10
I have not worked much with CP support this year, but when i did in yrs prior, they were always knowledgeable.
Time to Value
Catchpoint has a learning curve. But once I got the proper tests to work, the results were almost immediate. Could quickly see site performance from various points of view.
Other Software Used
Users and Roles
15
operations and support. Development and testing.
Support Headcount Required
5
development aware.
Business Processes Supported
  • Data entry
  • Data Extraction
  • Data testing
Innovative Uses
  • Different types of alerting
  • Scheduled testing
  • Performance testing
Future Planned Uses
  • Security Resilience
  • Application Compliance
  • Attack Surface reduction
Likelihood to Renew
10
Great and convenient to use.
Usability
6
Catchpoint has a learning curve as it is not easy to save into separate modules for ease of correction. Not truly good for environments that change constantly or are unstable.
Easy Tasks
  • Interface is easy
  • Summary displays are really good
  • Easy to locate anything by using search
Difficult Tasks
  • no modularized way to use
  • Catchpoint recorder does not always playback properly
  • Difficult to troubleshoot when fails
Mobile Interface Availability and Impressions
Yes
Worked just as the standard browser interface. Very convenient.
September 12, 2019

Catchpoint from a QA perspective

Verified User
Analyst in Quality Assurance
Internet Company, 201-500 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
The QA team uses Catchpoint to monitor our company's site. We have jobs running all the time, but we also run the tests on Catchpoint before and after every release and every deploy. It helps us check for the sanity of our site and systems in a quick and effective way.
Pros and Cons
  • It's a powerful tool.
  • It has many useful functionalities.
  • It has support for different kinds of tests.
  • It has an excellent support team.
  • They could provide better technical training material.
  • The interface is not user-friendly.
Likelihood to Recommend
It's an excellent tool for monitoring results and looking for failures, errors, or abnormal behavior in your applications; also, you can configure alerts to be sent to the appropriate person in case of failures. It can be used to run a smoke test so you can save some time. It's not the appropriate tool to run regression testing.
Catchpoint Feature Ratings
Return on Investment
  • It's very helpful to run tests after a deployment or release, so we can quickly see at the results before investing time on testing manually or running other tools.
  • It provides alerts, so we can be aware of errors even during the weekends (when our engineering team is not usually looking at the application).
Usability
7
It's hard to find the functionalities that I am looking for in the application. Even if I did something in the past, after a time I have to re-learn again where the functionalities are. This is a powerful tool, but not user-friendly. Texts in the buttons and menus are not always meaningful or easily comprehensible.
Support Rating
10
Every time that I have required help from the support team, I have had quick and clear answers. They have helped me until I'm satisfied, even if this took several days or even weeks. The support is excellent for both, simple (like finding an option or functionality), and more technical and suited to complicated questions (like fixing a script). They offer different levels of support and different ways to contact the support team through chat, email, phone and calling (where you can also share your screen if it's necessary).
Alternatives Considered
We still use other tools, but with different purposes. Catchpoint is running over our production environments and provide alerts in case of failures. With HipTest we run regressions and manage test suites for both, manual and automated regressions also is integrated with JIRA, which is good because we can link the JIRA tickets/stories with the test scenarios in HipTest. Jenkins is used (for us) in the same way as Catchoint, and it is a tool that we are going to stop using in the future because maintaining scripts is easier in Catchpoint than in Jenkins.
Other Software Used
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