Causeview is designed to turn Salesforce.com from a for-profit tool into a nonprofit tool by rearranging and renaming fields and objects within Salesforce and also creating new objects, fields, and workflows.
- Causeview's support team is mostly helpful and quick to respond.
- Causeview integrates event registrations within Salesforce.
- Causeview does not efficiently store data, which makes reporting difficult. They use three objects to store donation data, when one would suffice.
- Causeview charges per user, which makes it expensive for larger companies with many users.
Causeview's data model is rigid and does not match Salesforce's standard data model, which makes it difficult to add other apps and integrations to Salesforce.
Causeview's donate pages are bland and not very customizable. Also, Causeview's servers are not reliable and will go down unexpectedly, which also causes donate pages to go down. Last year, this happened on Giving Tuesday, a very important day for nonprofit fundraising.
I would appreciate more detailed answers to technical problems, but I do appreciate their support's problem solving ability.