Name: Complaints Pro by Causia
Author: Causia

Communications Outsourcing

Help Desk

Web and Video Conferencing

Customer Support

Innovation Management

Development

Business Intelligence (BI)

Collaboration

Enterprise Feedback Management

Interactive Voice Response (IVR)

Manufacturing Execution

Payment Facilitation

Supply Chain Management

Enterprise

Accounting

CTRM

Corporate Performance Management (CPM)

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Course Authoring

HR Compliance

HR Management

Payroll

Professional Employer Organizations (PEO)

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Enterprise Flash Array Storage

File Sync and Share

Fraud Detection

High Availability Cluster

In-Memory Databases

Integration Platform as a Service (iPaaS)

Internet Security

Network Operating Systems

Network Performance Monitoring

Remote Monitoring and Management

SaaS Management

Software Defined Storage (SDS)

Threat Hunting

User Virtualization

Wireless LAN

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Digital Signage

Email Deliverability

Email Marketing

Graphics

Headless CMS

Marketing Automation

Online Reputation Management

Retail Media Advertising

Social Media Management

Social Media Publishing

Survey & Forms Building

Technology Review

Web Analytics

Marketing

Field Service Management

Project Management

Professional Services

Customer Relationship Management (CRM)

Social Commerce

Sales

Intrusion Detection

Security

Auto Repair

Building Information Modeling (BIM)

Construction Management

HIPAA Compliance

Homeowner's Association (HOA) Management

Insurance Agency Management

Investment Portfolio Management

Law Practice Management

Legal Billing

OSS/BSS (Operations Support/Business Support)

Retail Analytics

Vertical-Specific

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Complaints Pro by Causia is a customer-centric, enterprise complaints and quality management solution designed to streamline and improve the complaints management process for businesses across various industries. According to the vendor, Complaints Pro caters to professionals and industries such as financial services, manufacturing, superannuation funds, travel, and community services.

## Key Features

**Streamlined Communication Management**: According to the vendor, Complaints Pro allows users to send and receive emails and SMS directly from the platform, customize email signatures and 'from email address' to reflect the brand, and easily gather evidence by dragging and dropping emails from Outlook into a case file.

**Intuitive Information Capture**: The vendor states that Complaints Pro provides self-guided wizards to facilitate the capture of lodged complaints, ensuring compliance requirements are met. Users can also capture evidence by dragging and dropping emails from Outlook into a case file.

**Workload Tracking**: According to the vendor, Complaints Pro enables users to track open cases, investigations, and to-do's based on due date, severity, and other criteria. Users can view items that need actioning in various formats, including monthly calendar view, Kanban, and list/detail views.

**Analytics and Reports**: The vendor claims that Complaints Pro provides interactive dashboards, an extensive report library, and ad-hoc report design tools with full drill-down support. Users can receive reports daily, weekly, or monthly to their mailbox.

**Case Management**: According to the vendor, Complaints Pro ensures streamlined processing of all cases, regardless of severity, while adhering to required SLA targets and regulatory requirements. The platform offers features such as role-based privileges, evidence management, and an activity timeline.

**Compliant Out of the Box**: The vendor states that Complaints Pro is compliant with ISO 10002:2023 standards, ensuring adherence to best practices in complaints management. It is also compliant with ASIC RG 271 and features in-built AFCA EDR processes, making it suitable for financial services organizations.

**Powered by Salesforce**: According to the vendor, Complaints Pro is powered by Salesforce, providing a robust and reliable platform for managing complaints and quality processes.

**Multi-Channel Complaint Capture**: The vendor claims that Complaints Pro supports the capture of complaints through various channels, such as email, phone, or online forms, ensuring a seamless and efficient complaint capture process.

**Role-Based Privileges**: According to the vendor, Complaints Pro offers role-based privileges to ensure appropriate access and control throughout the complaints management process.

**Fail-Safe Processes**: The vendor states that Complaints Pro includes fail-safe processes to prevent errors and ensure data integrity throughout the complaints management process.

Causia’s Complaints Pro help organisations process millions of complaints and extract countless insights to drive real improvements.

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Complaints Pro by Causia

Overview

What is Complaints Pro by Causia?