Name: Cbox
Author: Cbox

Help Desk

Web and Video Conferencing

Customer Support

Image Recognition

Interactive Application Security Testing (IAST)

Service Mesh

Software Repositories

WebOps

Development

Board Management

Business Intelligence (BI)

Collaboration

Contract Management

Email Spam Filter

Supply Chain Management

Enterprise

Accounting

Digital Banking

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Recognition

HR Management

Leave Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Bot Mitigation

Cloud Storage

Data Center Infrastructure Management

Data Observability

Data Privacy Management

Database Load Balancing

Desktop Outsourcing

Enterprise Architecture Management

Ethernet Switches

Fraud Detection

Integration Platform as a Service (iPaaS)

Internet Security

Log Management

Managed IT Service

Network Performance Monitoring

Network Simulation

NoSQL Databases

Packet Analyzer

Single Sign-On

Software Defined Storage (SDS)

Tape Storage

Wireless LAN

Workload Automation

Information Technology

A/B Testing

AI Writing Assistant Software

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Digital Signage

Email Management

Email Marketing

Marketing Analytics

Marketing Automation

Retail Media Advertising

Search Engine Marketing (SEM)

Social Media Customer Service

Social Media Management

Social Media Monitoring

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Presales

Sales

Video Surveillance

Security

Construction Management

Equipment Rental

HIPAA Compliance

InsurTech

Investment Portfolio Management

Vertical-Specific

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Cbox Live Chat is an embedded real-time chat web app designed for live-streaming, online communities, and events. According to the vendor, it enables visitors and users to engage in real-time conversations, encouraging return visits and keeping them on your site. Cbox caters to a wide range of company sizes, from small groups to large platforms with tens of thousands of concurrent users or more. This versatile chat solution is utilized by various professions and industries, including live-streaming platforms, online communities, event organizers, social media influencers, and content creators.

## Key Features

**Embedded real-time chat web app**: According to the vendor, Cbox Live Chat is an embedded chat solution that seamlessly integrates into your website, allowing visitors and users to engage in real-time conversations without leaving your site.

**Perfect for live-streaming, online communities, and events**: The vendor states that Cbox is specifically designed to cater to the needs of live-streaming platforms, online communities, and event organizers, providing a reliable and interactive chat experience for these contexts.

**Wide range of theme and customization options**: Cbox offers a variety of theme and customization options, allowing you to customize colors, fonts, and upload custom emoticons to match your brand or community's aesthetic, as claimed by the vendor.

**Rich media experience**: According to the vendor, Cbox enhances the chat experience by supporting avatars, autolinking, and boxcode, enabling users to share images, links, and formatted text, creating a more engaging and interactive conversation environment.

**Different plans and pricing options**: The vendor offers different plans and pricing options to cater to various needs and budgets, allowing you to choose the plan that best suits your requirements.

**Cbox Free**: The vendor states that the free plan is suitable for small groups or light engagement, storing up to 100 messages and offering features such as message filtering, emoticons, and custom themes.

**Cbox Premium**: According to the vendor, the premium plan offers more flexibility for vibrant communities and groups, unlocking features like user registration, moderators, custom themes, and filtering, while eliminating Cbox branding and ads.

**Cbox Pro**: The vendor claims that the pro plan provides more control for live events and 24/7 conversation, offering support for moderated chat, multiple channels, and single sign-on, and providing a deeply-integrated white label chat solution.

**Cbox Pro+**: According to the vendor, the Pro+ plan is designed for high capacity and handling high concurrency and load spikes. It includes all the features of Cbox Pro and offers guaranteed concurrent client (CCU) provisioning, making it ideal for applications with high availability requirements during live-streaming or high-load events.

Help.com Chat

eAssistance Pro was a Live Chat Software for websites that provides unlimited live chat support to online customers. It allows organizations to get connected with their visitors, resolve their queries and offer them instant support.  The product has been discontinued.

eAssistance Pro (discontinued)

Cbox

Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging / chat, video, and survey forms.

Live Chat

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat sentiment analysis

Allows the software to gauge the level of customer satisfaction in chatbot, live chat, or virtual assistant conversations.

Chat transfer

The ability to transfer live interactions to different departments or agents.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

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Cbox

Overview

What is Cbox?