CCC ONE

CCC ONE is positioned as an all-in-one solution for collision repair shops, with the intent to streamline shop operations, improve repair quality, and enhance the customer experience. The vendor claims that CCC ONE is suitable for collision repair shops of varying sizes, from small independent shops to large multi-store operators. It serves a range of professionals and industries, including collision repairers, insurance carriers, auto manufacturers, parts suppliers, and lenders.

Key Features

CCC ONE: Estimating: According to the vendor, CCC ONE allows users to write estimates from anywhere and on almost any device using the web version. Users can access OEM-generated repair methods on their mobile devices and connect with diagnostics providers to initiate pre- and post-repair scans. Additionally, CCC ONE enables users to order parts online from thousands of suppliers, including OEM dealers, recyclers, and aftermarket suppliers.

CCC ONE: Repair Workflow: The vendor claims that CCC ONE aims to streamline the repair process from estimate to post-repair scans and beyond. It offers features such as tracking vehicle repair status, assigning tasks through a configurable dashboard, and ordering parts from multiple vendors through a single cart and invoice. CCC ONE also integrates with Clearent, a payment solution, to simplify customer-to-shop payments.

CCC ONE: Repair Quality: CCC ONE provides access to OEM repair procedures to ensure thorough and consistent repairs, as per the vendor's claims. Users can document standard operating procedures and track performance using CCC Checklists. The integrated diagnostics feature, CCC Diagnostics Workflow, simplifies scan initiation and reporting. CCC Repair Methods serves as a single source for OEM repair procedures.

CCC ONE: Customer Experience: CCC ONE offers CCC Engage, allowing customers to request estimates and book appointments online. Users can share text or email status updates to keep customers informed. The software facilitates a digitized lobby experience with touchscreen check-ins and pick-ups. CCC Photo Estimate enables customers to submit and receive estimates remotely, potentially driving more leads.

CCC ONE: Parts: CCC ONE provides real-time pricing, inventory, and delivery times from thousands of OEM, aftermarket, and recycled parts suppliers, according to the vendor. Users can order parts from multiple vendors in a single shopping cart, potentially reducing insurance supplements and saving time. CCC ONE also offers features to automate invoice management and connect with OEM dealers, local yards, and aftermarket suppliers.

CCC ONE: Diagnostics Workflow: Users can configure profiles in CCC ONE to define diagnostic operations, preferred scan types, and pricing, according to the vendor. The software prompts estimators with pre-configured diagnostic operations and pricing based on customer and vehicle information. CCC ONE identifies repairs that require pre- and/or post-repair scans to ensure that estimates reflect completed work. Users can connect with CCC Diagnostics Network providers to automatically attach scan reports to the workfile.

CCC ONE: Engage: CCC ONE allows customers to request estimates, book appointments, and check-in electronically, as claimed by the vendor. Users can improve customer satisfaction by sharing automatic appointment reminders and repair status updates. CCC ONE also facilitates touchscreen check-ins and pick-ups, aiming to digitize the customer experience.

CCC ONE: Amplify: The vendor asserts that CCC ONE helps increase customer satisfaction by inviting customers to review their experience and share reviews online. CCC UpdatePlus enables users to stay connected with customers by providing automatic appointment reminders and repair status updates. Additionally, CCC ONE allows users to create a shop profile and offer online appointments and photo estimates, potentially attracting more vehicle owners.